SUMMARY:

• IT Professional in a large - scale Data center and LAN\WAN environment spread across twelve states, with five data centers and five call centers. Responsible for identifying problems and analyzing possible solutions to determine best course of action to meet objectives. Daily management of Data Centers requiring effective communication between both technical and non-technical personnel.
• Install, configure HP\Dell\Cisco UCS\Cisco routers\switches. Monitor\maintain all power and HVAC requirements for data centers.
• Monitor all data center hardware and environmentals
• Installation and configuration of all Windows desktop\server OS’s, Virtual Servers, Active Directory Administration, GPO’s, Logon Scripts, DHCP, DNS, WINS, WSUS.

PROFESSIONAL EXPERIENCE:

Confidential

Data Center Engineer

Responsibilities:

• Responsible for day-to-day operations of five data centers across multiple states.Responsible for hardware, power, HVAC and fire suppression equipment. Coordinates with our data center providers for daily operations of infrastructure system performance, maintenance, and repair. Installed new Cisco,HP Nutanix.
• Installed and tested cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.). Understanding of WANs, LANs, VLANs.
• Deployed cabinet rack mount PDU’s. Installed cable management systems to include wire managers and patch panels.
• Rack and stack customer equipment.
• Coordinated the daily activities of group and department.
• Prepared\Managed a list of all inventory required for the continuous functioning of the data center system.
• Handled projects and used judgment to resolve various problems.
• Installed several hardware migrations, some include multiple core migration and migration from server SAN environments to UCS\Nutanix hyper convergent environment.
• Solarwinds Admin - Consolidated and migrated 3 instances of Solarwinds due to mergers into one main environment. Responsible for maintaining day-to day administration of Solarwinds. Created a new alerting system for the company. Coordinated with the Network\Server\Telecom\Apps teams to setup alerting and determine Tier1 and Tier2 equipment\apps. Created an alerting template based on Tiers and notifying the on-call resource if a Tier 1 node was down 24/7. Use of Network config monitor to either push commands to Cisco devices or download configs to the repository for backup. Configuration of IPAM (IP Address Manager) to monitor available IP addresses in the network.
• Netflow (Solarwinds) - Deployed network templates bases on router or switch models and OS to collect Netflow information, bandwidth analysis, trace routing. Analyzed traffic flows to spot bottlenecks.
• Understanding of SNMP, SNMP Traps and Syslog - SNMP\WMI-monitoring the entire ACA footprint, configured SMNP where needed on Cisco equipment. Knowledge of IP networks and IP addressing (IPv4\DHCP\DNS)
• Production Level 1 support for NE’s which included branch circuit outages, switch configuration, working with vendor, coordinating with facilities to troubleshoot problems with carrier demarc’s or otherwise.
• Rollout port security to all ACA catalyst 3750 switches, trained help desk personal on how to deal with port security and to unlock a port for client access.

Confidential

Project Deployment Engineer

Responsibilities:

• Supervised major PC branch and call center deployment for Windows 7 upgrade. Projects included conducting testing on applications for deployment on Windows 7 in preparation for the project as well as supervising and coordinating onsite vendors daily responsibilities while the project was in progress.
• Worked with Penndot to convert all of AAA PA branches to Penndot’s mainframe.
• Provided effective guidance to other FSE’s and Help Desk associates in solving numerous technical and costumer service issues.
• Responsible for using Prism to create and distribute software to the organization in a timely manner. Created and maintained laptop/desktop images for all of H.P. models.

Confidential

Field Service Engineer

Responsibilities:

• Responsible for the day-to-day operations at one of the companies two major call centers. Duties included providing technical support as well as managing and implementing all hardware/software installations and upgrades for company specific software.
• Effectively communicated with the IT Help Desk and the Network Engineers in solving network and desktop related issues.
• Communicated with outside vendors to obtain hardware replacement parts as well as tracking, managing and cataloging inventory.
• Responsible for maintaining and troubleshooting department director’s laptops and VPN access as well as maintaining multiple offsite offices/branches including several hundred users at the Hamilton Operations Center. The duties at these branches include supporting all aspects of the LAN/WAN infrastructure, working with the network engineers and consultants to complete many large scale company projects.
• A vital team member in rolling out Confidential software during the company merge with AAA-Central West Jersey, successfully relocated the Woodbridge, Marlboro, Ocean, and Bridgewater branches in the time frame allotted.
• Supervised outside contractors in as many as 30 branch PC rollouts. Involved in relocating 2 major call centers and Headquarters from Philadelphia to Wilmington, Delaware.