SUMMARY

• Experienced and skilled CRM Software Developer who is organized with great attention to detail. Able to function as the Microsoft
• Dynamics development resource across multiple client projects simultaneously. Has a bachelor’s and master’s degree in Computer Programming with six years of programming experience.
• 8+ years of Experience in developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server.
• 6+ years of Experience in Microsoft Dynamic CRM 4.0, 2015, 2016 and Dynamics 365 Entity, Views, Web resources, Ribbon, Chart, configuration and customization, integration with MS SharePoint 2010 and MS Outlook.
• 2+ years of Extensive use of the Power Platform and Azure. PowerApps, CDS, Flow. used this technology to implement Integration across different Systems.
• Experienced in Installing, Configuring, Customizing, Administrating, Maintaining and Troubleshooting Microsoft CRM2015 and CRM 2016.
• Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.)
• Strong knowledge of Microsoft Dynamics CRM architecture and performing a migration from CRM in CRM environment.
• Complete understanding OOTB functionality of platform and experience in developing XRM applications.
• Created Power Apps from scratch, Model and Canvas Apps
• Expertise in developing and deploying plug - ins, custom workflow activities and java script extensions for MS CRM.
• Experienced Working using multiple Dynamics 365 for Customer Engagement applications
• Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management Integrated with SSRS to support reporting, data analysis, and business planning.
• Customized Workflows and Plugin for automated processes, based on the requirement from the sales and marketing department to increase visibility and efficiency.
• Worked on setting up relationship between System & Custom entities Used extensively JQuery & JavaScript for client-side validations and access data within the HTML controls.
• Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System.
• Experience with Microsoft Dynamics CRM 2016 - on-premises and online Experience with migrating systems and applications from On-premises to Online Experience with integrating Microsoft Dynamics CRM 2016 with SharePoint online
• MSCRM Integration Developer with strong hands on .Net / Webservices/ Data/ Rest Experience with Dynamics CRM 2016/365
• Worked with clients and project teams to gather a deep understanding of the client’s business, business operations, and business needs to develop requirements for the implementation of Microsoft Dynamics 365 Customer Engagement.
• Hands on experience in designing, developing, debugging and successful deployment of large-scale projects.
• Experience mapping requirements from out of the box CRM functionality to identifying specific needs for customizations.
• Experience in translating design mockups and prototypes into working application designs.
• Experience in configuring and customizing the Microsoft Dynamics CRM platform to achieve the customer’s business requirements.
• Experience on CRM integration with SharePoint outlook client and other systems.
• Strong Experience in business requirement analysis, assess alternative solutions, design, develop and implement application solutions using Microsoft CRM SDK, C#, .NET Framework and JavaScript.
• Expertise on Object Model, Client object model, Web parts, User Controls, Features, workflows, Out- of- box Security, SharePoint Designer based coding and customization.
• Experience in all phases of software development life cycle (SDLC); requirements gathering, analysis, design, development, testing, production, post-production support and review/development of business training materials.
• Experience in object model, CAML, Service application, Sandbox solutions and creating custom site definitions, custom list definitions, site columns, content types, document libraries, lists, list views, Timer jobs, Event receiver and features to collaborate users by using object model and CAML Queries.
• Experience in Design, Develop and integrate internal/external/third-party websites and applications using C#.Net, ADX Studio Portals, ASP.Net and MVC proficient in HTML, XML, CSS, JSON, ODATA, IIS 6.0/7.0.
• Experience in implementing projects using agile and sure step methodologies and Experience on CRM integration with SharePoint 2017, outlook client and other systems.
• Experience in Full cycle implementations and up-gradations in Dynamics CRM 4.0 and Experience with integration and functional testing, SCRUM methodologies and Sprints.
• Good knowledge on all service applications and Active directory. Excellent communication, analytical and interpersonal skills.
• Quick learner and adaptive to new and challenging technological environments.
• Highly motivated to take independent responsibility as well as ability to contribute and be a productive team member.

TECHNICAL SKILLS

ERP Technologies: Dynamics 365, CRM 2019, 2017, 2016 and 2015.

