Global Validation Technician Resume

SUMMARY:

Seven years’ experience providing high - quality service troubleshooting support to hundreds of external customers (in-person, inbound/ outbound phone, and by e-mail)
Confidential -Global Hardware Validation Technician at Intel Hillsboro, Oregon
L3 RFM (Refer For Maintenance) Technician for Excell/Compucom at Intel Hillsboro, Oregon
L3 Build Bench Technician, servicing enterprise Win 10 system refresh builds for Oregon Intel users, for Excell/Compucom at Intel Hillsboro, Oregon
L3 System ordering/configuration tech for Lenovo, HP & Dell laptop/desktop systems for logistics Excell/Compucom at Intel Hillsboro, Oregon
L3 CompuCom Contract ITSC Technician for logistics Excell/Compucom at Intel Hillsboro, Oregon (JF3 IT Service Center)
Video Conferencing Technician for Excell/Compucom at Intel Hillsboro, Oregon
Non-technical CW worker servicing Intel EOL servers, laptops and desktop systems for logistics Excell/Compucom at Intel Hillsboro, Oregon
Proficient in Microsoft suite, (Outlook, Excel, MS Teams and Word primarily) Windows as well as Server 2012 R2 and MS Active Directory
Professional experience and academic in technical writing, customer service skills and excellent written/verbal communication skills
CompTIA A+ Certified
PCC Computer Information Systems with emphasis on Network Administration and End User Support

PROFESSIONAL EXPERIENCE:

Confidential

Global Validation Technician

Responsibilities:

Debug the issues assigned to identify root cause
Prepare test systems by assembling the required hardware; flashing FW and installing OS
Work closely with Customer team in achieving the deliverables
Publish daily and weekly status reports
Writing defect reports for the issues detected during validation

Confidential

Responsibilities:

Installing and configuring OS on client laptops. Break/Fix trouble shooting in network environment
Customer facing New Employee Orientation session IT team member.
Refreshing of Intel employee laptop systems.
Creating trouble tickets for systems (Service Now).
Creating new Windows builds for outdated employee systems.
Diagnosing hardware and software issues with laptops
Migrating client data to new laptops
Daily first point of contact for Level 3 Incident tickets in Video Conferencing (VC) service line.
Conducted monthly asset inventory audits.
Responsible for maintaining secure EOL computer system disposal environment.

Confidential

Customer Service Associate

Responsibilities:

Recognized for exemplary customer service skills & sales during three consecutive quarters
Provided outstanding service with hundreds of retail customers

Customer Product Support Specialist

Confidential

Responsibilities:

Coordinated trouble tickets and provided strong product support for portable RF dipole antenna systems for thousands of customers by phone, e-mail, in-person, and trade shows
Instructed customers in the use of the product and provided troubleshooting