SUMMARY

• A professional with over 8 years of experience in Microsoft Dynamics CRM 2011, 2013,2015 and .net technologies.
• Involved in all the phases of end to end project life cycle with key requirements gathering solution designing, analysis, design discussions, configuration and customization, very advanced customizations, and Deployment.
• Good knowledge of OOB functionality of MS Dynamics CRM 2015/2013/2011/4.0 Sales, Marketing and service modules.
• Customized complex applications on Microsoft Dynamics CRM platform.
• Good experience with java script and JQuery with respect to CRM. Advanced validations of form data using script.
• Mapping functional system requirements to Dynamics CRM capabilities and design appropriate solutions.
• Expertise in configuring security roles, business units, teams, field security profiles, call outs to CRM API, and CRM plugins.
• Experience in Microsoft Dynamics CRM system upgrade from version 4.0 to 2013.
• Good knowledge of Web Development skills - HTML, XML, CSS, JavaScript, JQuery, Ajax, and Visual Studio 2008/2010/2012.
• Designing the solution flowcharts for understanding of client and team, deciding on need and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
• Effort estimation for configuration, customization and documentation.
• Experience using standard project tools including Microsoft Project, Excel and PowerPoint.
• Facilitate the decision-making process and develop functional designs that will drive the development process.
• Experience in developing complex applications on Microsoft Dynamics CRM platform with entity, ribbon and sitemap customizations.
• Experience in developing of workflows, dialogs, business processes, business rules, dashboards, charts and wizard based reports.
• Experience in creating and modifying SQL reporting services reports for use inside and outside Dynamics CRM.
• Ability to reach fast-pace and mould to time sensitive environments for delivering the requirements on time with minimal efforts.
• Experience with Agile methodologies and project management.
• Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements.
• Strong conceptual, analytic and problem solving skills.
• Good team player and interactive to staff at all levels of the firm.
• Advanced knowledge of system design, processes, methodologies, and testing practices.
• Expert level skills with OOAD, OOP languages and design patterns along debugging techniques and new technologies like Web APIs, Angler js, AJAX, OData, JSON, WCF and MVC design pattern.
• Proven track record of leading and performing well under pressure. Great ability to multi-task, meeting deadlines with accountability and ownership.

TECHNICAL SKILLS

CRM Tools: Microsoft Dynamics CRM 2015, 2013, 2011, 4.0, SQL Server ReportingServices (SSRS), SSIS, SharePoint 2010

Frameworks: NET framework 3.5/4.0, ASP. Net, WCF

Languages: C, C#, Java.

Web Technologies: HTML5, CSS, AJAX, XML, JavaScript, JQuery

Databases: MS-SQL Server 2008R2/12

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Microsoft Dynamics CRM Developer

Responsibilities:

• Involved in requirements gathering, analysis and project planning
• Customized MS Dynamics CRM application based on the business requirement
• Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM, according to their business process Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Used JQuery for consistent easy navigation, look and feel of the website.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM
• Configuration of MS Dynamics CRM with Microsoft Outlook 2013
• Developed business objects using C# for various modules
• Integrated Custom WCF Service with other applications
• Used various report items like tables, sub report and charts to develop the reports in SSRS.
• Created User defined Functions, Stored Procedures and Views using SQL Server 2012
• Implemented MSDynamicsCRM2015 application based on the business requirement.
• Developed several client - side extensions using JavaScript, CSS and HTML.
• Generated of data from Excel source toCRMusing SSIS.
• Implemented and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management
• Customized Workflows and Plugin for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Created SSIS packages for different data loading operations for many applications.
• ManagedCRMweb service and developed a custom service using WCF to provide extended functionalities to the common methods ofCRM
• Implemented User Interface in Model-View-Controller architecture, which accomplishes a tight and neat coordination of JSP, Servlets, Java Script, XML, AJAX, HTML.
• Configuration of MSDynamicsCRMwithMicrosoftOutlook 2015.
• Developed business objects using C# for various modules
• Integrated Custom WCF Service with other applications
• Managed extensively JQuery & JavaScript for client side validations and access data within the HTML controls.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MSDynamicsCRM2016 system.
• Installed and configured MSDynamicsCRM2015 system for development and testing, configured server instance, created organizations.
• Generated Sales Reports for statistical analysis of data at user level using SSRS.

Environment: MicrosoftDynamicsCRM2015, Visual Studio.NET2015, JavaScript, SQL Server 2008/2012, SSRS.

