SUMMARY:

• Over fifteen years of extensive software development experience with a specialization in Customer Communications Management Solutions. Numerous consulting engagements developing industry specific applications for Banking, Government, Healthcare, Insurance, and Telecommunications. Exceptional analytical, technical, and functional skills with a history of completing projects on schedule and within budget. Outstanding communication and interpersonal skills.

TECHNICAL SKILLS:

Programming: VB, VB.NET, C++, C#, COBOL, JCL, SQL, XML, ASP.NET, JAVA, J2EE, Perl, Transall

Platforms: Windows, UNIX, Linux, AS/400, OS/390, z/OS/MVS.

Enterprise Resource Planning Systems: SAP, Lawson

Database Management: Oracle 8i - 10g, MS SQL Server 2000/2005, DB2, MS Access, MS Excel

Page Description Languages: AFP, Metacode, PCL, PDF, PostScriptDocument Output for Customer Communications Management: OpenText Exstream (v5.0 - 16.x), Dialogue Live (v2.x), Oracle Documaker RP (v10.1 - 11.2), Documaker Studio (v11.x), Documerge, Metavante CSF Workshop (v2.x), Pitney Bowes DOC1 Designer/Generate (v5.x), EMC s Compuset, Adobe Experience Manager (v6.5), Adobe LiveCycle Designer(vES2-ES4), Adobe Acrobat Professional (v6-10), Quadient Inspire (v8.1), Prinova Messagepoint (v3.8), and Top Down System s Client Letter (v2.x)

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Forms Developer

Responsibilities:

• Develop new OpenText Exstream 16.1 applications.
• Design and develop complex forms using Adobe Experience Manager.
• Create Live text fields and variables for client input.
• Create Customer driver files, initialization files, files, and report files.
• Create Documents utilizing Basic, Targeting, Composition, Duplex, and Regulatory Tabs.
• Create Pages utilizing Basic, Targeting, Flow, and Languages Tabs as well as white space management.
• Create page components; text boxes, tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers, and advanced tables.
• Create output queues for PostScript, and PDF.
• Create the process for PDF pass-through documents
• Support and troubleshoot the Dialogue application and environment.
• Resolve application and technical problems in connection with the Dialogue applications.

Confidential,  Atlanta, GA

Open Text/ Exstream Developer

Responsibilities:

• Develop new OpenText Exstream 16.1 applications
• Modify various functions in the HPX application to create desired results in the output
• Modify various parts of the file to create desired results in the output
• Create the process for various PDF pass-through output
• Modify various functions in the HPX application to create desired results in the output
• Modify various parts of the file to create desired results in the output
• Create the process for various Tiff pass-through output
• Manage Documents utilizing Basic, Targeting, Composition, Duplex, and Regulatory Tabs.
• Manage Pages utilizing Basic, Targeting, Flow, and Languages Tabs as well as white space management.
• Modify and/or Create page components; text boxes, tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers, and advanced tables.
• Manage output queues for AFP and PDF.
• Support and troubleshoot the HPX application and environment.

Confidential, Columbus, GA

OpenText/ Exstream Developer

Responsibilities:

• Develop new OpenText Exstream 16.1 applications
• Modify various functions in the HPX application to create desired results in the output
• Modify various parts of the file to create desired results in the output
• Create the process for various PDF pass-through output
• Manage various driver files, initialization files, files, and report files.
• Manage Documents utilizing Basic, Targeting, Composition, Duplex, and Regulatory Tabs.
• Manage Pages utilizing Basic, Targeting, Flow, and Languages Tabs as well as white space management.
• Modify and/or Create page components; text boxes, tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers, and advanced tables.
• Manage output queues for AFP and PDF.
• Support and troubleshoot the HPX application and environment.

Confidential, Columbus, OH

Responsibilities:

• Manage the HPX 8.0 change request project for Nationwide Insurance’s conversion from GMC Inspire to HPX that allows Nationwide Insurance to produce policies and letters more rapidly and efficiently.
• Manage the overall rebranding changes in output
• Manage the overall rate revision changes in all documents
• Manage change request to current production documents
• Modify various functions in the HPX application to create desired results in the output
• Modify various parts of the file to create desired results in the output
• Create the process for various Tiff pass-through output
• Manage various driver files, initialization files, files, and report files.
• Manage Documents utilizing Basic, Targeting, Composition, Duplex, and Regulatory Tabs.
• Manage Pages utilizing Basic, Targeting, Flow, and Languages Tabs as well as white space management.
• Modify and/or Create page components; text boxes, tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers, and advanced tables.
• Manage output queues for AFP and PDF.
• Support and troubleshoot the HPX application and environment.

