Customer Loyalty Consumer Support Resume Conway, Arkansas - Hire IT People

Qualification Statements

Strong managerial and project management skills
Creative, with demonstrated success in concept and design of printed and web materials
Comfortable in team leading or working independently
Strong work ethic and know importance of presentation and detail in all business operations, with specific experience in advertising, promotion, and sales

Professional Experience

Confidential, Conway, Arkansas Customer Loyalty Consumer Support Image and Printing Group High Touch Supervisor

Supervised a group of 20+ frontline agents who supported small and medium business needs for Photosmart and Office Jet Printing products

Confidential, Little Rock, Arkansas Sign and Print Shop Sign and Print Shop Manager Business closed and I was laid off due to bankruptcy

Oversaw total functioning of two shops, ordering supplies and materials and billing for work completed
Managed projects from both stores from development to completion, supervising all employees
Created original artwork, design and layout for all printed materials, services including everything from large outdoor signage to total in - store decor packages, displays, posters, banners and other large format printing

Confidential, Little Rock, Arkansas Media Production Center Media Production Center Manager

Created original artwork, design and layout for all printed materials
Designed exhibits, displays, posters, banners and other large format printing
Managed all functions of Media Center from supervising interns to ordering and maintaining supplies and materials.

Printing Services Printer 1

Ensured high quality and timely Business to Business transactions with state offices and other agencies, developing and delivering printed materials such as fact sheets, books and calendars
Utilized technology to produce high-end deliverables, performing binding, prepress work, and outputting negatives for our presses.

Confidential, North Little Rock, Arkansas Painter

Confidential, Little Rock, Arkansas Advertising and Promotions Director

Executed original concept and design of retail merchandising materials, including layout, production, proofing and printing
Created the design and layout of product catalogs, sale sheets and ads, including artwork, photography, cover design and writing copy
Assisted with new product sales support, enhancing customer support through customer service focus and product knowledge
Obtained price quotes for prepress and printing and approved applicable invoices
Coordinated all aspects of corporate trade shows including design, concept and scheduling

Senior Graphic Illustrator

Served as lead production artist for nationally distributed publications, overseeing layout and design
Supervised production artists
Coordinated projects between writer and photographers, managing process to meet deadlines and maintaining schedules for all functions.

Confidential, Plumerville, Arkansas Graphic Artist

Designed and produced specialty advertising items to support client’s target and niche audiences, including T-shirts, posters, magnetic signs, and other items
Implemented marketing goals to further sales

Confidential, Little Rock, Arkansas Graphic Artist

Skills

Expertise in:

Operating Systems-Macintosh and Windows
Desktop Publishing-QuarkXpress, Photoshop, PageMaker, Illustrator, Acrobat and Freehand
Web Design-Internet Explorer, Netscape, Photoshop and Gifbuilder
Software-Microsoft Office (Word, Excel, Outlook and Word Perfect)
Extended knowledge of HP Printers and Xerox Printers.