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Field Service Representative Resume

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Middletown, NJ

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SUMMARY:

  • Dynamic and results driven Network Engineer and military veteran, with diverse experience ranging from the defense market to the telecom market, brings an excess of 20 years of leadership, creativity and technical experience to any organization.

TECHNICAL SKILLS:

Technology and Tools: MS Windows UNIX Nortel DMS Nortel Meridian PBX Lucent & Excel Soft Switch Tekelec Eagle STP Avaya Partner PBX AltiGen Octel Voicemail System CISCO Switches & Routers,PIX, ECI T: DAX Tellabs Titan 5500 Digital Cross Connect DAX T1, T3, OC12 - 192 PC fabrication C++ MS Office, FrontPage, Publisher Adobe Acrobat PLC s

PROFESSIONAL EXPERIENCE:

Confidential, Middletown, NJ

Field Service Representative

Responsibilities:

  • Perform regular maintenance and upgrades
  • Provide daily provisioning and programming of the Nortel and Cisco switches and routers
  • Coordinate personnel moves within Confidential &T’s R & D campuses Confidential Middletown and Piscataway
  • Responsible for documentation/database of all Moves, Adds, Changes (MACS) performed

Confidential, Newark, NJ

Site Manager- Newark Liberty International Airport

Responsibilities:

  • Managed the installation and maintenance of the IP(CISCO) public parking and revenue control systems for the entire Newark Liberty International Airport

Confidential, Newark, NJ

Site Supervisor / Switch Manager

Responsibilities:

  • Managed and maintained daily operations of 2 switched facilities of TDM and VOIP(Nortel & Cisco) with 100,000 ports; with respective support equipment(CSU,DSU,MUX,DAX)
  • Trained and led 20-member teams
  • Developed procedures to ensure Sarbanes-Oxley compliance
  • Achieved 4 consecutive successful annual SOX audits
  • Reduced technician overtime 14% by streamlining work processes.
  • Wired, cabled, turned up, tested and troubleshot high speed circuitry
  • Responsible for the operation and maintenance of the Nortel DMS 500,Nortel Meridian, Avaya PBX’s(Octel Voicemail), Avaya Contact Center & Cisco 6500 series Switches and 7200 series Routers Confidential both sites
  • Team Leader for all after hour alarms and the troubleshooting and resolution
  • Developed and implemented corporate technician practices and procedures currently in use
  • Decreased customer complaints 30% through the discovery of a technical manual wiring chart error; guided corporate wide project to correct error

Confidential, Avenel, NJ

Project Manager-Production Planner / Buyer

Responsibilities:

  • Scheduled production and material acquisition for nuclear submarine/surface ship electronic equipment; fielded technical and engineering issues related to production and procurement
  • Spearheaded 6 consecutive quarters of 100% or better production schedule
  • Saved $250,000; provided de-commissioned switches to satisfy spare circuit card switch needs
  • Trained new and junior technicians
  • Earned a of Commendation for Outstanding and 2 Community Service s

Confidential, Woodbridge, NJ

Technical Supervisor

Responsibilities:

  • Supervised and coordinated the planning, installation, operation and maintenance of wireless digital communication and data packet networks.
  • Trained and led a 35-person team.

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