SUMMARY:

• PMI Certified Project Management Professional with a proven track record of design/delivery of complex, large scale enterprise solutions in a variety of areas: ERP, CRM, e - commerce, financial, healthcare, automotive and professional services. Certified Scrum Master and Lean Six Sigma Greenbelt.
• Functional areas of technology expertise include: Program/Project Management, new product development; application modernization; product innovation; process optimization; M&A based technology integrations; infrastructure; web-based systems; SQL databases; and Microsoft/UNIX/Linux technologies, systems, platforms and applications. Methodologies and frameworks actively practiced in include: Agile, Scrum, waterfall and iterative.
• Excellent interpersonal skills including the ability to build strong client relationships with Executive Sponsors, Product Owners, and other stakeholders communicating information at different levels, and to motivate teams for successful delivery of product/project results.
• Strategic Planning: Actively contributed, as a project steering council member, in project evaluation and selection by weighing in the organizational goals, strategic fit, sourcing options and delivery timelines.
• New Business Integration: Achieved $2.5M dollar cost savings, rapid ramp up and rollout into new markets with near-zero interruption to the business and client operations. Earned Outstanding from CEO for successful completion of largest acquisition.
• Product Innovation: Recognized with Silver Medal from ComputerWorld (CW Honors) for leading first-of-its-kind large-scale, wireless-based auto auction system integration and deployment initiative.
• Program/Project Management: Managed a portfolio of enterprise applications and handled complex business and technical demands with ease. Earned Exceptional Contribution recognition from SEI’s CEO for execution of multiple Confidential projects with success and laying the new path toward gaining client confidence
• Process Innovation: Achieved major productivity improvements by implementing management methodology and best practices for field operations and later expanded to field sales as well.

TECHNICAL SKILLS:

Skills: Windows Server 2008/2012, UNIX C/C++, C#, C-Tree, Java, JavaScript, ASP, ASP.NET, Ajax, HTML/ DHTML, XML, XSLT, Visual Basic, VBScript, ActiveX, VSS, Visual Interdev, TFS, Rogue Wave Development Tools, ClearQuest, UML,Confluence, JIRA, Clarity,Crystal Reports, MSMQ,MS-SQL Server, SQL Report Services, Oracle, MySQL, ISAM, IIS, MS Project, Visio, and MS Office tools.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

SOLUTION DELIVERY PROJECT MANAGEMENT CONSULTANT

Responsibilities:

• Delivered eGain web product-based Chat solutions across multiple LOBs as part of the multi-channel experiences to online, web and mobile customers.
• Served as a liaison between Digital Web applications Channels group, software vendors, and engineering groups.
• Worked with the business stakeholder across 6 business lines including: Auto Loan, Home Lending, Credit Card, Business Deposit, Confidential Customer Care and Technology Operations Group.
• Partnered with the Web Product Owner and Web Architecture team to identify product and feature success metrics, workflow analysis, requirements gathering, system design, data mapping and conversion, interfacing with various downstream systems, testing, procedures documentation, general consulting, configuration, setup and . As product expert, helped define the requirements, configured and implemented the systems all the way through deployment.
• Guided and supported Development, BSA and QA Teams in Agile framework.
• Tools/Technology: Java, Windows 2012, SQL Server, ClearQuest

Confidential, Sunnyvale, CA

SENIOR DELIVERY PROJECT MANAGER

Responsibilities:

• Planned and executed web based projects to deliver multichannel Customer Service and Sales CRM product solutions by enabling mail, chat and KCS-centric knowledge management capabilities for Fortune 100 clients that include IBM, GM, State Farm, Humana, and Catamaran.
• Prepared, negotiated and finalized the SOW for the clients. Established project scope and created project plans using MS Project, managed project timelines.
• Planned, coordinated and managed all aspects of End to End development to ensure solutions are delivered in accordance with contract specifications, quality standards, and cost and scheduling targets.
• Organized and coordinated Sprint Planning, Daily Scrum, Iteration Review and Retrospective meetings.
• Managed the day-to-day activities of cross-functional project teams and ensured the adherence to the project plan.
• Managed a team of 8 onshore and 15 off-shore consultants at peak levels.

Confidential, Westchester, IL

Director of Applications PROJECT Development

Responsibilities:

• Facilitated 200% growth in branch locations and saved $175,000 per system conversion
• Enhanced rollout success rate by incepting a rigid data conversion process framework
• Earned Outstanding from CEO for successful completion of largest acquisition.
• Global Business Expansion: Advisory Architecture Lead for project to create architectural roadmap to expand enterprise solutions and enable global expansion with multiple languages and currencies.
• Led analysis and presented report to executive committee outlining top three solutions and risks.
• Website Development: Directed strategic corporate initiative to construct $1.5M state-of-the-art website (www.iaai.com) to meet customer demands. New website led to increased customer satisfaction and additional revenue.
• Database Administration: Assumed additional responsibility for enterprise data management and directed DBA Team efforts for four years. Managed upgrades, re-architecting, deployments, and more.
• Delivered major improvements in database performance, recoverability and replication.

Confidential

Project Manager

Responsibilities:

• Recognized with Silver Medal from ComputerWorld in 2005 (CW Honors) for leading first-of-its-kind large-scale, wireless-based auction system integration and deployment initiative.
• Achieved savings of $4.8M in license, maintenance, and labor costs by leading development and implementation of new document scanning and management system.
• Realized $100,000 operational savings by using in-house resources to implement new financial web interface.

Confidential, Chicago, IL

Senior Project Consultant

Responsibilities:

• Confidential: Started as a team lead to implement Title Processing sub-system and assumed complete product management and release responsibilities for ASAP system. Personal innovations include the implementation of event-driven Notification sub-system and enterprise fax solution.
• Methode Electronics: Enhanced information architecture, developed content management system web pages and trained client’s in-house support staff.
• Reuters: Performed software engineering work for Digital Dashboard, News Distribution, News OLE DB Provider, News Headline Server, and other business systems. Carried out UI enhancement, prototyping, design, development, automation, and test case creation.