Technical support Resume Austin, TX - Hire IT People

UMMARY:

Technically sophisticated professional with extensive experience designing, developing, and optimizing high volume applications to automate and expedite business operations while ensuring seamless performance to best meet client s expectations.
Expertise in managing full life cycle of software development processes, which contained requirements engineering, design, coding, testing, debugging, and maintenance. Recognized for publishing 1M+ lines of Cobol code as well as hundreds of thousands of VB and C - based language code in efficient manner.
Instrumental at directing technical projects from start to end using various programming languages including advanced Cobol, PL/1, C#, C++, C, and RDBMS within time and under budget. Repeated success in creating architecture concepts for IT systems and designing/deploying global solutions. Innovative leader skilled in troubleshooting technical issues, building effective operational frameworks, and directing teams with keen focus on remaining at forefront of rapidly evolving technology needs.
Software Development Lifecycle
Project Planning & Execution
Database Development & Management
Product Development
Troubleshooting & Issue Resolution

TECHNICAL SKILLS:

Operating Systems: IBM Mainframe, Windows WorkStation & ServerCobol, PL/1, Assembler, CICS, ISPF/Dialog Manager, JCL, MQ, Rexx, SQLC#, C++, C, Visual Basic, FoxPro, dBase, SQL Stored Procedures, ADO.Net

Database: DB2, SQL Server, Access

PROFESSIONAL EXPERIENCE:

Confidential (Austin, TX)

Technical support

Responsibilities:

Circle International Freight Forwarding (Indianapolis, Ind) - Created dialogs for UN/EDIFACT X12 document data entry (Invoice, Shipping Notice, Bill of Lading, …), generated edited input streams for the Sterling Translator.
Blue Cross/ Confidential of North Carolina (Durham, NC) - Assisted internal departments with RDBMS systems that managed Workmen’s Comp and other claims systems. FoxPro, Visual Basic and Cobol products were involved.
Short term projects repairing client manufacture inventory systems.
Created ‘CryptoBuddy’, a dialog driven Windows Forms file encryption product. Visual Studio C++ routines output 64-bit blowfish encrypted ciphertext from plaintext input files. The product went to market.
Created ‘CipherDesk’, a dialog driven windows Forms file encryption product. Visual Studio C# programs output 128-bit AES encrypted ciphertext from plaintext input files. The product was not marketed.

Confidential (NJ)

Senior programmer/analysts

Responsibilities:

Software design
PL/1 and Assembler H programming (VSAM ICI IO & buffer management)
Mainframe tunning & capacity planning
Staff consulting
Management of an 8-member system support group
Technical support at marketing and sales conferences.

Confidential ( Santa Clara, CA)

Responsibilities:

I was moved into online development after completing 6 difficult batch programming projects and acquired CICS skills building many transaction sets.Designed standardized utilities to simplify CICS Transaction dialog development. Later a coworker enhanced the package and marketed the system as ‘QWIKCICS’.
Designed an asynchronous claims data entry transaction that drove external BDAM claim files thru CICS data entry input, edit and database update processes.
Developed an IO Utility Package. Company technicians altered Cobol batch programs to use Utility calls for serial read/write and database IO requests. Batch Cobol Read/Write verbs were replaced with Utility Get/Put requests and data source definitions (FD statements) were removed. The Utility Package eliminated most synchronous IO waits from jobs and shortened the major nightly batch job stream run time from 7 hours to less than 2 hours. The efficiency was critical for large carriers where the daily claims workload was ten times the small carrier claims workload.
Manage a CICS development staff of 4 for 3 years.
Several OSI employees had impressive backgrounds; working with them was excellent growth experience.

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Technical Support Resume

Austin, TX

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