SUMMARY:

• Accomplished systems administrator with over 20 years of experience managing server infrastructures and data - center operations on a Windows environment. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
• Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects, and teams in a range of IT environments.
• Office 365 Administration
• Project Management
• Disaster Recovery Planning
• Remote Support
• Systems Installation, Configuration & Upgrading
• Strong Communication Skills
• Vendor Support
• NOS Patches & Updates
• Diagnosis & Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential- Washington, DC

Office 365 ProPlus Deployment Engineer

Responsibilities:

• Demonstrated knowledge if Non-Managed and IT Managed deployment options
• Developed Preferred Practices for Office 365 ProPlus Deployment
• Strong understanding of technical details for deploying Office 365 ProPlus and drive consistency in customers’ experience with moving to Office 365 ProPlus
• Exceptional customer support and communication skills
• Managed and assisted with administration of Microsoft Office 365
• Demonstrated knowledge of Office 365 deployment and migration
• Developed and communicated enterprise IT strategy and planning
• Documented current and future configuration processes and policies
• Ability to solve problems quickly, develop workflow and processes for operation team, and automate processes
• Responsible for designing and implementing Office 365 governance model to include site’s policies, processes, and roles
• Developed and maintained documentation of IT standards, IT service delivery policies and procedures including
• Assisted with developing appropriate support model
• Performed service administration and account maintenance
• Proactively ensured the highest levels of systems and infrastructure availability
• Acted as the primary contact for service escalations and troubleshooting of issues
• Resolved client connectivity, client software distribution, and mobile installation issues
• Analyzed Office 365 service reports, auditing log, and third party service reports
• Wrote and maintained custom PowerShell scripts to remediate any open issues to support users
• Provided 2nd and 3rd level support
• Project Management role with end-users ensuring deployment goals were met

Confidential - Albuquerque, NM

Office 365 Concierge Agent Ambassador (Microsoft Contractor)

Responsibilities:

• Possessed the knowledge and personal conviction to articulate why the cloud and Office 365 in particular is a transformational industry change.
• Strong technical leadership, relationship building to create, reinforce, motivate and guide customers in Exchange Administration and applications inside O365 suite.
• Knowledge of Office 365 technical architecture.
• Knowledge of Exchange 2007- technical architecture
• Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries
• Strong problem solving ability ranging from conceptualization to implementation
• Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering clear outcomes and a call to action.
• Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.Understanding of O365 capabilities, migration process, challenges facing O365.

Confidential - Albuquerque, NM

Windows 7/Office 365 Migration Engineer

Responsibilities:

• Responsible for delivery of IT technical infrastructure elements of business projects. Responsibilities included managing the delivery of Windows 7/Office 365 migration solutions involving multiple stake holders.
• Contributed overall project planning, structure, scheduling, and technical support. Key technical contributor for project management methodology and tools. Solved complex, high impact project solutions, coordinated problem issue/problem resolution. Reported on all elements of the project on daily/weekly/monthly basis.

Confidential — Albuquerque, NM

Network Analyst

Responsibilities:

• Monitored global data network and infrastructure to ensure network and application availability. Investigated system alerts around most core Confidential infrastructure systems or media circuits.
• Coordinated communications during major incident recovery and with third - party support organizations and vendors. Provided off-hours point of contact for all Confidential technical departments.

Confidential — Albuquerque, NM

I.T. Managed Services/Computer Consultant

Responsibilities:

• Provide Windows Operating System administration, LAN/WAN/VPN administration, and desktop support (Help Desk).
• Managed FTP/Exchange/Windows servers, AD/DNS, WiFi, Firewalls (security) and desktop deployments and OS migrations. Designed and implemented highly available (HA) and disaster recovery (DR) solutions.

Confidential - Albuquerque, NM

I.T. System Administrator

Responsibilities:

• Consulted with client companies to provide Web - based and network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.

Confidential — Rio Rancho, NM

Senior Server Engineer

Responsibilities:

• Developed client/server support models and best practices for all Intel sites, both local and remote, with the purpose of successfully providing customer service skills and meeting or exceeding Service Level Agreements (SLA s).