SUMMARY:

• Over five years of client facing consulting experience on SalesForce.com projects, implementation at client sites such as Target, Experian, Paramount Pictures, Confidential, Walgreens, Boeing & Hill - Rom & Syngenta.
• Over 6 years of experience managing offshore and local developers along with technical support specialists to support the global CRM system.
• Over ten years of experience working with E-Commerce sites. Work includes developing E-Commerce functionality, affiliate management solution, promoting websites organically & digital marketing with search engines, content development, viral marketing, link building and social networking. Sites include
• To obtain a solutions architect consulting position with hands on role in managing delivery for enterprise level implementations. Prefer to work on implementing SalesForce.com projects along with e-commerce and digital marketing.
• APEX, Visual Force, ANT, Change Sets, Apex Triggers, Eclipse Force IDE, Force Explorer, Sesame Relational Junction, Jitterbit, Force Data Loader UI & Command Line Interface, Integration with Salesforce.com using SOAP & RESTFUL API’s.

TECHNICAL SKILLS:

Customer Relationship Management (CRM Clarify Amdocs): Clear Support, Clear Quality & Clear Logistics, ClearAPI, Integration Gateway, Clear Basic, UI Editor, Dataex, thick & thin clients, Clarify 75 Smart Client, RuleManager, Notifier and Dovetail’s SDK development using ASP .NET and C#

Operating Systems: Windows 2003 Server, Windows XP, Windows CE & Unix (HP & Solaris)

Software Development Approaches & Methodologies: Waterfall, Spiral, RAD, Object Oriented Design, Agile Unified Process, SCRUM

Programming Languages: Visual Basic .NET (VB .NET), ASP .NET, C# (C-Sharp), Visual Basic 6, Vbscript, C, C++

Databases & Tools: SQL Server, Oracle, Analysis Server, SQL Profiler, SQL Server Reporting Services (SSRS, SSAS, SSIS), Transact SQL, OLAP, DTS, MDX, Lawson BPW, Oracle, Stored Procedures and Triggers

Internet & B2B: IIS, iPlanet, Weblogic, MTS, ASP (VBScript), AJAX, Visual Studio .NET, COM, COM+, XML, XSL, Web Services(SOAP), HTML, FrontPage, Javascript, Jquery, BizTalk, .Net framework (1.0, 1.1, 2.0, 3.0, 3.5, 4.0) and Commerce Server

Source Control: Visual Source Safe, Git-Hub, Subversion and Microsoft Foundation Server (TFS)

Unix Scripting: Kshell, Cshell, Awk & Sed

PROFESSIONAL EXPERIENCE:

Confidential

President

Responsibilities:

• Managing Technical & Business aspects of E-Commerce websites www.cricketequipmentusa.com, www.bestsoccerbuys.com, www.fieldhockeysticksusa.com
• On technical side guided and helped developers with integrations, front end and data cleaning efforts to upgrade and maintain websites.
• Currently working with team to integrate E-Commerce sites with SalesForce.
• All websites are built on ASP.Net platform with SQL Server on the back end.

Tools: & Technologies:SQl Server DBAmp, Analysis Services, Reporting Services, Visual Force, Apex, Data Loader, Jitterbit, Security model.

Confidential

Senior IT Transformation Manager

Responsibilities:

• Worked on Org Merge Project in developing SOW and analysis of two orgs metadata, configuration, storage & integrations. Conducted meetings with stake holders to simplify the sales processes.
• Conducted workshops with client’s business & IT resources
• Documented org assessment details and presented with multiple options to merge Salesforce Orgs.
• Planned version & release management strategies for controlling the codebase & environments.

Tools: & Technologies:Visual Force, Apex, Triggers, ANT, Web Services (SOAP & REST), Change Sets, Planning and Execution of multiple phases of projects from development to production.