Confidential, Atlanta, GA

Client Letter Developer

Responsibilities:

• Collaboration with business units and IT agile teams to gather requirements, estimate work, and perform configuration changes for document generation needs.
• Create health insurance letters in Client Letter Generation.
• Maintain letters using Client Letter Maintenance.
• Maintain version control in Client Letter Database Manager.
• Access, update, create, move, and delete folders in the library structure in Client Letter Database Manager.
• Access, update, and manage user based letters in Client Letter Database.
• Maintain and update Trigger Letters in Client Letter Database Manager.
• Add and maintain letter attachments in Client Letter Database Manager.
• Create and maintain variables in Client Letter Database Manager.
• Add, update, and maintain logic rules in letters created in Client Letter Maintenance.
• Verify correct variable data using Facets 4.8.
• Compare generated letters to production letters stored in RADAR.
• Access production, development, and test databases using TOAD.
• Design, document, and execute unit testing.
• Support and resolve QA and UAT testing issues found.
• Work in a fast paced shared resource environment among multiple Agile teams.
• Work in 3 week sprints in an 8-15 sized Agile team.
• Attend daily SCRUM meetings.
• Updated all activities in Rally for project documentation and performance tracking.
• Use Rally to determine resource availability and burn rate.

Confidential, Atlanta, GA

Open Text/ Exstream Developer

Responsibilities:

• Develop MessagePoint and Confidential Exstream applications for Proof of Concept for a major financial services company.
• Create static, dynamic, and structured messages.
• Create Content messages including image, text, or multipart messages.
• Create Envelope messages including targeting, timing, or priority messages.
• Create static, dynamic, and global smart text.
• Create and add targeting and targeting groups, metatags, sub variants, and variants.
• Design multiple message zones for touchpoint development.
• Create standard, structured, and flexible touchpoints
• Define and manage all zone objects; index, count, and box indicator variables, and delivery rules.
• Manage production data files, touchpoint layouts, messages, targeting, testing delivery, and reports to create messagepoint publications.
• Add Confidential Exstream and GMC Inspire composition packages to Messagepoint.
• Map the Message Content, Message Qualification, and Message Variable Connector files in Confidential Exstream.
• Create a Message Delivery Report in Confidential Exstream to be read back into the Messagepoint Decision Engine Post Processor for message content and count information.
• Leverage all connector objects in the messsagepoint folder in Confidential Exstream.
• Create page components; documents, pages, text boxes, tables, flow frames, logos, pictures, colors, headers, flow headers, and advanced tables to match Messagepoint touchpoints.
• Package Confidential Exstream applications and load pubs into Messagepoint for processing.

Confidential, Atlanta, GA

Senior Forms Developer

Responsibilities:

• Responsible for creating and/or maintaining all 200 plus tax forms.
• Design and develop complex forms using Adobe Acrobrat X Pro and Adobe LiveCycle Designer.
• Design and develop forms using Adobe Illustrator.
• Create 1D and 2D barcodes with human readable for data capture software using high speed scanners.
• Design and develop OCR into forms used for processing in an image based workflow environment.
• Create fields, buttons, and boxes from the object library.
• Create fields, buttons, and boxes customized for the custom library.
• Create custom JavaScript code to achieve expected results.

Confidential, Atlanta, GA

Open Text/ Exstream Developer

Responsibilities:

• Develop new Confidential Exstream 7.0 applications.
• Create Customer driver files, initialization files, files, and report files.
• Create Documents utilizing Basic, Targeting, Composition, Duplex, and Regulatory Tabs.
• Create Pages utilizing Basic, Targeting, Flow, and Languages Tabs as well as white space management.
• Create page components; text boxes, tables, flow frames, logos, pictures, shapes, colors, relative positioning, headers, flow headers, and advanced tables.
• Create output queues for PostScript, and PDF.
• Create the process for PDF pass-through output.
• Support and troubleshoot the Dialogue application and environment.
• Resolve application and technical problems in connection with the Dialogue applications.

