SUMMARY

• 15 years of experience in full life cycle software development using Microsoft technologies
• Over 15 years experience in Information Technology industry
• 11 years of experience using Microsoft CRM 1.2/3.0/4.0,2011,2013,2015,Salesforce.com
• 11 years of experience with integrating Microsoft CRM and Sharepoint with other third party clients and softwares like C360, Scribe, Biztalk
• Over 10 years experience with SharePoint as a subject matter expert (SME) in implementation, architecture and development
• Expertise in designing and developing web applications using ASP.NET 3.5/2.0 /1.1 and more recent versions .NET 1.0/1.1/2.0/3.0 / 3.5/ 4.0 /4.5/4.5.1 including features like ADO.NET.
• Developed applications using C#, ASP.NET, VB.NET, WPF, XAML, XML, Flash and Flex.
• Utilized methodologies such as Agile, Waterfall and Scrum along with SDLC implementations.
• Strong experience in writing stored procedures triggers and user defined functions using SQL Server 2000/2005/2008 /2012. Developed reports using SQL Reporting Services 2000/2005/2008 (SRS) and experience in optimization of stored procedures using SQL Profiler.
• Good experience in Object Oriented Methodologies (OOAD), Service Oriented Architecture (SOA)
• Exceptional ability in using tools like Visual Studio also used source controls like VSS.
• Knowledge of database design, coding & development, project communication and team management.
• Was involved in customizing and configuring Microsoft Dynamics CRM using .NET development and C#
• Designed and developed custom plugins to extend various out of the box functionalities in Microsoft Dynamics CRM
• Wrote custom workflow activities in order to achieve various business needs of the clients
• Designed and wrote automated workflows to automate various business processes of the company
• Used Javascript to configure different forms and customize various custom fields, custom entities etc. in Dynamics CRM
• Designed various custom reports like drill down reports using SQL Server Reporting Services(SSRS)
• Wrote custom aspx pages using ASP.Net and hosted them on the Microsoft Dynamics Server
• Used IFRAME and web resource controls on various Microsoft Dynamics CRM forms
• Worked on the SQL database, writing different queries, stored procedures etc.
• Worked on various security features of Microsoft Dynamics CRM and extended the out of the box security of the platform through custom fields, enhanced roles, advanced security permissions etc.
• Worked on improving the performance of the product by using Load Balancers, various other toolkits, debuggers and troubleshooting methods
• Integrated Microsoft Dynamics CRM with other systems such as Sharepoint, Microsoft Dynamics Great Plains (GP), Microsoft Dynamics Navision (NAV), Microsoft Dynamics Axapta (AX) etc.
• Was involved in lots of third party integration with Microsoft Dynamics CRM such as a Computer Telephony Integration(CTI) with Genesys using their GPlus Adapter
• Used Scribe primarily for various different data migration aspects with Microsoft Dynamics CRM
• Worked directly with the end users and provided ongoing support of the product by fixing different bugs and defects in the system
• Worked directly with primary stakeholders, product owners, business users etc. and wrote a requirement document based on business requirements and then provided the team with the design document followed by a technical document as well

TECHNICAL SKILLS

Languages: C#, VB.Net, ADO.Net, SQL, TSQL, XML, ADO, UML, XAML, HTML

Scripting Technologies: Java Script, VB Script

Web / Windows Technologies: ASP.NET 3.5/2.0/1.1, .Net 3.5/3.0/2.0/1.1 , Web Services, WPFWCF, WWF, SOAP, SharePoint, IIS 5.0/6.0, .NET RemotingAJAX 1.0

Databases: MS SQL Server 2000/2005/2008 , Oracle 8, PL/SQL, Salesforce.com

Operating System: Windows XP/2000/9x,Vista, Linix, Unix, Mac

Reporting Tools: SQL Reporting Services 2000/2005, Crystal Reports 9.0

Development Tools: Visual Studio.NET 2008/2005/2003 , Query Analyzer, SQL Profiler, WinCVS, iSQL Plus, Flex, Flash

ERP / CRM Applications: MS CRM 1.2/3.0/4.0, SAP.Net Connector,SAP CRM

Designing Tools: MS Visio 10

Other Tools: Scribe,Biztalk,Windows Active Directory,Winforms,Filemaker

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Senior Microsoft Dynamics CRM Solutions Architect

Responsibilities:

