Storage Server Laboratory Test Engineer Resume Fort Collins, CO - Hire IT People

SUMMARY:

Proven ability to troubleshoot and resolve a broad range of issues.
Hardware hands - on. Willing to dig in and get the job done.
Strong presentation,, and mentoring skills. De facto leader by knowledge and example.
Energetic, organized, and productive. Recognized by managers, customers, and colleagues as a dedicated, stable, and positive team performer who sets the standard of excellence in demanding environments.

TECHNICAL SKILLS:

Networking fundamentals: ISO Seven Layer Model, TCP/IP, WAN, LAN, VPN, Firewalls, VLSM, CIDRSwitched Ethernet: Cat 5 UTP, Gigabit Ethernet, Fiber, VLAN, Bridging

Routing protocols: RIP, EIGRP, OSPF, BGP

Configuration: Cisco Routers, Cisco Switches, Juniper Routers

PROFESSIONAL EXPERIENCE:

Confidential, Fort Collins, CO

Storage Server Laboratory Test Engineer

Responsibilities:

Confidential Commercial NAS and SuperDome Storage Server Lab Support Engineer for newly released operating system Quick Restore (QR) storage server recovery software. Work with WSS2008 & WSS2012 operating systems. Perform comprehensive feature and function testing. Maintain storage server firmware and hardware upgrades. Configure hardware (hands-on). Work with processors, memory modules, Smart Array controllers, MSA, Fiber Channel, SAS, and iSCSI host bus adapters (HBA). Modify boot-up configuration: BIOS settings, Smart Array controller configuration. Hands-on storage server racking and cabling of storage server test environments. Configure VLANs and trunking on Confidential ProCurve layer 2 switches. Participated in moving racked equipment from business unit labs to the data center and setting up new network configurations.

Confidential, Westminster, CO

Converged Voice/Data Backbone Engineer, Confidential Global Services

Responsibilities:

Technical Support Engineering: remote problem determination and resolution for converged data and voice media servers, media gateways and TCP/IP network-based telephony using basic Linux.

Confidential, Denver, CO

Adjunct Instructor, Computer Networking

Responsibilities:

Cisco Academy instructor. CCAI certified. CCNA Instructor.

Confidential, Boulder, CO

Network Engineer, Network Operations

Responsibilities:

Tier 2 remote network problem determination and resolution, surveillance using Tivoli Net View 6000, Cisco router and switch troubleshooting, interfacing with local exchange carriers (LECs). Routing protocols: EIGRP, RIP.
AT&T VPN technical support, helping customers authenticate through RSA SecurID ACE server.

Confidential, Broomfield, CO

Senior Technical Customer Account Manager, IP Service Management

Responsibilities:

Tier 2 remote Internet router technical support. World-class customer support for key accounts.
Network troubleshooting and router configuration on Cisco and Juniper routers on the OC192 MPLS backbone.
WAN IP troubleshooting on DS1 through OC12 circuits.
LAN/VLAN troubleshooting on 10/100Mbps Cat 5 UTP and Gigabit Ethernet fiber.
Routing Protocols: BGP, OSPF.
Received 'Just Did It' commendation for consistently delivering exceptional support. Numerous customer accolades.
Developed comprehensive internal written and oral board s in all areas of IP routing. Mentored peers in IP fault isolation as part of cross- effort; coached peers in preparation for oral board .

Confidential, Boulder, CO

Technical Support Engineer

Responsibilities:

Tier 2 remote technical support for TCP/IP, AppleTalk, and IPX/SPX for accounts including Verio, Apple, PSI and JPL.
Network design, VPN and firewall configuration, WAN troubleshooting on modem dialup, 56KDDS, fractional T1, DS1, DS3, Frame Relay, and ISDN circuits, LAN/VLAN troubleshooting on 10/100Mbps Cat 5 UTP. Routing Protocols: OSPF, RIP. Basic Linux capability.
WAN technologies and IP routing and subnetting mentoring and .
Merit increase within 90 days of hire following successful completion of self-directed in IP, IPX, and Apple Talk router technical support.
Router configuration FAQs for the company Web site, reducing customer call volume for routine issues
Numerous accolades from customers, indicating high quality customer service and support.

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Storage Server Laboratory Test Engineer Resume

Fort Collins, CO

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