OBJECTIVE:

• Acquire a new position in an environment involving the use of the latest technologies of the Internet, networking, operating systems, web - based applications, servers, PCs, database analysis, design, and implementation.
• This position should be challenging, provide project leadership experience, additional opportunities for growth, and be recognized as making an important contribution to the company.

TECHNICAL SKILLS:

Leadership: Skilled in team environment, collaborative decision making, personnel conflict resolution and diverse employee interaction.

Interpersonal: Excellent public speaking skills, dynamic customer relations initiative and proactive problem solver.

Hardware: Desktops and laptops, HDD, motherboards, installation and configuration of all hardware, including various PC cards, modems, scanners, printers, routers, knowledge of switches (Cisco, HP Pro Curve, Extreme, UBNT), cabling (including crimping), HP and Dell servers, SonicWALL, Ubiquiti, VoIP

Operating Systems: Windows 2003, 2008, 2012 and R2 Server, Exchange 2007, 2010, 2013 server, IIS, SQL, Terminal Server, Hyper-V, Windows 7, 10, VMware, Citrix XenApp, IOS, Android, Microsoft Azure, AWS, Google

Software and Utilities: Active Directory Services, Microsoft Office, Adobe, Acronis, Storagecraft, Symantec Backup Exec, Airwatch MDM, Microsoft SCCM, Maas360, McAfee EPO Server, Webroot Antivirus, Malwarebytes On-prem and cloud, Office365, DirSync, Veeam, SharePoint, Mimecast, Kaseya RMM

WORK EXPERIENCE:

Confidential, Fargo, ND

I.T. Support Specialist III

Responsibilities:

• Manage Microsoft SCCM - deployment packages, boot images, PXE boot
• Manage Malwarebytes On-Prem and Cloud
• Manage McAFee EPO Server - DLP - VirusScan
• Manage Active Directory - Group Policy
• Manage Exchange Server
• Backup monitoring - StorageCraft\Acronis\Veem - Cloud Backup
• Data Redundancy via co-location monitoring and sync schedule
• ServiceNow ticketing system
• SharePoint Management and Setup
• Office365 implementation - DirSync, SkyKick, Microsoft Azure
• MimeCast Email filter setup and management
• Support of Windows Server, Windows 7-10, SQL Server

Confidential, Fargo, ND

Systems Administrator

Responsibilities:

• Installation of IaaS and NaaS
• Tech Support Liaison for business to software companies
• Support and installation of DaaS services
• Design and implementation of Office 365 and setup and configure Hosted Exchange
• Configure and install SonicWALL appliances
• Troubleshoot and implement software in Citrix environment
• Setup VMware and Hyper-V servers
• Managed Antivirus with reporting and removal - Webroot\Trend Micro\Kaspersky
• Configure and setup VoIP phones systems (Vonage, Net2Phone, Jive) - Call queues, Call Routing
• SharePoint configuration and administration
• Manage Veeam\StorageCraft\Acronis Backup software and processes - Cloud Backup
• Barracuda, MimeCast Email Security setup and management
• Windows Server Active Directory, Group Policy
• Windows 7-10

Confidential, Medora, ND

I.T. Director

Responsibilities:

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
• Manage hardware and software vendor relationships
• Keeps an updated inventory of all technology equipment in the district. Inventory should be turned in to the District office at the end of the school year.
• Maintains the current website for the school district and follows all procedural guidelines set forth by the administration and school board.
• Screens all orders for software packages to assess the compatibility of the software with current technology equipment after approval from administration has been given for purchase.
• Assists in maintaining a replacement schedule for keeping technology equipment updated with all orders to be approved by the administration.
• Assists with the planning, design and installation of future network expansions as growth demands.
• Incorporates principles of district instructional technology plan into school technology planning. Further, ensures that technology is an integral part of the school improvement plan and supports the school’s curriculum and instructional program.
• Ensures software in the school is properly licensed and maintains related records.
• Provides technical support for Power school and provides at the district level for staff on pertinent information needed to use power school effectively.
• NWEA Test Coordinator. Provides to staff on how to run test results and how to access NWEA website.
• Windows Active Directory, Group Policy
• Windows 7
• SharePoint administration

Confidential, Dickinson, ND

Computer Services Tech

Responsibilities:

• Install and configure servers, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Performs analysis and repair of computers, computer peripherals, computer network problems, and laser printers.
• Performs analysis, repair and installation of security system equipment, telecommunications equipment.
• Installs new personal computers, printers, ethernet cards, and software packages; installs upgrades of memory and hard drive systems in personal computers.
• Setup and mange backup schedule for clients
• Trains users on new systems and software packages.
• Researches new equipment and software
• Offering technical support on-site or via phone or email
• SharePoint Administration

Confidential, Bismarck, ND

I.T. Manager

Responsibilities:

• Manage information technology and computer systems
• Plan, organize, direct, control and evaluate the operations of information systems and electronicdata processing (EDP)
• Develop and implement policies and procedures for electronic data processing and computersystems operations and development
• Meet with managers to discuss system requirements, specifications, costs and timelines
• Hire and manage information systems personnel and contractors to design, develop, implement,perate and administer computer and telecommunications software, networks and information systems
• Control the computer systems budgets and expenditures
• Train staff about potential uses of existing technology
• Provide individual and support on request
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources
• Troubleshoot all technology issues
• Using data from multiple sources to provide users data and reports improve operations. Data would be presented as web pages, integration with other systems and displayed for users in operations as well as for customers.
• SharePoint administration

Confidential, Mandan, ND

Internet Sales Manager

Responsibilities:

• Established relationships with new customers
• Maintained contact with existing customers through meeting, emails and by phone.
• Advised customers regarding payment options; loans and leasing banking terms.
• Communicated with customers to analyze their needs and discuss vehicle options.
• Conducted test drives to demonstrate automotive features.
• Supported on-line customers via eSales office.
• Followed up with current and potential customers to produce leads and close sales

Confidential, Fargo, ND

Systems Administrator

Responsibilities:

• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.
• Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures.
• Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.
• Migrate client’s servers from Windows 2003 SBS to Windows 2008 Standard and Exchange 2010.
• Upgrade client’s network hardware.
• Manage over 200 clients’ networks and hardware through managed services.