• Was the Senior Microsoft Dynamics CRM Architect for all Microsoft CRM projects in the organization
• Worked on Microsoft Dynamics CRM 2015 application and was involved in both designing the architecture of their CRM systems as well as development of the platform
• Worked as a Microsoft Office 365 Administrator for all Microsoft Dynamics CRM environments in the system
• Helped team evaluate lead integration and lead accumulation from ELMS to Microsoft Dynamics CRM
• Provided team with multiple reports each week like Weekly Sales Pipeline, Won and Loss Opportunities, Opportunity Product etc.
• Created custom dashboards, graphs, charts etc. for different sales team on a regular basis
• Created and modified different custom views, entity views, quick views etc. for various sales team in the organization
• Was involved in lots of various entity customizations to streamline various business processes for the company
• Installed and configured MS Dynamics CRM Client for Outlook for different users in the organization
• Provided round the clock support to various sales reps and different sales managers that were using Microsoft Dynamics CRM across all instances
• Was involved in lots of hands on plug in development across the Microsoft CRM platform
• Wrote various SQL queries to extract different data across all environments
• Worked on various data extract requirements to move bulk data from Microsoft Dynamics CRM to Salesforce.com
• Wrote different bulk jobs, system jobs etc. and ensured they ran on a regular basis
• Wrote custom workflow activities to achieve various sales requirements for the platform
• Wrote system workflows and dialogs in CRM to streamline different sales processes in the organization
• Worked on customizing Microsoft Dynamics CRM securities, hierarchies, roles, profiles etc. for the company
• Wrote different Javascripts to satisfy different field customizations along the Microsoft CRM platform
• Wrote different stored procedures in SQL Server 2012 to enhance different existing Microsoft CRM buttons like Advanced Find to achieve more functionalities
• Used different webservices like CrmService for Microsoft Dynamics CRM SDK
• Provided training for Microsoft CRM 2015 to different business users and sales reps of the organization and wrote user training manuals for the same
• Maintained all the different Microsoft Dynamics CRM environments in the system on a weekly basis
• Did various performance tuning and performance enhancements on a regular basis
• Used LINQ especially to retrieve data from Microsoft Dynamics CRM
• Used fetchxml to extract data and compile them into various reports to achieve different business requirements for the sales teams in the organization
• Wrote code using C# and Server Connection helper class and methods with Microsoft Dynamics CRM Webservices
• Installed Microsoft Dynamics CRM 2015 with the Outlook Client for multiple users and helped them get started with their CRM related jobs in the system
• Worked on modifying the account, contacts, opportunities entities in the system and updated these according to changing business requirements
• Modified and updated the various CRM activities, like phone calls, emails, tasks etc. on a regular basis
• Did a data cleanup of various CRM entities, fields, reports etc. on a daily basis
• Updated the System org, System restore and system refresh on a biweekly basis
• Applied new updates and upgrades in the system on a regular basis In conjunction with Microsoft Services
• Worked with Microsoft Services regularly both through emails and phone calls to provide support
• Was successful in fixing various different issues, system bugs, instance errors etc. in a regular basis
• Provided work around approach and was able to complete different tasks for different sales reps and users
• Was able to provide alternate solution to correct different sales approaches and various sales processes to capture data in the multiple Microsoft Dynamics CRM environments

Confidential, Columbus, OH

Senior Microsoft Dynamics CRM Solutions Architect

Responsibilities:

• Was the Senior Microsoft Dynamics CRM Architect for all Microsoft CRM projects in the organization
• Worked on Microsoft Dynamics CRM Mobile Applications and was involved in development of the application in IPhone,(ioS), IPad, Android and Windows Phone
• Was involved in lots of various entity customizations to streamline various business processes for the state
• Worked on integration with other systems using Oracle, Siebel and SAP
• Installed and configured MS Dynamics CRM Client for Outlook for all the power users
• Wrote different email workflows using the Microsoft Dynamics CRM client for Outlook
• Developed and did Sharepoint Integration with Microsoft CRM to achieve specific client requirements
• Integrated Microsoft Dynamics CRM with Microsoft Dynamics Great Plains(GP)
• Was involved in lots of hands on plug in development across the Microsoft CRM platform
• Did various UI customizations to satisfy different business requirements of the organization
• Build and customized lots of different workflows to automate various business processes
• Was actively involved in regular automated deployments and also did lots of hands on development to make deployments of new customizations easier and faster
• Installed Microsoft CRM 2013 for the client and was involved in customizations deployment into the new CRM
• Provided training for Microsoft CRM 2013 to the power users of the organization and wrote user training manuals for the same
• Was responsible for Microsoft CRM 2013 migration and worked directly with the database development team for data migration requirements of the client
• Started using Microsoft CRM 2015 and designed a document regarding migrating to Microsoft CRM 2015 from Microsoft CRM 2013
• Designed an user manual regarding the new changes in Microsoft CRM 2015 in order to train users about the new Microsoft CRM
• Installed Microsoft CRM 2015 in new machines
• Wrote an Installation Manual for Microsoft CRM 2015 in order to provide easier installation processes in the future to help client’s own technical development team
• Used SQL Server 2012 to write specific queries to search the state database to get different county records
• Wrote different stored procedures in SQL Server 2012 to enhance different existing Microsoft CRM buttons like Advanced Find to achieve more functionalities
• Used SQL Server Reporting Services (SSRS) 2008 R2 to make custom reports and generate it on a weekly basis
• Did performance tuning on a regular basis and used HP Load Balancer
• Used SQL Server Integration Services (SSIS) and developed different event handlers to design various workflows
• Wrote different Javascripts to satisfy different field customizations along the Microsoft CRM platform
• Used different webservices like CrmService for Microsoft Dynamics CRM SDK
• Worked on XML files especially during editing the customization XML file with schema validation
• Used LINQ especially to retrieve data from Microsoft Dynamics CRM
• Wrote code using C# and Server Connection helper class and methods with Microsoft Dynamics CRM Webservices
• Did lot of testing like Unit Testing along the different environments of Microsoft Dynamics CRM
• Used Windows Communication Foundation (WCF) in the .Net Framework for building connected service oriented applications
• Worked in Windows Active Directory and did some troubleshooting with user groups
• Used Genesys to integrate Microsoft CRM to achieve Computer Telephony Integration