Other Technologies: HTML, CSS, Java Script, jQuery, XML, XAML, Fetch XML, JSON and ODATA.

.NET Technologies: MS Visual Studio 2010, 2012, 2015, Eclipse, MS office, Programming Language C#.NET, ASP.NET, MVC, VB.NET.

SQL Server Technologies: WCF, WWF, SSRS, SSIS, SSAS and SQL Server Data Tools. Data Base MS SQL Server, MS-Access.

PROFESSIONAL EXPERIENCE

Confidential, DEARBORN, MI

MS Dynamics CRM Consultant

Responsibilities:

• Worked in all phases of Software Development Life Cycle (SDLC), identifying the requirements and defining the business rules to user requirements.Designing systems, modules & created business flowcharts to transform business requirements into technical specifications.
• Developed Web Service Application Programming Interface (API) s for exposing functionalities to client applications. Developed dynamic reports using Power Apps reporting interface and SSRS and deployed it on the CRM that were used in the application Web services Power BI depending on roles. Tested Web API calls using SOAP UI tool.
• Used CRM web service Power Apps and Java Script developed a custom service using WCF to provide extended functionalities to design and customize CRM forms, ribbons, site map, workflows, Dialogue etc.
• Experienced with Dynamics 365 Customer Engagement specific to Customer Service Sales and Marketing, and Power Platform solutions to make the right recommendations for prospects.
• Manager and Architect of Azure Cloud infrastructure and Dynamics 365 Solutions for our Internal and External users.
• All business domains where integrated using the Power Platform, we needed to make sure all users can access the applications
• Gathered business requirement, designed and developed business applications using PowerApps, Flow, PowerBI, SharePoint Online, OneNote, and OneDrive and integrated the same with Dynamics 365.
• Worked on C#, Visual Studio, SQL Server, DAX queries, PowerApps Studio, PowerBI Desktop and Azure Analysis Services.
• Developed PowerShell scripts and Azure functions in co-ordination with Flow to automate provisioning process.
• Worked on custom workflows, Actions and Plug- ins for various performance enhancements.
• Proficient in designing & deploying Plug-in and Workflows to meet Business Process Flow requirements using CRM SDK & C#.NET.
• Responsible for developing a portal to access CRM data.
• Worked with Dynamics 365 Customer Engagement specific to Customer Service, Sales and Marketing, and Power Platform solutions to make the right recommendations for prospects.
• Involved with Team to add users to Dynamics 365 and create Security Roles and assign those roles to Users Based on Access rights and Privileges.
• Developed custom solutions by leveraging the Microsoft Dynamics 365 API and using the Microsoft Dynamics 365 Customer Engagement API for partner interactions with customers
• Presented Dynamics 365 (CRM) data to a web audience using Portal Capabilities of Microsoft Dynamics 365.
• Developed Dynamics 365 Portals using Bootstrap CSS, JavaScript, and Liquid for the US Bank Portal.
• Developed both Managed and Unmanaged solutions in Dynamics 365 to support the enhancements and published the customizations into the system.
• Maintain MS Dynamics CRM solutions/organization in all Environments.
• Maintenance includes DR/backup, automate deployment of MS Dynamics CRM managed solutions, import/export managed/unmanaged solutions/organization, performance tuning.
• Involved in Development, Unit Testing and Integration Testing of most of the critical modules in this Project.

Environment: Visual Studio 2017, C#.NET, REST, SOAP, Web Services, Web API, JavaScript, XML, HTML, SOAP UI.

