Summary Of Qualifications

• Over 10 years of experience in Information Technology
• Seven years supporting FileNET P8 Image Manager
• System architecture and administration experience
• Proven system auditor and performance recommendations
• Work well under stress in a heavily diversified environment

FileNet Experience

• FileNet P8 Certified Installer 3.5.2
• Product Technical Support certification in 3.5.2
• FileNET P8 Administration CM BPM certified
• FileNET IMS Administration certified
• Panagon Print, Capture and IDM Desktop

Other Experience

• RightFax and FacSys Experience
• Oracle Knowledge
• HP-UX, AIX and SUN Administration
• Proficient in Java, Perl, PHP and Shell Scripting
• Windows 2000 Administration
• Linux Administration
• Brocade Fiber Certification
• Veritas NetBackup
• EMC Storage Administration
• Disaster Recovery
• 6 years of DMS administration
• Document Management Solutions
• MCP Microsoft Certified Professional
• A Certification
• Web Application Servers IIS, Tomcat, Websphere, Weblogic

Work Experience

Confidential

Achievements:

• Grew P8 team from one administrator to four over the past 18 months
• Installed and built 6 physical P8 environments spanning over 50 servers
• Upgraded P8 from 3.0 to 3.5.2
• Implemented Online Disaster Recover solution across geographical locations. Utilized Oracle Data Guard SAN replication technologies.
• Created P8 deploy utility to automate the code deployment process for the Application Engine, Process Engine Content Engine
• Implemented P8 monitoring solution utilizing Patrol ESI to cover all FileNet system metrics ESI is a competing product with FSM
• Created detailed environment documentation outlining logical and physical flows
• Created a high performance team through solid training methodologies and solid process documentation
• Implemented online backup solution using Oracle hot backups and Veritas backups
• Built Configuration Management database to remotely gather system version information from Windows UNIX platforms
• Created upgrade plan from 3.5.2 to 4.0 using a mirror set of hardware
• Implemented 24 X 7 Support model to support around the clock development and testing efforts
• Created strategy to support multiple code versions in a single physical environment
• Created Router CM scripts that allow multiple CM to run on a single Application Engine

Responsibilities:

• Support P8 application that will have 36,000 users by end of 2008
• Support of over 50 FileNet servers in two operating systems: AIX and Windows
• Monitor environment availability utilizing Topaz to validate P8 functionality
• Manage a group of 4 administrators, assign work and manage time lines
• Deploy applications to production level environments including: UAT, SIT, Training, Production and DR
• Report to multiple layers of management through daily environment status reports
• P8 problem identification and resolution for all environments
• Capacity planning and performance analysis of environment
• Facilitate upgrades of software or patching with multiple teams

File .NET P8 Administrator

Achievements:

• Created Online Disaster Recovery solution for enterprise P8 implementation.
• Built custom scripts written in Perl and Shell script to monitor all components of P8 included Routers, Component Manager, Services, Log Parsing and Application Functionality
• Increased system stability and reduced production outages because of implementation of monitoring system
• Implemented Open Source RRD solution to gather and trend performance information from the FileNet environment
• Created build and deploy procedures for multiple applications
• Completed a data center migration that contained over 60 FileNet servers
• Designed enterprise infrastructure to handle multiple application simultaneously
• Designed and implemented P8 HA solutions utilizing Microsoft and Veritas Cluster technologies
• Completed FileNet P8 upgrade from 2.0.0 to 3.0 on 8 separate environments spanning over 60 servers and 3 platforms
• Built start up and shutdown scripts for nightly backups of the FileNet environment
• Worked with Oracle team to design and implement nightly backup solution utilizing Control-M
• Performed installs of all P8 components on AIX, SUN and Windows platforms

Responsibilities:

• Provided developer support for the Java and Web service API of P8
• Provided daily system administration and support
• Capacity planning to ensure there is room for current applications and future growth
• Created multiple regions in an environment that support both the production and development code of an application simultaneously
• Deployed applications to production level environments including: UAT, Cert, Training, Production and DR
• Provided 24X7 support while on call
• Facilitated upgrades of software or patching with multiple teams in multiple lines of business

FileNET Administrator

Achievements:

• Designed P8 infrastructure to support implementation of new strategic initiatives
• Created an in house scanning environment that replaced the outsourcing solution
• Converted images from AWD to FileNet
• Patched and updated FileNET P8 code to resolve problems
• Created multiple Object Stores, Property Templates and other CE Content Engine related objects for multiple projects
• Built Workflows utilizing the BPM Business Process Manager to automate the invoice approval process
• Created staging process to migrate CE and PE data from one environment to another Model Office to Production
• Built P8 monitoring scripts to scrub log files for possible errors and prevent outages
• Documented procedures to test all functionality of P8
• Trained 24X7 staff to test P8 functionality at 4:00am utilizing documentation to verify system availability.
• Created backup scripts that built in dependencies to shutdown all CE Content Engine services, PE Process Engine services and remote Oracle Databases for backup.
• Tested Disaster Recovery procedures for P8 to verify that the backup solution was functioning
• Configured multiple Capture/Inbound Fax stations that connect to both IMS and P8 to utilize one installation of RightFax
• Standardized Assurant's enterprise fax solution by moving all FileNETs applications from FacSys to RightFax
• Installed Capture Scan for P8 and IMS document entry from a remote site utilizing Kofax Adrenaline software
• Assisted with installed of AE Application Engine on Websphere.
• Created AE test environment utilizing Tomcat

Responsibilities:

• Provided FileNET installation, maintenance, upgrade, security, performance tuning, and disaster recovery services
• Provided daily system administration and support
• 24/7 support of EMC's Time Finder backup solutions integrated with Veritas NetBackup to provide Highly Available systems.
• Upgraded core systems from legacy hardware IBM AIX 80 MHz to updated OS and Hardware HPUX 9000 L4000
• Supported Windows 2000 Servers in support of P8, imaging and capture environments

Senior Tier Support Tech

Achievements:

• Implemented first desktop re-imaging project utilizing Ghost that reduced the re-imaging process by 70
• Supported the server migration from Netware 3.12 to IntraNetware 4.11 and the workstation migration from OS/2 to Windows 95

Responsibilities:

• Responsible for solving workstation related problems along with setting up workstations for users' needs
• Provided problem analysis for tier 3 level support issues
• Packaged application through ZEN works to distribute to the user base
• Performed administrative duties for Novell 4.11 NDS tree of over 1,400 users.