SUMMARY:

• Worked on a $50 million - dollar deployment of MS Dynamics Financial (GP) & Procurement Module for the two respective departments for a regular user base of fifty (50) people. This project was deployed within six (6) months, on time and within budget.
• Office 365 Email Complete setup and different company’s domain migration.
• G Suite Email complete setup and different company’s domain migration.
• Rackspace Email complete setup and different company’s domain migration.
• Intermedia Email complete setup and different company’s domain migration.
• Ring Central phone setup deployment.
• AWS cloud server setup (EC2), implementation and users setup.
• AWS Cloud storage backup S3 implementation and migration.
• Servers and users Migrations on AWS with Active directory and data.
• Never Failed cloud server setup, implementation and users setup.
• Backup solutions implementation for different companies.
• Network infrastructure implementation with network and cyber security for both wired and wireless for different clients.
• Complete wireless infrastructure implementation for different companies.
• Implementation of systems for companies according to HIPAA and HI Trust Compliance.
• Was involved in the upgrade to Windows 10/Office 365 for a span of 8500 employees. This was a rapid deployment that was completed within five (5) months, under budget and far before the delivery date.
• Opened fifty-one (51) bank branches; including ATM’s, and CCDMs across the nation. This was a four (4) year project. Was a part of the strategy, infrastructure design and deployment, and procurement.
• Relocated fifteen (15) bank branches to more profitable and convenient locations. Followed proper decommissioning protocols to meet regulatory requirements.
• Provided biometric devices to ensure proper handling of personal identifiable information (PII), helped people affected by the floods, to allocate funds for aid. Worked with the Provisional Disaster Management Authority (PDMA), a governing agency.
• Setup a call center, which housed more than forty (40) employees, for both inbound and outbound call handling.
• Built an employee onboarding online academy, for use of around 8500 employees for ad-hoc s and quarterly s as required by compliance.
• Setup a BCP/DRP disaster recovery sites in different regions within the regulatory boundaries, as guided by the Big4 Audit firm. Conducted regular testing of the restore.
• Managed, setup and tested several data centers within the local region.
• Setup a department that converted physical data into digital form, organized it and centralized it for records retention for a regulatory mandate. Followed information classification policies. Addressed bandwidth issues, and made sure user profiles were setup according to roles.
• Integrated with Western Union for international financial services. This was a six (6) month project. Did data integration with some customization.
• Implemented hardware that generates codes/pins for debit/credit cards. This was a two (2) month project. Worked with the Applications team for a seamless integration.
• Worked with HR department and developed the strategy and content for eliciting organizational core values in both physical and digital forms. There were in-person seminars and online s until every employee was reached for maximum employee engagement.
• Worked with the application team and deployed software and hardware, that centralized all Personally Identifiable Information (PII) captured when customers opened new Mobile-wallet accounts using biometric devices.
• Was a part of the company’s rebranding effort. Changed all domains and websites. This was six (6) month effort.
• Help Desk Management System for IT help desk,
• New Website after the rebranding
• Online Leave Management System and ID creation andexceptional request form
• Internet Banking mobile application
• Data online auto extraction
• Excellent leader with strong work ethics.

TECHNICAL SKILLS:

Operating System/Software: Microsoft Dynamics, Microsoft Windows 7, Windows 8.1 and Windows10, Office 365, G Suite, Microsoft Project, SCCM Client, Microsoft Exchange 2007/2010/2016 , Microsoft Server Family (2008, 2012 & 2016), Windows VMs Servers, Free Nas, Advanced knowledge of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint), Share Point, Connect wise, IT Glue, Cisco Manager, Unity Administration, AWS & Never failed cloud servers, JIRA.

Hardware: All Dell Servers, All HP Servers, All NAS devices, All Storage Arrays, All type of desktops/laptops, All Kind of network equipment including wired and wireless.

PROFESSIONAL EXPERIENCE:

IT Infrastructure / Technical Project Manager

Confidential, Hollywood, CA

Responsibilities:

• Manage IT projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
• Develop comprehensive IT project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
• Monitor IT project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
• Using time management tools to manage time.
• Analyze economics of IT project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
• Review proposed modifications on IT project plans, including meeting with interested parties to approve and implement beneficial changes.
• Oversee acquisition of resources and Hardware and software as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.
• Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.
• Ensure that all projectsare deliveredon-time, within scope and within budget
• Perform risk management tominimize ITproject risks.
• Implement and maintain Information Security/ network security/ cybersecurity according to best industry practices and setup multi-factor authentications for all credentials.
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Managed hardware and software inventory.
• Managed and reviewed all hardware and software related licensing for compliance.
• Monitor and check Change management process and make change in process that improve in organizations tasks.

IT Infrastructure and Service Delivery Executive/ Project Manager

Confidential

Responsibilities:

• Manage all IT projects form Planning Phase to execution Phase.IT Service Delivery
• Software and Hardware Maintenance, and Configuration.
• Supported network, hardware and software, including cloud applications.
• Evaluated the business requirements.
• Made decisions for product selection and vendor engagement.
• Vendor selection, and contracts review and update.
• Ensured service levels were being met.
• Vendor Risk Management
• Managed hardware and software inventory.
• Managed and reviewed all hardware and software related licensing for compliance.Infrastructure Management and Maintenance
• Setting up infrastructure sites in different local and national regions.
• Provided ongoing support and maintenance.
• Assessed incidents, strategically addressed and logged for audit tracking, and reported metrics to executive management. Captured the learnings in knowledge base.
• Aligned policies and procedures to organizational goals including; creation, governance, and regular reviews, while adhering to the change management requirements.
• Examination and evaluation of an organization's information technology infrastructure, policies and operations.
• Provided audit support by collaborating with internal and external stakeholders to meet regulatory requirements.
• Monitor IT team and systems to ensure they follow policies and practices
• Implement and maintain information Security/ network security/ cybersecurity according to best industry practice.
• Assisted in evaluation of risks across all business units.
• Created and conducted information security s across the organization to safeguard company assets.
• Was involved in security governance and monitoring.
• Executed Business Continuity Planning (BCP), and Disaster Recovery Planning (DRP), and conducted regular testing and reviews.
• Assigned specific deliverables and expectations to a team of around thirty (30) subordinates, and worked with complex, matrixed, international teams.
• Conducted quarterly performance reviews and provided ad-hoc feedback and guidance.
• Trained employees with processes and tools, and provided personal development.
• Manage riskassociated with the use, ownership, operation, involvement, influence and adoption of IT within organization.