SUMMARY

• CRM and .NET Specialist having around 8 years of experience in delivering business solutions using sales, marketing, and service modules of Microsoft Dynamics CRM. Skilled at data analysis, visualization and database Integration using SQL, SSIS, SSRS.
• Understanding functional needs by interacting with the business analysts, developed object oriented and N - Tier architecture web applications using Microsoft Dynamics CRM and C#, SQL Server, XML, HTML5, CSS, jQuery, and JavaScript.
• Proficiency in creating, exporting, and importing Managed Solution and Unmanaged Solution to transfer customizations from one environment to another.
• Microsoft specialist with strong experience in custom application development and preparing proper strategic development plan by translating business requirements to Microsoft Dynamics CRM solutions.
• Experienced in customization, configuration, and integration of MS CRM Versions 2013, 2015, 2016 and 365 online.
• Competent in MS Dynamics CRM, Ribbon workbench, CRM Rest builder, C#, XML, Fetch XML, HTML5, CSS, JQuery and JavaScript, APIs, SQL Server, SSIS and SSRS.
• Proven ability to analyze problems, root causes and develop innovative solutions to business challenges and streamlining operations.
• Worked on Azure, for continuous deployment through CI/CDpipelines.
• Configuring Entities, Views, Web resources etc. Designing and Customizing CRM forms, Business Process Flows, Ribbon, Chart, Site map, Plug-ins, Workflows, Dialogs, Custom Workflow assemblies, also others configuration and customizations setup along with integration of MS Outlook, SharePoint.
• Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard, Interactive Dashboard customization with complex charts.
• Experience in using Microsoft Dynamics CRM SDK, CRM for Outlook (Online/Offline), Data Migration Tools, etc.
• Expertise in developing and deploying plug-ins, custom workflow activities and java script extensions for MS CRM.
• Hand on experience in model drive apps.
• Created many utilities/timer jobs for moving the BPF and to create records in CRM and email with .pdf attachments.
• Worked on the decoupling applications for better data transfer in the Azure service bus.
• Experience in Microsoft Flows.
• Moderate experience in designing and developing Canvas App for Mobile and Tablet, also triggering it from CRM module.
• Worked on data integration using Power Apps from CRM to an external system using Connections and based on different filter conditions.
• Good Experience in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.
• Hands-on experience across all stages of Software Development Life Cycle (SDLC) including business requirement analysis, build, unit testing, system integration and user acceptance testing in various methodologies like waterfall, Agile.

PROFESSIONAL EXPERIENCE

Technical CRM Developer

Confidential, VA

Responsibilities:

• Creating custom dashboard and configured sitemap using XRM toolkit with respect to the security privilege.
• Creating the custom ribbon on the form, entity, sub-grid level by using Ribbon workbench 2016 for Dynamic CRM 365.
• Designing/Modifying the forms, applying the field validations, default values and custom logics as per the requirement.
• Experienced in Java script for the client-side validation on the entity form and field level.
• Created power BI reports using the CRM Online database using the TDS end point for the management.
• Project Operation (or PSA ). Depth Knowledge of Project Operations Technical design and fitment analysis.
• Writing the server-side script C# Plugin and custom workflow using visual studio.
• Complex SQL Queries, stored procedures to migrate data from the SQL Server.
• Automating the process by creating the BPF (Business Process Flow), Business rules and workflows.
• Using Plugin registration tool to register, deploy and debug the plugins and custom workflows.
• Used flows to perform CRUD operations asynchronously as needed and to send emails.
• Created PCF controls for the multi selection lookup fields.
• Exported Excel attachments using the Flows.
• Replaced the existing background workflows with the Flows.
• Designed canvas apps and used and integrated with the CRM UI
• Used Galleries and other UI controls of Canvas.
• Used different connectors like CDS, Outlook, SFTP, Azure in Flows
• Experience on Azureservice bus for the message development center involving different context of messaging using scheduled workflows.
• Creating security roles, teams and assigning users with the privileges.

Environment: Microsoft Dynamics CRM 365, CRM SDK, Visual Studio 2019, C#, Asp.net, SSRS, JavaScript, Fetch XML, SQL Server, Office 365, Azure, XRM Toolbox, CRM REST Builder, Ribbon Workbench.

Senior Software Developer

Confidential, San Diego, CA

Responsibilities:

• Created utilities for the records creating and moving the BPF automatically as per the validation.
• Creating custom dashboard and configured sitemap using XRM toolkit with respect to the security privilege.
• Creating the custom ribbon on the form, entity, sub-grid level by using Ribbon workbench 2016 for Dynamic CRM 365.
• Designing/Modifying the forms, applying the field validations, default values and custom logics as per the requirement.
• Experienced in Java script for the client-side validation on the entity form and field level.
• Creating complex SSRS reports using the fetch xml for user understanding, email attachment and for the review records.
• Writing the server-side script C# Plugin and custom workflow using visual studio.
• Complex SQL Queries, stored procedures to migrate data from the SQL Server.
• Automating the process by creating the BPF (Business Process Flow), Business rules and workflows.
• Drive end to end deployment of various Components onthe AzurePlatform.
• Using Plugin registration tool to register, deploy and debug the plugins and custom workflows.
• Used flows to perform CRUD operations asynchronously as needed and to send emails.
• Exported Excel attachments using the Flows
• Replaced the existing background workflows with the Flows.
• Designed canvas apps and used and integrated with the CRM UI
• Used Galleries and other UI controls of Canvas.
• Used different connectors like CDS, CDS(environment), Outlook, SFTP, Azure in Flows
• Experience on Azureservice bus for the message development center involving different context of messaging using scheduled workflows.
• Creating security roles, teams and assigning users with the privileges.