Confidential, Milwaukee, WI

Senior Microsoft Dynamics CRM Solutions Architect

Responsibilities:

• Was a senior Microsoft Dynamics CRM Architect for a few financial clients like Confidential and Confidential
• Was leading a team of Microsoft Dynamics CRM developers located outside USA and thus participated in the Onsite - Offshore Model for the client
• Installed Microsoft CRM 2011 in different machines
• Worked on Microsoft Dynamics CRM Mobile Applications and was involved in development of the application in IPhone,(ioS), IPad, Android and Windows Phone
• Worked on integration with other systems using Oracle, Siebel and SAP
• Created automated workflows to generate tasks/activities for different users to perform various under cover tasks when a new case comes in.
• Was involved in the migration from Microsoft Dynamics 4.0 to MS Dynamics CRM 2011
• Installed MS Dynamics CRM 2011 for different machines and set up new environments for the new Version
• Resolved lot of MSCRM Outlook Client issues with users, both the Offline Client and the Online Client
• Integrated Informatica with Microsoft CRM 2011 to achieve database design specifications of the client
• Worked on Remedy Ticketing System to keep track of various Microsoft CRM support tickets
• Deployed customizations, custom applications to Production Environment.
• Installed and worked on SQL Server 2008 in the development environment
• Was involved in writing lot of support documentation for Microsoft CRM to help various client’s users
• Made separate environments of Microsoft CRM, like DEV, Production, Test etc.
• Was involved in lots of hands on plug in development across the Microsoft CRM platform
• Used SQL Server Reporting Services (SSRS) 2008 R2 to make custom reports and generate it on a weekly basis
• Did Sharepoint Side of Integration with Microsoft CRM
• Integrated Microsoft Dynamics CRM with Microsoft Dynamics Great Plains(GP)
• Used ASP.NET and made webforms to integrate it with MSCRM
• Opened new tickets, logged new cases with Microsoft CRM Support group and work directly with Microsoft to resolve pending issues
• Created JavaScript code to generate dynamic CRM Forms
• Worked with CRM webservices and the webservices API and integrate it with ASP.NET
• Was involved in database design modifications and subsequent reporting requirements.
• Worked on Microsoft Project and designed the Project Plan and made sure each delivery was met according to the agreed timeline
• Used Windows Communication Foundation (WCF) in the .Net Framework for building connected service oriented applications
• Worked in Windows Active Directory and did some troubleshooting with user groups
• Wrote different stored procedures in SQL Server 2012 to enhance different existing Microsoft CRM buttons to achieve more functionalities
• Used SQL Server 2012 to write specific queries to search the company database to get specific client records
• Used Team Foundation Server (TFS) and deployed different tasks to the Microsoft CRM developers in the team
• Used both Agile and Waterfall processes for project management and tracked the various activities and tasks of the Microsoft CRM developers in the team
• Held daily Scrum meetings with the different developers in the team both over phone and in person for updates and queries of the various Microsoft CRM projects of the client
• Was involved in lot of on-site support work and solved lot of Microsoft CRM issues during one-on-one with a lot of power users of the client

Confidential, Phoenix, AZ

Senior Microsoft Dynamics CRM Technical Architect

Responsibilities:

• Was the senior Microsoft Dynamics CRM Architect for all Microsoft CRM related applications of the company
• Was involved in Admissions, enrollment management, and recruiting higher education
• Worked on Microsoft Dynamics CRM Mobile Applications and was involved in development of the application in IPhone,(ioS), IPad, Android and Windows Phone
• Worked on integration with other systems using Oracle, Siebel and SAP
• Installed Microsoft CRM 4.0 in different machines
• Later installed Microsoft CRM 2011 in different machines as well
• Thus,was involved in the migration from Microsoft Dynamics 4.0 to MS Dynamics CRM 2011
• Set up new environments for Microsoft CRM like DEV, TEST, QA, Production and had to maintain these environments on a regular basis
• Was involved in lots of various entity customizations to streamline various business processes for the company
• Installed and configured MS Dynamics CRM Client for Outlook for a lot of users
• Wrote different email workflows using the Microsoft Dynamics CRM client for Outlook
• Developed and did Sharepoint Integration with Microsoft CRM to achieve specific client requirements
• Wrote lot of technical documents involving Microsoft CRM Plugins, Workflows etc.and updated it on the Sharepoint Site
• Integrated Microsoft Dynamics CRM with Microsoft Dynamics Great Plains(GP)
• Was involved in lots of hands on plug in development across the Microsoft CRM platform
• Did various UI customizations to satisfy different business requirements of the organization
• Created automated workflows to generate tasks/activities for different users to perform various tasks in order to satisfy the business requirement of the team
• Wrote JavaScript code to generate dynamic CRM Forms.
• Used Javascript to achieve various field customizations in the Microsoft CRM entities
• Was actively involved in regular automated deployments and also did lots of hands on development to make deployments of new customizations easier and faster
• Used SQL Server 2008 to write specific queries to search the company database to get different user records
• Wrote different stored procedures in SQL Server 2008 to enhance different existing Microsoft CRM buttons like Advanced Find to achieve more functionalities
• Used SQL Server Reporting Services (SSRS) 2008 R2 to make custom reports and generate it on a weekly basis
• Did performance tuning on a regular basis and used HP Load Balancer
• Used different webservices like CrmService for Microsoft Dynamics CRM SDK
• Worked on XML files especially during editing the customization XML file with schema validation
• Used LINQ especially to retrieve data from Microsoft Dynamics CRM
• Wrote custom aspx pages to integrate with Microsoft CRM using ASP.NET
• Worked in Windows Active Directory and did some troubleshooting with user groups
• Used Genesys to integrate Microsoft CRM to achieve Computer Telephony Integration
• Did lot of testing like Unit Testing along the different environments of Microsoft Dynamics CRM
• Used Team Foundation Server (TFS) and deployed different tasks to the Microsoft CRM developers in the team
• Used Agile and later Waterfall process for project management and tracked the various activities and tasks of the Microsoft CRM developers in the team
• Participated in daily Scrum meetings with the different developers in the team both over phone and in person for updates and queries of the Microsoft CRM project
• Worked directly with the Genesys Team, Database Team, Business Analyst(BA) Team and the Testing Team to meet the target deadlines of the project

Confidential, New York, NY

Senior Microsoft Dynamics CRM Technical Architect

Responsibilities:

• Was the Senior Microsoft Dynamics CRM Architect for all Microsoft CRM on the global application f Confidential Group(a global Finance Company) and was leading a team of developers, business analyst in a large size project involving worldwide implementation of CRM in Confidential Group companies
• Developed and Build Custom CRM Solutions for different financial applications for the company like Front Office Finance, Hedge Fund, Commodity Sales, Marketing Management, Sales Management etc.
• Worked on Microsoft Dynamics CRM Mobile Applications and was involved in development of the application in IPhone,(ioS), IPad, Android and Windows Phone
• Worked on integration with other systems using Oracle, Siebel and SAP
• Supported users globally, supported users in New York, California and all offices in the country and worked with a lot of users in Hong Kong, Singapore, England, Germany, Sweden, France, Singapore and other Confidential Offices.
• Used Winforms as part of Microsoft’s .Net Framework, providing access to Microsoft Windows interface elements by wrapping the existing Windows API in managed code
• Worked on Windows Presentation Foundation(WPF) for rendering user interfaces in Windows Based Applications.
• Installed MS Dynamics CRM 2011 for different machines and set up new environments for the new version
• Involved in the migration from Microsoft Dynamics 4.0 to MS Dynamics CRM 2011
• Integrated Microsoft Dynamics CRM with Microsoft Dynamics Great Plains(GP)
• Did integration of MS Dynamics CRM and MS Dynamics Axapta(AX)
• Integrated MS Dynamics CRM and MS Dynamics Navision
• Extended and configured Dynamics CRM Mobile
• Extended and customized Dynamics CRM with Dynamics Snap
• Exported different customizations from MS Dynamics 4.0 and imported them to MS Dynamics 2011
• Updated various entities, form and other views for the new MS Dynamics CRM 2011 from Microsoft CRM 4.0
• Used Windows Communication Foundation (WCF) in the .Net Framework for building connected service oriented applications
• Resolving lot of MSCRM Outlook Client issues with users, both the Offline Client and the Online Client
• Did lot of installing/uninstalling and configuring user’s crm, by remote accessing their desktops
• Used NHibernate Framework for mapping an object oriented domain model to SQL and Sybase databases.
• Did lot of queries and work in Advanced Find
• Did lot of data cleaning, data migration and data integration
• Working on Scribe and running Scribe DTS Packages
• Installed Microsoft CRM 4.0 in different machines
• Install and configure MS Dynamics CRM Client for Outlook for some of the users.
• Customized MS CRM 4.0 on the client side to meet user needs. Created JavaScript code to generate dynamic CRM Forms. Create JScript Retrieve, RetrieveMultiple and FetchXml code using XMLHTTP to fetch/retrieve data from different entities using CRM web service. I did Mapping of the fields between two entities to pre-populate form fields.
• Created automated workflows to generate tasks/activities for different users to perform various under cover tasks when a new case comes in.
• Made separate environments of CRM, like DEV, Production, Test etc.
• Created custom entities and views, imported and exported the customizations
• Installed and worked on SQL Server 2008 in the development environment
• Deployed customizations, custom applications to Production Environment.
• Resolve application issues and answer questions raised by various users and business units regarding Microsoft CRM.
• Do development work when there is less support work
• Opened new tickets, logged new cases with Microsoft CRM Support group and work directly with Microsoft to resolve pending issues
• Provide different workarounds for various Microsoft CRM user issues and errors that users face.