Confidential, Dallas, TX

MS Dynamics CRM Consultant

Responsibilities:

• Involved in Requirements gathering, analyzing the Business Process and Project Planning.
• Used Dynamics 365 to customize system components such as forms, views, entities, attributesrelationships, and entity mappings according to entities in Telecommunication Inventory s. supply domain.
• Worked on setting up relationship between System & Custom entities.
• Migrated the existing data of accounts from Excel source to CRM Accounts using SSIS and Data Import.
• Customized Workflows and Plugin for automated processes based on the requirement from sales and services department to increase visibility and efficiency.
• Created Workflows for Email alerts and Business rules to Lock/Unlock, Show Error Messages and setting Field value/Default value on the form level.
• Enhanced and developed Business Process Flows on Lead and Opportunity entities as per the client needs.
• Generated Sales Reports for statistical analysis of data Confidential user level using SSRS.
• Configured Akvelon CRM Tracker Application that allows you to add calls to the Dynamics CRM directly from your Android device and track incoming and outgoing calls as phone calls activity in Dynamics CRM.
• Experience working with supporting ETL and portal development tools such as Scribe, ADX Studio Created Field Service Knowledge Base in CRM and attached to Cases.
• Added Service and Certification Levels to Case form
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
• Worked on the HubSpot software that helps companies convert leads and close customers.
• Used Scribe Online to integrate HubSpot data to Dynamic CRM. Integrated dynamics 365 with Microsoft Outlook.
• Provided 2nd tier support for all CRM questions and issues. Provided detailed estimates on assigned projects and tasks.

Environment: Dynamics 365, Visual Studio 2016, JQuery, .Net, C#, SSRS, SSIS, Scribe Online.

Confidential, TX

Responsibilities:

• Defined and implemented business process, required entities and workflows for Service Management and Risk Evaluation and management modules.
• Performed Dev planning, analysis, design and execution in agile methodology by understanding the product backlog, sprint iterations, scrum session, stand up and defect triage.
• Created Entity Attributes, Lookup fields and customized forms/views for all System & Custom Entities.
• Pre - populating data into the CRM page during the page load using JavaScript, CRM Web Services and XML object.
• Created JavaScript functions to do client-side validations.
• Involved in migrating Microsoft Dynamics CRM 2013 customization to CRM 2015.
• Created dashboards using reports, pipelines, charts, campaigns and activities.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Developed JavaScript for all the Entity forms to implement custom business logic.
• Control the navigation links on each entity form using onLoad/onSave JavaScript events to Hide and show the links based on Business unit.
• Designed and Implemented Database Schema, import data and build stored procedures on SQL Azure.
• Deployed the tools Microsoft Azure Cloud Service (iPaaS, IaaS), and Web Apps.
• Involved in data migrations and update operations using LINQ and XRM within CRM across various entities.
• Involved in integrating CRM with SharePoint for document and record management.
• Created SQL reports for required Business functions and scenarios related to Services, Sales, and customer support.
• Extensively involved in designing the SSIS packages to export data from flat file source to SQL Serverdatabase.
• Extensively used CRM SDK and retrieved data from CRM using REST Endpoint with JavaScript and JQuery.
• Developed and did SharePoint Integration with Microsoft CRM to achieve specific client requirements.
• Developed external SQL reports in SSRS and deployed into MS CRM.
• Customized Sitemap for entity navigation and customized ISV file for custom menus. Team foundation Server (TFS) is used for collaboration and version control.
• Provided technical guidance to the team and participated in several sessions of code review. Assisted the team in basic testing and deployment of the solution.

Environment: MS Dynamic CRM 2016, 2015, 2013, Visual Studio 2013, SQL Server 2012, .NET 4.0, C#.Net, JavaScript, SSRS, SSIS, REST, SOAP, Web Services.

Confidential

Junior Software Engineer

Responsibilities:

• Provided enterprises with strategic insights on what lies ahead. It helps enterprises transform and thrive in a changing world through strategic consulting, operational leadership.
• The responsibilities were Project Management responsibilities such as creating a full project plan and contracts, management of resources, and day-to-day management of project schedule.
• Responsible for creating testing components for automated testing of the system perform analysis of business requirements and develop automated test cases and scripts participate in code and test planning, estimating, scheduling, implementation and code reviews.
• Perform exploratory testing to identify defects outside the formal test processes Implement strategies for maintenance and development of test specification Assist and support the testing team in handling day-to- day activities.

Environment: Oracle Database, Oracle SQL developer, Jenkins, Jira.