Environment: Microsoft Dynamics CRM 365, CRM SDK, Visual Studio 2015, C#, Asp.net, SSRS, JavaScript, Fetch XML, SQL Server, Office 365,Azure, XRM Toolbox, CRM REST Builder, Ribbon Workbench 2016.

Dynamics CRM Developer

Confidential, Baltimore, MD

Responsibilities:

• Creating and customized Entity Attributes, Filtered Views, Lookup fields and customized forms/views for all System & Custom Entities
• Creating documentation to define workflow requirements and implementing custom workflows into a automate sales/customer service process.
• Developed several workflows towards sales and customer service and configure/integrate them with MS Dynamics CRM.
• Developed .NET plug-ins for several customizations/activities to maintain data integrity and registered them with the CRM server.
• Developed custom reports in SSRS using T-SQL and Fetch XML, including several drill down and drill through data analysis features in the reports.
• Designed several custom dashboards and other visualizations integrating reports/charts with dashboards.
• .
• Developed custom .Net forms, web pages and integrations using ASP.NET when requirements may not be met through customization
• Created JavaScript functions to do client-side validations and other UI enhancements.
• Installed and configured MS Dynamics CRM 365 and 2016 system for development and testing, configured server instance, created organizations.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
• Discussed the requirements with end user and proposed solutions to achieve business goals.
• Generated Reports for statistical analysis of data at user level using SSRS.
• Created and scheduled SSIS packages to pull data from SQL Server and exported to Excel Spreadsheets and vice versa.
• Created custom dashboard, create custom Ribbon button and configured sitemap using XRM toolkit.
• Extensively used User interface controls that use Java script to validate client-side validation.

Environment: Microsoft Dynamics CRM 365, 2016 and 2015, CRM SDK, C#, Asp.net, Visual Studio 2015, MS Outlook 2016, JavaScript, XML, SQL Server 2014

Dynamics CRM Developer

Confidential, Akron, OH

Responsibilities:

• Provided training and ongoing support for customers in report building, data quality and new integrations.
• Created and maintained documentation while implementing and supporting CRM system.
• Developed plug-ins to encrypt social security number (SSN) of contacts.
• Extensively used application capabilities such as queues, activities, data import, charts and dashboards.
• Created teams and security roles to implement role-based forms.
• Developed JavaScript's for entities in response to client-side events on the entity forms.
• Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#.
• Involved in the planning stages of Dynamics CRM 2015.
• Consume data and services from other enterprise applications and update related CRM 2015 entities accordingly.
• Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.
• Involved in doing CRM modifications such as Plugins, JavaScript and for MS Dynamics CRM 2015.

Environment: MS Dynamics CRM 2013 and 2015, C#, Asp.net, Visual Studio 2012, MS Outlook 2015, JavaScript, XML, SQL Server 2014, SSRS and SSIS.

Dynamics CRM Developer

Confidential

Responsibilities:

• Wrote, debugged and deployed synchronous/asynchronous plug-ins using Visual Studio to coordinate the incident-cases in service module.
• Worked on rules to group the similar claims and activity records into groups using a service scheduler.
• Creating SSRS reports for service module and financial data using joins and pivot tables.
• Analyzed requirements and accurately estimate effort during project planning using SCRUM methodology.
• Recommended and established new software development, testing and documentation standards for the CRM system and follow agreed change control procedures.
• Identified initiatives and technologies to improve the level of service provided by the team to customers and other support teams.
• Created documentation to define workflow requirements and implementing custom workflows into to automate sales/customer service process.
• Developed .NET plug-ins for several customizations/activities and registered them with the CRM server.
• Implemented security policies within the organization using MS CRM roles and groups.
• Customized Sitemap for entity navigation and custom menus.
• Resolved and assisted in application issues as needed.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Reconfigured the Auditing of System and entities in Microsoft Dynamics CRM.
• Upgraded the reports in Microsoft Dynamics CRM 2013 to execute efficiently and correctly.
• Designed and executed the load from Microsoft Dynamics CRM 2013 to Microsoft Dynamics 2015.
• Developed console applications for bulk update or insert values for record in CRM application.

Environment: Microsoft CRM 2013, WCF service, CRM SDK, Microsoft .NET 4.5 and 4.5.1, Visual studio 2013, C#, SQL Server 2012 and 2014, JavaScript, JQuery, RESTful web services.

Dynamics CRM Developer

Confidential

Responsibilities:

• Implemented new requirements using ASP.Net and C#.
• Involved in performance tuning of TSQL queries and Stored Procedures.
• Modified existing SSRS Reports as per the business needs.
• Created WCF services which act as a mediator between the interfaces (of customer support team, bank and direct web application) and the database.
• Transforming of XML messages to XSLT using XPATH.
• Created SSIS packages that imports data from documents and process as per the business requirements.
• Have created stored procedures functions for the data alignment process with the Bank's information with the Database.
• Optimized query performance by creating indexes.
• Involved in Peer review of the code as per the business standards upon completion of each build.
• Worked closely with business analysts, technical architects and the management.