SUMMARY:

• A position utilizing computer knowledge, organization abilities, strong people skills and IT Administrator experience. A position in a results - oriented company that seeks an ambitious and career-conscious person, where acquired skills and will be utilized toward growth and advancement
• Confidential Active Directory Confidential server 2003/2008 and 2016, Confidential Exchange Server, Office 365 E3 or E15
• Help Desk Implementation/Development/Desktop Support/ Mac OS X, Apple iPhones /iPods, iMacs/
• Mac books, Android Tablets, Remedy InstallSheild and GHOST software
• Epic Systems, Citrix Receiver, Novell, Power Works, Zen Works, NextGen, SCCM Console, Putty 65
• VOIP, LAN and WAN Administration and IEEE 802.11, Router Configuration, Network Printers
• Remote Server and Database Management, Blackberry Desktop Manager, Blackberry Enterprise
• Server
• Cisco Router, Switches, and Hubs, BGP, EIGRP, MPLS and OSPF, Cross - connect panels, Jumpers
• System Integration, Oracle SQL, MYSQL Server, Wireless communications, Fiber Optics
• TCP/ IP, DNS, DHCP, SAP, VPN, VOD and UDP
• MS Word, MS SharePoint and Confidential Office (Excel, PowerPoint, Access, Outlook)
• Over three Years of RF Experience in Mobile Wireless Sector with proven track
• MINI-LINK SP210/310, Ericsson 3G 800/4G 1900 integration, Alcatel-Lucent
• Expert in Optimizing Wireless Networks: LTE, UMTS, CDMA, GSM,
• Experience on network integration and implementation using MOPs and CIQ. Sprint 6101 & 6102,
• Smart Laptop, RBS Element Manager, Procom
• Expert on Nokia/Ericssion GSM and UMTS BTS/WBTS equipment installation and troubleshooting.
• Solid experience and understanding of multiple wired and wireless Network Architectures: Pots,

WORK EXPERIENCE:

Confidential 365 Support Specialist

Confidential - Atlanta, GA

Responsibilities:

• Maintained, implemented, and designed client-facing solutions primarily in Azure AD, M365, and Intune
• Advance troubleshooting of Exchange Online/Teams/SharePoint/Intune/Azure AD.
• Performed engineering and support duties for a large Office 365 environment, including architectural design and optimization, system evaluation and analysis, change management, and customer support.
• Used the Confidential 365 admin center, to control company's cloud operations, make sure development, implementation, maintenance, and optimization of crucial systems and processes are carried out in order to achieve the company's mission-critical business goals.
• Collaborated with other technical experts in O365 and Unified Communications space to determine standards, governance, administrative controls, and policies to make customer's O365 platform secure.
• Maintained and responded to support requests for issues related to the Office365 solutions to include Teams, Azure AD, OneDrive, OneNote, Office365 groups, as well as utilize PowerShell to automate tasks.
• Configure, deploy, and manage Office365 solutions that focus on efficient and effective collaboration, including SharePoint (online, on-premises, and hybrid), OneDrive, OneNote, and Teams
• Maintained, implemented, and designed client-facing solutions primarily in Azure AD, M365, and Intune
• Advance troubleshooting of Exchange Online/Teams/SharePoint/Intune/Azure AD.
• Performed engineering and support duties for a large Office 365 environment, including architectural design and optimization, system evaluation and analysis, change management, and customer support.
• Used the Confidential 365 admin center, to control company's cloud operations, make sure development, implementation, maintenance, and optimization of crucial systems and processes are carried out in order to achieve the company's mission-critical business goals.
• Collaborated with other technical experts in O365 and Unified Communications space to determine standards, governance, administrative controls, and policies to make customer's O365 platform secure.
• Maintained and responded to support requests for issues related to the Office365 solutions to include Teams, Azure AD, OneDrive, OneNote, Office365 groups, as well as utilize PowerShell to automate tasks.
• Configure, deploy, and manage Office365 solutions that focus on efficient and effective collaboration, including SharePoint (online, on-premises, and hybrid), OneDrive, OneNote, and Teams

IT System Administrator

Confidential - Atlanta, GA

Responsibilities:

• Maintained Storage Area Network (SAN), VMware, IBM Power Systems and Storage Units, Linux/UnixCore Data Center Environment, OpenVMS, Backup environment
• Managed Office 365 security and compliance features, including DLP, data governance, email encryption and threat management.
• Administer network security measures to prevent system interruptions or breaches
• Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
• Consult with users, management, vendors, and technicians to assess computing needs and system requirement
• Created and maintain comprehensive documentation as it relates to server and network topology, equipment and configurations
• Implemented new software to the servers Bel - manage, DUO security, and Veratio360

