SUMMARY

• A certified PRINCE2 practitioner and ITIL professional
• Over 9.5+ years of IT experience with strong technical background and expertise in managing mission critical systems including Designing, Development, Support, Testing and Implementation of Customer Services, Products and Windows/Web based Applications using Microsoft .NET Technologies.
• Strong experience in Service Management using ITIL processes like Incident Management, Change Management, Problem Management, Continuous service improvement, SLA/KPI adherence and process improvement.
• Experience working in agile development environment and excellent understanding of Software Development Life Cycle (SDLC).
• Experience developing, supporting and deploying .NET Winforms and Web applications
• Strong Product and Service development/support background, with experience in defining functional and technical specifications.
• Worked in and led various projects related to Telecom, Healthcare and Anti - Virus domains.
• Extensive and expert level of experience with .NET Platform, Vb.Net, C#, MS SQL Server, Oracle, WPF basics and Webservices.
• Experience in MVP (Model View Presenter), MVVM (Model-View-ViewModel), MVC (Model View Controller) architecture, using .Net Framework, with various GOF design patterns.
• Worked in projects using various Databases like Oracle, MS SQL Server, PL-SQL and experience in database design.
• Experience with Task Delegation and Code Reviews.
• Good working knowledge on TFS, SVN, VSS and Star Team.
• Worked in Agile development environment, with active participation in scrum meetings and sprint sessions.
• Experience in estimating, project planning (specialized in development phase, testing phase & implementation phase), agile methodologies, monitoring & mentoring development team.
• Ability to transform complex business requirements into technical specifications.
• Capable of working independently as well as a part of dynamic team.
• Ability to quickly grasp business domain.
• Involved in preparing use-case, functional, technical design of the project and test case document.
• Involved in liaising with Test Lead(s) to strive for bug-free code delivery.
• Excellent experience in providing Production Support.
• Involved in Reading and Understanding Test Cases and identified the frequent functions.

TECHNICAL SKILLS

Languages: C#.Net, VB.Net, XML/XSLT, C++, VB 6.0

Microsoft Technologies: Winforms, Webservices, Microsoft .Net Framework 1.1, 2.0, 3.5,WPF Basics, WCF Basics

Frameworks: .Net, MVC, MVP, MVM

Persistence layer: NHibernate

IDEs/tools: Visual Studio 2K+

Design Modeling: UML

Web Tools: JavaScript, XSLT/ XML, HTML

Database: Oracle, MS SQL Server 2000/2005/2008 , PL-SQL

Documentation Tools: MS Office 2003/2007/2010 , Visio

Web/Application Servers: IIS 6 and above

PROFESSIONAL EXPERIENCE

Confidential - Huntingdon Valley, PA

Module Lead

Environment: Microsoft .Net 3.5, C#.net, .Net Remoting, MS SharePoint, WSS

Responsibilities:

• Convert client requirements into technical requirement specifications
• Develop design documentation as per the requirement specifications.
• Conduct peer design reviews Coding, Task Delegation and Deliverable planning:
• Create work breakdown structures based on design documentation
• Perform code reviews, for code projects in C# .Net 3.5, WPF, WCF and ADO
• Assign work packages and follow-ups
• Align and meet targets for deliverables
• Liaise with testing teams to achieve bug free code delivery

Confidential - Chelmsford, MA

Senior Software Developer

Environment: Microsoft .Net CF 2.0, C#.net, Windows CE 5.0

Responsibilities:

• Convert ideas into GUI representation
• Design and Develop custom controls to be re-used throughout the product.
• Conduct peer design reviews Agile Development, Coding, Task Delegation and Deliverable planning:
• Create sprint plans for Agile development
• Nominate and follow-up with SRCUM master
• Create work breakdown structures based on design documentation
• Perform code reviews
• Assign work packages and follow-ups
• Align and meet targets for product TTM
• Liaise with testing teams to achieve bug free code delivery

Confidential

Deputy Manager

Environment: Microsoft .Net 1.1, 2.0, 3.5, BizTalk Server 2002, TIBCO, TUXEDO, Clarify CRM

Responsibilities:

• Daily monitoring of Open, Pending & Closed incidents.
• Ensure resolution of all incidents escalated by First Level within SLA timeframes.
• Co-ordinate with Incident Manager to ensure speedy resolution of major incidents.
• Ensure creation of problem investigations for all major incidents and repetitive minor incidents.
• Liaise with Problem Manager to ensure no repeat of issues & implement agreed measures as a result of RCA.
• Ensure all online changes are reviewed and approvals/recommendations are provided to implementers.
• Attend weekly Change Advisory Board Meetings to review the changes for the coming week.
• Liaise with Service Introduction team to manage introduction & acceptance of new services into support.
• Define operational requirements for projects and ensure adherence through life of project and on release.
• Capacity Management, Performance and Contiguous Improvement
• Work with Capacity team to ensure that current infrastructure is sufficient to meet application demands.
• Monthly capacity review of key systems.
• Liaise with Infrastructure team to manage introduction and acceptance of new systems into support.
• Ensure that current infrastructure is tuned for optimum system performance.
• Provide weekly service availability metrics to Performance team.
• Liaise with various technical teams to put appropriate monitoring capabilities in place for proactive systems management.
• Regular validation of system health checks.
• Automation of manual activities wherever possible.
• Daily, Weekly & Monthly Management Reports.
• Quarterly & Yearly effort & volume estimation reports.

Confidential

Technical Associate

Responsibilities:

• Convert client requirements into technical requirement specifications
• Support technical architect in the design phase.
• Seek client approvals for designs Coding, and Delivery:
• Develop robust code based on design documentation
• Perform peer reviews
• Liaise with testing team to log and resolved bugs
• Align and meet targets for deliverables