Confidential, Charlotte, NC

Responsibilities:

• Responsible for the conversion of existing Electronic Composition Technologies (Documerge, DOC1, Compuset & CSF) to Exstream Dialogue.
• Analyze objects, strands, applications, and output for the purpose of migrating usable objects to Exstream Dialogue.
• Develop new Exstream Dialogue applications.
• Create Customer driver files, initialization files, files, report files, sort index file, Post-sortInitialization file, Post-sort report file, Auxiliary layout file, and Content output file.
• Create variables for data mapping using Cobol CopyBooks and XML
• Create Documents utilizing Basic, Targeting, Composition, Duplex, and Regulatory Tabs.
• Create Pages utilizing Basic, Targeting, Flow, and Languages Tabs as well as white space managementtechniques.
• Create page components; text boxes, tables, flow frames, logos, pictures, shapes, colors, relativepositioning, headers, flow headers, and advanced tables.
• Support and troubleshoot the Unix Dialogue application and environment.
• Serve as SME in all aspects of systems application software technology.
• Resolve application and technical problems of the highest complexity in Dialogue applications.

Confidential, Atlanta, Georgia

Open Text/ Exstream Software Consultant

Responsibilities:

• Install Dialogue Design Manager, Dialogue Designer, and Dev/Prod engine.
• Setup development and production environments for z/OS/MVS using JCL, VSAM and -DD statements in the control files.
• Setup development and production environments for Windows, UNIX, Linux, AS/400 using scripts and control files.
• Setup ODBC connections for Oracle, SQL, DB2, and Microsoft Access Databases for Dialogue’s design and tracking purposes.
• Manage Operating systems, Interactive, Design, Document creation, Advanced workflow, Integratedmarketing, High-Volume production, Advanced data access, Connectors, pDrivers, and eDrivers modules.
• Create folders and applications for common and shared resources.
• Create Customer driver files, initialization files, files, report files, sort index file, Post-sort
• Initialization file, Post-sort report file, Auxiliary layout file, and Content output file.
• Create variables for data mapping and page creation purposes.
• Create Documents utilizing Basic, Targeting, Composition, Duplex, and Regulatory Tabs.
• Create Pages utilizing Basic, Targeting, Flow, and Languages Tabs as well as white space management techniques.
• Create page components; text boxes, tables, flow frames, logos, pictures, shapes, colors, relativepositioning, headers, flow headers, and advanced tables.
• Create working tag sets, fonts, language handling, and page size/template handling.
• Create OMR, GBR OMR, 3 of 9, 2 of 5, POSTNET, 2D DataMatrix, Code 128, Modified Plessey, UPC, PDF 417, QR, and Four State Barcodes using Basic and Contents Tabs to populate each.
• Setup components to perform OCR, ICR, OMR and other advanced document imaging features to process scanned documents containing text, handwriting, and other images.
• Setup and manage Output Sorting and Bundling (Two Step Process) and workflow approval process.
• Create output queues for AFP, PCL, Metacode, PostScript, and PDF.
• Design and develop utility bills and notices applications for the City of Dallas using Dialogue 6.1 thatallows the City of Dallas to produce a newly formatted utility bill for printing and PDFs.
• Design and develop insurance letter and policy applications for Allstate using Dialogue 6.1. This effort is a conversion project from DOC1 to Dialogue that allows Allstate to produce policies and letters more rapidly and efficiently.
• Provide onsite consulting for TIAA-CREF in their design and development process of Dialogueapplications in a Documerge to Dialogue conversion.
• Provide onsite consulting for AIG, Beazley Insurance, and Liberty Mutual in their design and development process of Dialogue applications.

Confidential, Atlanta, Georgia

Business Analyst

Responsibilities:

• Rose for various investment management and financial services customers.
• Create traceability matrixes from visionary statements through test cases.
• Elicit business and technical requirements from the user communities and project stakeholders.
• Perform data mapping and forms composition for multiple clients.
• Create test plans, cases, and User Acceptance Test (UAT) scenarios.
• Execute and document test results.