Confidential, Philadelphia,PA

Senior Microsoft Dynamics CRM Technical Architect

Responsibilities:

• Leaded in Ikon’s SAT 360 Project involving Microsoft CRM 4.0 and Salesforce.com
• Installed Microsoft CRM 4.0 in different machines
• Install and configure MS Dynamics CRM Client for Outlook for some of the users.
• Customized MS CRM 4.0 on the client side to meet user needs. Created JavaScript code to generate dynamic CRM Forms. Create JScript Retrieve, RetrieveMultiple and FetchXml code using XMLHTTP to fetch/retrieve data from different entities using CRM web service. I did Mapping of the fields between two entities to pre-populate form fields.
• Created automated workflows to generate tasks/activities for different users to perform various under cover tasks when a new case comes in.
• Made separate environments of CRM, like DEV, Production, Test etc.
• Created custom entities and views, imported and exported the customizations
• Integrated Microsoft Dynamics CRM with Microsoft Dynamics Great Plains(GP)
• Did integration of MS Dynamics CRM and MS Dynamics Axapta(AX)
• Integrated MS Dynamics CRM and MS Dynamics Navision
• Extended and configured Dynamics CRM Mobile
• Extended and customized Dynamics CRM with Dynamics Snap
• Installed and worked on SQL Server 2008 in the development environment
• Deployed customizations, custom applications to Production Environment.
• Worked with other developers, architects and the project manager on the SAT 360 project
• Integrated Microsoft 4.0 with Ikon’s existing softwares like Remedy
• Worked on the project plan with the project manager using Microsoft Project
• Used .Net for development integration with Microsoft CRM 4.0
• Installed Scribe and used Scribe to integrate Microsoft CRM 4.0 with Sharepoint
• Did Sharepoint Side of Integration with Microsoft CRM
• Developed Microsoft CRM as a portal for all Ikon’s customer accounts and various data
• Developed and customized Microsoft CRM, so it was a central repository of all existing Ikon’s Systems
• Used Biztalk 2009 to do more complex integrations with Microsoft CRM
• Wrote Stored Procedures, functions, views to perform several database level operations
• Worked on integration with other systems using Siebel and SAP
• Pulled Data out of old databases that was in Oracle
• Worked on Windows Active Directory
• Did various Microsoft CRM customization on entities, views etc.
• Used Javascript to do more complex customizations
• Involved in database design modifications and subsequent reporting requirements.
• Gathered requirements from the project manager and delivered reports on a timely manner

Confidential, Portland, OR

Senior Microsoft CRM Lead Developer

Responsibilities:

• Leading the Microsoft CRM project in Confidential, leading other senior developers and business analysts
• Used Webforms classes to built the User Interface
• Implemented SharePoint 2010 for document management, collaboration and automation of business processes using workflow
• Created and automated Sharepoint timer jobs
• Worked on custom web parts inside Sharepoint
• Develop custom reports inside Sharepoint
• Extensively used personalization, web site branding, custom web parts, content types, Infopath forms, and custom workflows using Windows Workflow Foundation.
• Worked with C360 to do MSCRM enhancements and track, analyzed all changes made to CRM
• Designed and developed the enhancements requested by Confidential Sales Team
• Used ASP.NET and made webforms to integrate it with MSCRM
• Do Feasibility studies on client’s business requirements for implementation
• Did coding and wrote commands in UNIX
• Develop Infopath 2007 forms and designed form templates using that
• Worked with Business Analysts to gather requirements and document Use Cases for functional specifications
• Did development of Winforms using C#
• Used ASP.NET for developing buttons and hashtables
• Integrated Microsoft Dynamics CRM with Microsoft Dynamics Great Plains(GP)
• Did integration of MS Dynamics CRM and MS Dynamics Axapta(AX)
• Integrated MS Dynamics CRM and MS Dynamics Navision
• Extended and configured Dynamics CRM Mobile
• Extended and customized Dynamics CRM with Dynamics Snap
• Worked with CRM webservices and the webservices API and integrate it with ASP.NET
• Worked on lot of Javascript and developed added functionalities for the CRM users on top of the existing CRM functionalities like making picklists,buttons, hiding fields,entities etc.
• Worked with sales team and developed plugins and addons within MSCRM 4.0
• Configured and customized Microsoft CRM 4.0 to suit company’s business needs
• Used Workflow functionality and reused CRM’s existing relationship functionalities
• Provided Proof Of Concept(POC) for business requirements
• Made Project Plan documents using Microsoft Project and Microsoft Sharepoint
• Installed CRM Outlook add-on to synchronize CRM 4.0 with Outlook for end users
• Made Sales Pipeline, Sales Forecasting and Sales Tracking Reports in Microsoft CRM 4.0
• Created custom entities,custom attributes, relationships to fit sales model and methodology
• Used C# for Onload, Onchange and Onsave events
• Developed a lot of CRM functionalities and updated records in MSCRM using VB.NET
• Developed webforms that was used to key in the lead details in MSCRM
• Worked on some applications and modules using Microsoft Dynamics Great Plains
• Worked on the most recent feature called “Internet Lead Capture” which would automate any webform entries and load them into Microsoft CRM online
• Used Javascripts to write programs to customize and modify users business needs
• Customized lookup views, associated views, fields, views etc.
• Did some Microsoft CRM integration with other software using Scribe
• Worked on a new operating system using Shell Scripting and created the MyShell file to
• Actually execute and run the commands and programs that were all written by me Used Sharepoint and integrated it with Microsoft CRM 4.0 and Salesforce.com
• Worked on integration with other systems using Oracle, Siebel and SAP
• Worked in Windows Active Directory and did some troubleshooting with user groups
• Used MOSS 2007 API to get articles, documents and share it with the CRM users
• Worked and programmed Microsoft CRM in Windows Server 2003
• Used Advanced Find in CRM and wrote complex queries using SQL Server 2005
• Used Microstrategy to monitor performance measurement using dashboards and reports
• Used Minitab as the statistical package for Confidential ’s business analysis
• Successfully imported Database Spreadsheets, CRM instances using CRM Import Manager
• Generated Reports using Report Designer in SQL Server Reporting Services(SSRS)
• Worked in IIS for troubleshooting certain issues and maintain the CRM Member Accounts
• Created training materials, demo using Live Meeting, Netmeeting, provided user support
• Plan, design, and implement application database code objects, such as stored procedures and views.
• Used Statistical Analysis Software(SAS) to do data analysis needs for Confidential
• Used SAS Enterprise Guide (EG) for various Confidential ’s business analysis
• Worked on Microstrategy for reporting and analysis of various data
• Used Brio for development solutions with Confidential ’s sales team
• Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction.
• Provide database coding to support business applications using Sybase T-SQL. Perform quality assurance and testing of SQL server environment.
• Used SPSS to do various statistical analysis for Confidential
• Provide technical assistance to some of our clients and organize training materials for them in a timely manner.
• Customized MS CRM 4.0 on the client side to meet user needs. Created JavaScript code to generate dynamic CRM Forms. Create JScript Retrieve, RetrieveMultiple and FetchXml code using XMLHTTP to fetch/retrieve data from different entities using CRM web service. I did Mapping of the fields between two entities to pre-populate form fields.
• Extended MS CRM 4.0 using CRM SDK by creating Plug-ins to process entity records on pre/post create and update events. Wrote .Net code using CRM SDK to retrieve data from CRM using CRM Webservice and also retrieve picklist data for entities using Metadata web service.
• Create workflows and call custom .Net assemblies to send out instant text messages using mBlox (Third party tool) to the users out in the field. Wrote code to track incoming text message responses from mBlox and update CRM entity records.
• Created automated workflows to generate tasks/activities for different users to perform various under cover tasks when a CID case comes in.

Environment: Microsoft SharePoint Server 2010, Microsoft SharePoint Foundation 2010, Microsoft Office SharePoint Server 2007 (MOSS 2007), Windows SharePoint Services 3.0 (WSS 3.0), SharePoint Portal Server 2003 MS CRM 3.0/4.0, MS CRM 3.0/4.0 SDK, Sharepoint, .NET 1.1/2.0/3.0, C#, Visual Studio 2008, MSOffice2007,SQLServer2005/2008,SSRS,Webservices,Winforms,TSQL,Javascripts,ASP.NET,MOSS2007Scribe,Unix, Windows Active Directory

Confidential, Baltimore,MD

Microsoft CRM Senior Developer

Responsibilities:

• Customization of SharePoint site definitions
• Developed Infopath 2007 forms and designed templates
• Created and Automated Sharepoint timer jobs
• Extensively used personalization, web site branding, custom web parts, content types, Infopath forms, and custom workflows using Windows Workflow Foundation.
• As a Team Lead inspired team members to evaluate and implement strategic code and system practices
• Used C360 to enhance MSCRM features and track, analyze all changes made to CRM
• Used CRM SDK to access MSCRM data as well as insert leads into CRM
• Used Web Services to communicate between layers
• Developed and integrated the payment gateway using Authorization.NET principles
• Used C# to write the code and develop the User Interface and built UI class libraries
• Worked in Windows Active Directory and did some troubleshooting with user groups
• Worked on integration with other systems using Oracle, Siebel and SAP
• Upgraded the system and added several new ASP.NET modules for working with the messaging backbone provided by IBM Websphere MQ.
• Customized and extended MS CRM 3.0 with callouts to automate some tasks.
• Created custom .NET Web Applications to extend Microsoft CRM 3.0.
• Developed custom ASP.NET module to read, track and validate the XML requests.
• Developed custom action dlls using C# for pre and post callouts.
• Developed JavaScript queries on MS CRM Forms.
• Worked on Sitemap.config file to customize navigation links.Modified the ISV.config file to show different navigation buttons on CRM entity forms, grid view etc.
• Created custom entities and views, imported and exported the customizations
• Created staging environment for testing purposes.
• Accomplished substantial improvement in the system after performance tuning.
• Deployed customizations, custom applications to Production Environment.
• Created project plan, team profile and schedule estimate
• Developed a conceptual design with programmers for easy migration of existing databases
• Wrote Technology Strategy Assessment document to compare and contrast different options from business, technological, financial and future market stand points
• Performed system and code audit and documented Infrastructure Improvement Proposals aimed to improve reliability, scalability and robustness
• Wrote technical specifications and also helped define the testing requirement specifications
• Identify and document/diagram opportunities for streamlining processes by applying latest technologies and development practices
• Write technical impact analysis documents for new/modified functionality for web applications and database schema structure
• Worked in IIS for troubleshooting certain issues and maintain the CRM Member Accounts
• Used Statistical Analysis Software(SAS) to do data analysis needs for the company
• Used SAS Enterprise Guide (EG) for various Confidential ’s business analysis
• Worked on Microstrategy for reporting and analysis of various data
• Used Minitab as the statistical package for various business analysis for the company
• As technical lead, managed the design and development processes for transaction recovery and security projects
• Guide team members by working with them through trouble shooting issues and writing code where necessary
• Used Microstrategy to monitor performance measurement using dashboards and reports
• Employed CRM Workflow functionality to streamline business processes
• Successfully exported data from their legacy CRM system and imported to Microsoft CRM 4.0 and Salesforce.com
• Successfully upgraded from Microsoft CRM 3.0 to Microsoft CRM 4.0
• Installed CRM Outlook add-on on all end-user machines
• Functionality and Regression Testing, testing related functions, bugs and interfaces
• Did coding and wrote commands in UNIX
• Used SPSS to do various statistical analysis for the company
• Used Brio for development solutions with company’s sales team
• Configuration Management Testing, robustness, reliability, Security and Compatibility Testing
• Interoperability/Integration Testing, Globalization/Localization/User Interface
• Develop test cases, write test scripts based on requirements and design specifications
• Worked on database platforms like Access, SQL Server and Oracle
• Did testing mainly on Windows Vista, Windows XP and Windows 2003 Server
• Developed filemaker database, write custom functions, worked on ODBC, SQL and JDBC
• Worked on a new operating system using Shell Scripting and created the MyShell file to actually execute and run the commands and programs that were all written by me
• Helped customer using filemaker, doing development for clients and do database Management
• As Lead Architect, defined the high level architecture, wrote the system design guidelines, use case design guidelines and use cases.
• Conducted user interviews, gathered requirements and worked with Microsoft to create Statement of Work (SOW) for the project
• Led effort by identifying issues, proposing solutions and flowing through on tasks where necessary
• Created Task List (using Work Breakdown Structure) that formed the basis for the project plan
• Conducted use case reviews and design reviews
• Did some Microsoft CRM integration with other software using Scribe
• Created and organized a web project plan to identify/list project requirements/objectives for successful implementation
• Tasks organized and structured based on logical completion
• Estimated hours for each task
• Assigned resources to tasks allocating appropriate work time percentage for each task
• Demonstrated innovation and problem solving skills on project
• Identified and implemented transparent solution for integrating public website with third party application
• Designed and developed a database for hosting product information
• Designing of entities both system and custom
• Customization and Configuration of CRM using application
• Configuration of isv.config file, callout.config, workflow.config
• Used Crystal Reports (Version 10) to develop and deploy foreclosure reports
• Used ASP.NET in making webforms for housing department website

Environment: Microsoft Office SharePoint Server 2007 (MOSS 2007), Windows SharePoint Services 3.0 (WSS 3.0), SharePoint Portal Server 2003, MS CRM 4.0, MS CRM 4.0 SDK, Sharepoint .NET 2.0/3.0, C# and VB.Net, Scribe, Visual Studio 2008, MS Office 2007, Windows Active Directory,ASP.NET,Javascripts, SQL Server 2008, SSRS,Webservices, Filemaker, Authorization.NET

Confidential, Columbia, MD

MS CRM Application Developer

Responsibilities:

• Installed and configured SharePoint in multiple environments (development, testing, production)
• Worked on MSCRM applications for a few healthcare clients like Blue Cross Blue Shield and American Health Care
• Migrated SharePoint sites from test server to production
• Worked with a lot of healthcare clients and a lot of hospitals and was involved in customizing, developing and implementing Microsoft CRM for them
• Researched and tested workflow and other third party products for SharePoint
• Customized SharePoint for Protech including custom lists, web parts, themes and site Templates
• As a team mentor, guided a development team of five people in rolling out of Microsoft CRM 4.0 for companies new clients
• Worked in Protech’s very own software product Protech CRM-For-Members and Developed many Protech’s Member’s CRM and troubleshooted various CRM issues
• Created several custom SharePoint 2007 web parts for internal web site migration Project
• Used Crystal Reports (Version 10) to develop client database reports
• Created SharePoint support site for users to use as a knowledge base
• Created documentation and trained administrators and tech support personnel in SharePoint Used Microsoft CRM 4.0 SDK to develop workflow assemblies
• Mentored SharePoint developer/administrator on writing custom SharePoint web parts in C#
• Wrote a reusable banner control implemented on a master page
• Worked on integration with other systems using Oracle, Siebel and SAP
• Upgraded the system and added several new ASP.NET modules for working with the messaging backbone provided by IBM Websphere MQ.
• Created custom .NET Web Applications to extend Microsoft CRM 3.0.
• Developed custom ASP.NET module to read, track and validate the XML requests.
• Developed custom action dlls using C# for pre and post callouts.
• Developed JavaScript queries on MS CRM Forms
• Worked on Sitemap.config file to customize navigation links.
• Modified the ISV.config file to show different navigation buttons on CRM entity forms, grid view etc.
• Created custom entities and views, imported and exported the customizations.
• Created staging environment for testing purposes
• Accomplished substantial improvement in the system after performance tuning.
• Deployed customizations, custom applications to Production Environment.
• Successfully upgraded from Microsoft CRM 3.0 to 4.0
• Allows banner content and images to be changeable dynamically
• Write Client Reports using Microsoft SQL Server Reporting Services(2000,2005)
• Worked on Transact SQL scripts and also on Business Logic Customization
• Used development systems as Microsoft Visual Basic, Business Intelligence Studio
• Did development in C# and modified the customization in Microsoft CRM
• Did development in VB.NET to modify some customizations within Mjcrosoft CRM
• Use lot of Javascripts for Customizations within CRM

Environment:, Microsoft Office SharePoint Server 2007 (MOSS 2007), Windows SharePoint Services 3.0 (WSS 3.0), SharePoint Portal Server 2003Microsoft CRM 3.0/4.0, ASP.Net 2.0, C#, 2.0/1.1, SQL Server 2005, SQL Server 2008, Microsoft CRM 3.0, Microsoft CRM 4.0, Web Services, JavaScript, SS Reporting Services, Sharepoint 2007, VB.NET, TSQL, Crystal Reports

Confidential

Solutions Consultant

Responsibilities:

• Lead the team to implement System Security using WebLogic portal’s security infrastructure with Microsoft Active Directory and Mainframe RACF authentication
• Worked on C360 Productivity Packs and Products for Microsoft Dynamics CRM
• Used Microsoft CRM 3.0 Software Development Kit(SDK) to write server side codes, custom business logics, integration modules and workflow assemblies
• Used Workflow Editor to create customized workflow processes
• Worked closely with management to perform technical analysis and design for on-going strategic company initiatives
• Helped customers with their technical problem in their webpage or in client database
• Deployed, customized, integrated, extended Microsoft CRM to meet business needs

Confidential, Baltimore, MD

Microsoft CRM DEVELOPER

Responsibilities:

• Proficiency in H & R Block’s Tax Software
• Created migration plan for moving from SharePoint Portal Server 2001 to SharePoint Portal Server 2003
• Architected 24/7 high availability architecture for SharePoint Portal Server 2003 and SQL Server
• Maintained Client Databases in SQL Server 2005 and wrote complex queries
• Implemented and configured Microsoft SharePoint Portal 2003, Windows SharePoint Services and MS SQL Server 2000
• Used joints and tables to derive reports from client databases
• Used the Report Designer in SQL Server Reporting Services(SSRS) to make reports
• Used Microsoft Dynamics CRM 3.0 to keep track of business leads and opportunities
• Used Microsoft CRM workflow functionalities to customize companies business needs.

Confidential, Baltimore, MD

Microsoft CRM Developer

Responsibilities:

• Implemented new version of SharePoint Portal Server 2003 and Windows SharePoint Services
• Installed Microsoft Dynamics CRM 1.2 in the local machines
• Customized SharePoint site templates and menus
• Customized Microsoft CRM to better suit Confidential ’s dynamic business needs
• Used the CRM reporting tool to show client reports to the manager
• Used Advanced Find in CRM to search the client databases in CRM
• Used SQL 2005 views and stored procedures in large databases utilizing multiple joins
• Ability to review data and provide sound analysis to clients and customers

Confidential

SQL Programmer

Responsibilities:

• Used HTML/XML as part of the web development of the company
• Designed solution using Microsoft SharePoint Portal Server 2001, SharePoint Team Services and digital dashboard technology
• Implemented and configured SharePoint Portal Server and Team Services
• Used Microsoft SQL Server 2000 and wrote simple queries to manipulate the database
• Used C programming language to write some test scripts for the company
• Used Microsoft SQL Server Reporting Services 2000(SSRS) to make reports for the clients.