Confidential

Managing Technical Consultant SFDC Practice

Responsibilities:

• Worked on a Fujitsu client sites with client facing role on Sales Cloud implementation. Played key role during gathering requirement exercises and managing scope to keep implementation clean without having to introduce unnecessary custom development by following best practices.
• Convince client to show simpler ways to accomplish business tasks & requirements during workshops
• Worked with cross functional teams for integrations. Communicated daily with off-shore and onshore development leads to ensure targeted tasks were completed and identified dependencies and road blocks early to clients.
• Worked with project manager in estimating the development effort required after signing off on the business requirements.
• Planned version & release management strategies for controlling the codebase & environments.
• Reviewing the defects with QA & development teams and addressing the issues before releasing the application code to client for user acceptance testing.
• Worked with client stakeholders & partners of the project to keep project running smoothly.
• Interviewing and hiring of technical resources required for delivery of projects.

Tools: & Technologies:Visual Force, Apex, Triggers, ANT, Web Services (SOAP & REST), Change Sets, Planning and Execution of multiple phases of projects from development to production

Confidential, Atlanta, GA

Solutions Architect SFDC Technical Architect - Permanent

Responsibilities:

• Worked on a Target Project as technical architect to migrate 70 million customers from legacy systems into Target SFDC orgs. Presented multiple options to migrate data using safe and secure strategies to Target technical architects. Executed the preferred approach to load the data into Target SFDC production org.
• Implemented B2B AppExchange package to allow Experian business customers to check information related to credit and provide capabilities to send alerts based on credit file updates.
• Worked on a Paramount Pictures project to create budgeting and allocation of budget to different advertising media platforms for release of upcoming movies.
• Worked with offshore resources to drive developers to reach milestones set in project planning.
• Worked with client stakeholders of the project to keep project running smoothly and onboarding required resources at the right time to deliver the project.
• Interviewing and hiring of technical resources required for delivery of projects.

Tools: & Technologies:Visual Force, SFDC Configuration, Apex, XSLT transformations to render credit reports, ANT, Change Sets, Planning and Execution of multiple phases of projects from development to production

Confidential, Atlanta, GA

Architect Data Migration & Integrations - Permanent

Responsibilities:

• Created strategy and plan to execute data migration & integration requirements for planned releases.
• Identified areas of improvement and introduction of new technology to enhance current processes & to minimize execution errors. Presentations and documentation provided to stakeholders of the projects and development teams.
• Conducted daily stand up calls to ensure the delivery timeframe for projects is not compromised. Escalated roadblocks and interdependent issues to the appropriate group.
• Worked on Major SFDC GE Split project as a member of the core team to create three different SFDC orgs (Oil & Gas, Power & Water and Energy Management). Work included the migration of a single SFDC org into three instances. Created plan and proof of concept to execute the plan using relational junction software by Sesame.
• Coordinated with vendors of different data migration tools like DBAMP & Relational Junction and documented the advantages and disadvantages of one approach over other.
• During the GE Split project, conducted and created documentation for knowledge transfer for other peer architects designated to take over the role in their respective business.
• Executed the GE Split project over four days nonstop to ensure implementation was a success. The project was a success and was recognized by GE for all efforts.
• After the GE Split, created a data warehouse for all SFDC orgs (Dev, QA & Prod) to replicate data from SFDC to oracle instances for the purpose of disaster recovery. The oracle database copies all SFDC objects from SalesForce.com to oracle and keeps it in sync via scheduled jobs. This also provides needed information to businesses without having to directly query the SalesForce.com database.
• As a part of Energy Management team worked on simplification project, created requirements to trim out the database & code base by removing unwanted data, apex code, approval processes, record types, reporting dashboards, installed packages, validation rules. The goal was to clean out the Energy Management org from inherited components for (Oil & Gas and Power & Water) orgs.
• Created a plan to replicate Power Electronics environment for disaster recovery using relational junction software.