Confidential, Chicago, IL

MicrosoftDynamicsCRM Developer

Responsibilities:

• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MSDynamicsCRM4.0 system. Generated various reports with drilldowns, calculated members, dropdowns from the cubes by connecting to Analysis server from SSRS.
• Discussed the requirements with end user and propose solutions to achieve business goals.
• Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Customized system entities and custom entities to meet the business requirements.
• Created several plug - ins and workflows for enhancing the system and maintain data integrity.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS DynamicsCRMsystem.
• Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa.
• Used SSIS Import data into the system using multiple sources.
• Used SSRS create reports in the system to provide accurate data for business decision making.
• Created custom dashboard, create custom Ribbon button and configured sitemap using Pragma toolkit.
• Extensively used User interface controls which use JQuery to validate client side validation.
• Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in theMicrosoftDynamicsCRM4.0.
• Designed and built DTS/SSIS packages and ran several scripts for implementing changes in the backend for applications.
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls
• Developed UI using JQuery and JSP for interactive cross browser functionality and complex user interface.
• ProvidedCRMend user for case and service managements for department staff.
• Extensively worked on designing reports using SQL Server Reporting Services (SSRS)
• Develop plug-ins to synchronize/update payment details toCRMsystem.
• Provided technical guidance to the team and participated in several sessions of code review.
• Assisted the team in basic testing and deployment of the solution.

Environment: MicrosoftDynamicsCRM2013,MicrosoftDynamicsCRM2013 SDK Version 6.0.0. C#.Net, Visual Studio 2012, SQL Server 2012 R2, IIS 7.0, JavaScript 2.0, XML and JQuery.

Confidential, Charleston, CT

Responsibilities:

• Gather business requirements and performed gap analysis. Prepared effort estimation based on the customization of newCRMsystem. Prepared requirement, design documents and high level project plan.
• Designed E - R model for sales, marketing and support services.
• Designed Sales Module comprising several libraries, workflows and otherCRMcustomization.
• Involved in integratingCRMwith SharePoint for document and record management.
• Created several client-side extensions using JavaScript, CSS and HTML.
• Involved in Custom Dashboards and SSRS Reports varying degree of complexity.
• Involved in customizing workflow which provides the case handling functionality.
• Involved in WCF Services (SOAP) design and deployment for integrating web application/card contact center withCRM.
• Modified theMicrosoftDynamicsCRMmenu navigation other sitemap navigation changes.
• Involved in unit testing and Bug Fixing of the whole system.
• Involved in deployment from development environment to testing and production environment.
• Used agile methodologies using Sure Step process.

Environment: MS SQL Server 2000, SQL Server Management Studio, SQL Server Agent, T-SQL, MS-Office, SQL Server Profiler, MS-Excel, Visual Source Safe

Confidential, Beaverton, OR

Software Engineer

Responsibilities:

• Involved in requirement gathering sessions, design walkthrough meetings with customer to understand new business requirements and discuss the concerns, issues raised during review phase.
• Experience in analysis, design, development and deployment of software solutions.
• Designed and developed Web Forms using ASP.NET.
• Implemented Web Forms to provide GUI components using .NET Framework 3.0
• Used VB Script for client side validations and various functionalities.
• Stretched to work in parallel with offshore team to overcome the resource challenges multiple times to provide on time delivery.
• Validating all the User's Inputs through JQuery and designed to add interactivity to HTML pages.
• Used AJAX for Partial Page Updating, Invisible Data Retrieval, Constant Updating, Smooth Interfaces, Simplicity and Rich Functionality with JQuery and JSON.
• Used JQuery accordion, auto complete, multi select, date picker, JQGrid and for the client side validations.
• Implemented JQuery, AJAX to connect to the Controller.
• Enforce continual process improvement for better code quality, coding standards and ensure the quality is always beyond norms with customer SMEs (Subject Matter of Expert) and BA (Business Analyst).
• Designed the Front-end screens using C#, CSS and JavaScript.
• Converted complex business requirements into. Nets applications.

Environment: .Net, C#.Net, CSS, JavaScript, JQuery, AJAX, ASP.NET, JSON, HTML.

Confidential

Senior Software Engineer (.Net)

Responsibilities:

• Successfully implemented MS CRM 4.0 with all customization and configuration in first three months after getting all business requirements from the Business Analyst.
• Significantly reduced the approval and quote generation time by applying mobile PDA enabled feature that interfaced with MS CRM server, to site inspector.
• Managed team of four engineers for generating the proposal contract document in MS word 2007 via bookmark with CRM database using C# and XML Web service of DCT CRM.

Environment: VS-2008, C#.Net, ASP.Net, Web services, XML,XSL, CSS, JavaScript, AJAX, MS CRM 4.0, TFS, SQL server 2005, SSRS