IT Support Analyst II

Confidential - Peachtree City, GA

Responsibilities:

• Team member of a group of contractors providing client facing support for all users hardwaresoftware, printing, network and imaging needs. We use all communications mediums availabletelephone, email and IM. We also provide hands on support to T3 Engineers whenever needed to insure we exceed the expectations of our customers.
• Provided advanced client facing support for all hardware, software, printing, network needs.
• Conduct Windows 7 to Windows 10 migration for over 1,200 users.
• Provide support for Windows and Mac OSX installations, configuration, updates and patches.
• Configure, deploy and support Apple and Android mobile devices using Mobile Iron and Intune.
• Provide Tier 3 support engineers with hands on support whenever needed.
• Provide disk imaging using Altiris for all new client system deployments.
• Focus on following all IT/ISM/ITIL best practices striving for improvement through shared documentation.

Desktop Support Specialist

Confidential - Doraville, GA

Responsibilities:

• Performed equipment exchanges and recording inventory controls Performed routine troubleshooting and problem resolution on computer systems
• Repair and upgrade PC hardware and software
• Auditing PC software and equipment to ensure compliance with Confidential policies
• Performs some Network, Server, and Telephone troubleshooting including HP 3500yl Switches.
• Maintain thorough understanding/configurations of RF, IP, and VoIP Avaya services
• Install and configure new computers and equipment

IT System Analyst

Confidential - Duluth, GA

Responsibilities:

• Trained and Implement Hubspot and Zuora software on our area network.
• Added users to groups and policies in Active Directory
• Regular sorting, assignment and monitoring of billable items in internal database systems as required
• Proved Remote and onsite support for external and internal users.
• Assists with the testing, data integrity checking and functionality evaluation of new or upgraded software Applications
• Administrated and supported HR and Sale department on Zuora billing system.
• Confidential Windows 7 to 10 migrations installs and updates
• Hands - on deploying in hybrid Office 365 enterprise-level environments.
• Notifies user of completion of new or revised menus, reports and dictionary/table entries and determine implementation process that will be used.

IT Support Tech/IT System Analyst

Confidential - Kennesaw, GA

Responsibilities:

• Provide technical support for specialized hardware and software systems and network printers used in the Hospitals and School systems. (Citrix Receiver, Zen Works)
• Established and administered network physical layer including Cisco routers, switches, gatewaysservers, NICs and cabling. (BGP, EIGRP and OSPF)
• Perform research and analysis necessary for developing appropriate recommendations regarding hardware/software configurations, policy standards, user needs, and the capabilities/ limitations of hardware and software.
• Confidential Windows XP to Confidential Windows 7 and 8 migrations installs and updates.
• Responsible for installing, and maintaining workstations, laptops, and tablets with standard enterprise hardware and software configuration, (InstallSheild and GHOST software).
• Performs preventative maintenance on all desktop, servers and software.
• Assists in providing network and remote connectivity (VPN), hardware/software support.
• Responded to incoming support calls, email and voicemail with a 90% resolution adjective.
• Maintain thorough understanding/configurations of RF, IP, and VoIP services
• Proved design, planning and implementation with Google G - Suite
• Installed Troubleshoot printers, scanners and copiers

Help Desk/Remote Technician

Confidential - Atlanta, GA

Responsibilities:

• Provided Helpdesk support for specialized hardware and software systems used in public libraries
• Create and manage Active Directory accounts as well as imaging workstations and joining them to the domain.
• Trained and assisted users with hands - on troubleshooting of workstation equipment and peripherals
• Remotely repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba Confidential, Confidential Bell, Lenovo and Mac OS X, Apple iPhones /iPods, iMacs/Mac books, Android Tablets Integrate the OS X with Active Directory and MYSQL
• Installed operating systems and applications and conducted technical demonstrations remotely using Office 365, Log me in, Bomgar and GoToMeeting.com
• Maintained excellent client relations and service based on outstanding communication, technical efficiency and problem-solving skills
• Install and configured various peripherals: scanners, modems, tape backups, printers, Routers, hubsSwitches and digital imaging devices. (Remedy, InstallSheild and GHOST software)
• Maintains smooth operation of local area, wide area, and virtual private networks (VPN).