SUMMARY

• 7+ years of extensive implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as doing the deployment, trouble shooting and production support for the applications developed.
• Extensive experience in C#, .Net, JavaScript, HTML, XML, MS SQL Server andPowerShell scripts.
• Experience in Project management methodologies (AGILE SCRUM, Waterfall).
• Hands - on experience on .NET Framework using ASP.NET Web tools, Entity Framework,LINQ, C#. NET and ADO.NET.
• Experience in Microsoft Dynamics 365 data integration towards import/export of data using SSIS and Azure Data Factory.
• Experience in ASP.Net, ADO.NET, Web Services, Visual Studio, SQL Server.
• Experience in working with Creating Custom Plugins, Custom Forms and Integrated withCRM.
• Experience in developing complex applications on Microsoft DynamicsCRMplatform with customization of entities, sitemap writing client-side JavaScript.
• Experience in developing of custom WCF web services, dialog-based workflows, plug - ins and integrating custom web pages intoCRM.
• Experience in interacting with MSCRMdatabase using web service methods.
• Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration withinCRMacross various entities.
• Hands on knowledge of implementing and maintaining access controls inCRMbased on roles and access conditions.
• Expertise in working with HTML5, JavaScript, CSS, Bootstrap, MVC frameworks likeAngular, Node.js as a platform for web applications.
• Hands-on experiences in developing Web/Windows applications using C, ASP.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts.
• Experience in Microsoft DynamicsCRM2011, Microsoft Dynamics 2013, Microsoft DynamicsCRM2015 and Microsoft DynamicsCRM365.
• Hands on experience on DynamicsCRMforms customization using JavaScript and integration ofCRMwith other web/windows applications.

PROFESSIONAL EXPERIENCE

Microsoft Dynamic CRM Developer

Confidential, San Diego CA

Responsibilities:

• Involved in functional analysis, design documentation, requirement gathering, and development.
• Dynamics 365CRMas Backend usingCRMconfigurations, customizations andIntegrations using Web APIs.
• Worked on developing, debugging and deploying plug-ins, custom workflow activities and java script extensions for MSDynamicsCRM.
• Involved to implement CI/CD in Azure DevOps using Pipelines and Release.
• Involved in data migrations and update operations using LINQ and XRM withinCRMacross various entities.
• Involved in integratingCRMwith SharePoint for document and record management.
• Designed and developed a Presentation layer, Business logic and Data layer for employee, Provider and Validation List Item Lookup details using ASP.NET, C#.
• Involved in a various meeting held based on an upgrade of the currentCRM2015 version to theCRM2016 version.
• Implementing using .NET MVC portal as front end using MVC, HTML5, CSS3,JavaScript and RSET APIs to maintain property registrations in ASP.Net Framework.
• BuildCRMforms, screens, and views as well as workflows and reports for the user interface.
• Createdplug-insfor appropriate entity events and Power Automate Flows and workflows to achieve business functionality.
• Created severalplug-insand Power BI workflows for enhancing the system and maintain data integrity.
• Developed dynamic reports usingCRMinterface and SSRS, deployed it on theCRMthat were used in the application depending on roles.
• Develop scribe integrations with other Applications and to pull data from Online MSDynamicsCRMto local database for analytics and reporting purpose.
• Worked with ASP.NETWeb Forms, State Management, caching features, for optimization and configuration of the web application using C#.NET.
• Used Kafka for streaming events and maintaining correlation between the tasks in the application workflow.
• Developed T-SQL queries to create Views and Stored Procedures in SQL server. Used joins, unions to get data from different tables.
• Managed the customizations, extensions and integration of theCRMapplications.
• Worked on developing, debugging and deploying plug-ins, custom workflow activities and java script extensions for MSDynamicsCRM.
• Building theCRM forms,screensandviews,as well as workflows and reports around the customer needs for an interface.
• Understand the functional capabilities and limitations for out of the box CRM functionality as well as custom code.
• UsedMicrosoft Dynamics CRM 2016for Outlook to configure the Unified Service Desk entities that are created inMicrosoft Dynamics CRM2015instance and deployedUSD.
• Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System.
• Using SSIS to migrate data to the SQL Server database from various sources likeExcel sheets, Microsoft Access, and System Sources.

Microsoft Dynamic CRM Developer

Confidential, Atlanta, GA

Responsibilities:

• UsedCRMweb service Power Apps and Java Script developed a custom service using WCF to provide extended functionalities to design and customizeCRMforms, ribbons, site map, workflows, Dialogue etc
• Created several plug-ins and Power BI workflows for enhancing the system and maintain data integrity.
• Developed dynamic reports using Power Apps reporting interface and SSRS and deployed it on theCRMthat were used in the application Web services Power BI depending on roles.
• Worked on Web API's and editable Grids using MS DynamicsCRM365 online.
• Involved in deployment of the WPF application in the production and maintained postproduction Power Apps activities.
• Worked with ASP.NETWeb Forms, State Management, caching features, for optimization and configuration of the web application using C#.NET.
• Used tools like MS SQL Server integration services (SSIS) in transferring data from one database to another.
• Implemented workflows and business process flows to automate and enhance sales process.
• Wrote, debugged, and deployed plug-ins using Visual Studio and C# Developed Duplicate detection rules to prevent Duplication.
• Developed Single Page Applications (SPA) based on client-side JavaScript framework AngularJS for employing ASP.NETMVC and Rest API.
• Defined and implemented business process, required entities and workflows for Service Management and Risk Evaluation and management modules.
• Implemented workflows and business process flows to automate and enhance sales process. Wrote, debugged and deployedplug-insusing Visual Studio and C#.
• Developed application using Asp.net MVC C# design pattern, LINQ, bootstrap, Telerik UI controls, blob storage, authenticating users based on roles in Azure AD groups in the Azure cloud.
• Developed external SQL reports in SSRS and deployed intoMSCRM.
• Created database maintenance plans and deleting of history data using SSIS packages.
• Worked onSSISintegration betweenCRMOnline and SQL databases, APIs
• MigratedCRM2016 on premise version application to Dynamics365Online version.
• Used Microsoft Azure DevOps for code repository (version control) and setting up CI/CD pipelines for deploying the builds to Azure servers.

Microsoft Dynamic CRM Analyst

Confidential, Shreveport, LA

Responsibilities:

• Designed and integratedASP.NETfront-end usingWCFWeb Services andLINQ,and implemented client-side validations for Web-server controls.
• Extensively used .NET validation controls for Client-side validations.
• UsedMS Dynamics CRM SDK, WCF, XRMandLINQto interact with data from the CRM system
• Developed Main view and Single viewDashboardsas an extension ofDynamics CRM.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.
• Involved in discovery analysis meetings with the client to understand current business processes that need to be incorporated intoDynamics CRM 2011.
• Design and development of user interface using ASP.Net, VB.Net, HTML, JavaScript.
• Configure and implement CRM functional and application modules, encompassing account and contact management and commission management.
• Creating documentation to define workflow and requirements and implementing custom workflows into business process.

Business Analyst

Confidential, Chicago, IL

Responsibilities:

• Responsible for the logical design of business processes and systems to customer satisfaction
• Coached the scrum team about best practices of scrum / agile.
• Worked on Data warehousing and maintenance of Data Marts.
• Involved in the team responsible for receiving, Inventory Management and Shipping.
• Microsoft Dynamics CRMandGPusingScribeto synchronize GP Customer and Customer Address data to CRM.
• Work in coordination with the Technical Analyst to help conceptually determine a technical design
• Work strategically to understand business and industry trends.
• Used requirement gathering tools to define, prioritize and track requirements throughout the project lifecycle.