Tools: & Technologies:GE Agile PMO, SOQL, Sesame Relational Junction, Force.com Explorer, Data Loader, SQL SERVER 2008 R2, Oracle SQL Developer, Jitterbit, APEX & VF

Confidential, Buckhead, GA

Senior SalesForce Technical Consultant - Permanent

Responsibilities:

• Analyzed and defined the business requirements to integrate Commercial & Residential Energy Efficiency portfolio for ConEdison into SalesForce.com platform. Consolidated Edison Company of New York (Con Edison), is a regulated utility company which provides electric service in New York City (except for a small area of Queens), and most of Westchester County.
• Created the User interface to allow implementation contractors to upload enrollment applications to SalesForce.com
• Created interfaces to upload customer related data to Salesforce.com objects (tables) for historical and ongoing updates from external system to SalesForce.com.
• Worked on GTI (Global Travel International) integration with Salesforce.com, the work was mostly related to bug fixing and worked on the exit strategy to end the engagement.
• Designed and developed interfaces to load customer’s data into Salesforce.com platform.

Confidential, Atlanta, GA

Position: Senior E-Commerce .NET Architect - Permanent

Responsibilities:

• Created and populated data warehouse from Lawson M3 environment which is updated daily via automated scripts. The data warehouse is used to create reports using SSRS(SQL Server Reporting Services) running in integrated mode on Share Point 2010.
• Enhanced the checkout process of the E-Commerce site running at www.alternativeapparel.com. Existing process required consumers and wholesalers to register, before being able to purchase from the website.
• Analyzed and developed a solution for guest checkout for the website. Integrated the modified process with the backend ERP system to ensure flow of information remains smooth from website to ERP system.
• Created solution to render dynamic metatags for web pages served on the website. The metatags can be controlled for each webpage based from a user interface by an administrator.
• Modified user registration scripts for better user experience using AJAX technology.
• Integrated company’s email newsletter management application with SILVERPOP to automate opt-in user sign up by calling Silverpop’s API’s using SQL Server Integration Services.

Tools: & Technologies:C# .NET, AJAX, VB .NET, ASP .NET, ADO .NET, SQL SERVER 2005, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), Share Point 2010, Lawson BPW

Confidential, Atlanta, GA

.NET CRM Applications Architect - Contract

Responsibilities:

• Employed to stabilize the existing Global call center application used to service the health care related equipment in hospitals throughout North America and Europe.
• Worked on upgrade from Clarify 12.5 to Clarify 75 environment. Ensuring the interfaces to existing systems and overall environment works after the schema upgrade to Clarify 75 environment.
• Created functional and technical designs for new paging application which will be used to page field service engineers in North America using SMS gateway.
• Developed interfaces from Clarify CRM to scheduling application (CLICK) for locating and assigning field service engineers to service calls based on the demographic location, skills and availability of the engineers. The application (interface) was developed using web services in ASP .NET, VB .NET, C# and SQL 2005 stored procedures.
• Created web services which acted as a web interface for calling applications to create trouble tickets, log notes against existing tickets, lookup contracts and parts information in the Clarify CRM application. The web services were developed using stored procedures, VB .NET and ASP .NET.
• Developed windows services to monitor existing applications in case of failure and send notifications to the support staff. The application was developed using VB .NET.
• Created queuing solutions for online interfaces to ensure that the flow of information from Clarify CRM to SAP systems does not get out of sync in case of SAP system is unavailable or down for maintenance. The solution detects if ERP system is down and queues the messages until the SAP system becomes available and play the failed messages back to the system. The solution was implemented by making modifications to the existing programs and by creating a scheduled job (VBSCRIPT) to process exceptions file at desired time interval.
• Identified performance and process related issues which are causing a slow response to the customer sites by analyzing T-SQL queries and by monitoring the activities via SQL Profiler.
• Applied fixes to the existing application as identified bug fixes and communicate with SAP and other disperse systems to ensure that the information in Clarify application remains up to date.
• Managed a team of off shore developers and technical support specialists to support the Philips global CRM application.
• Designed and implemented an SMS based paging solution to notify field service engineers about new service calls. Solution was designed using web services developed in ASP .net and C#.
• Provided deep support on day to day issues encountered during business and non-business hours.
• Worked on creating a sandbox environment for Clarify 75 Smart Client technology.

Tools: & Technologies:Clarify CRM Tools (Dataex, Clearbasic, User Interface Editor, Data Dictionary Editor), Web Services (SOAP & WCF), VB .NET, C#, ASP .NET, ADO .NET, VBScript, SQL Server 2005, TSQL