SUMMARY:

• I am a professional with 20+ years experience in Information Systems with a background in development, maintenance and the implementation of major corporate and legacy systems as well as Project Management. I hold a Top Secret Clearance with a full background investigation by the Department of Defense.

TECHNICAL SKILLS:

Hardware: IBM 390, IBM 370, IBM PC'S & COMPATIBLES, VAX, AMDAHL 3350, AMDAHL 3380, IBM 9300, DEC - ALPHA, DEC-VAX, DELL, SUN, SOLARIS, AS/400

Operating Systems: WINDOWS NT, WINDOWS 98, WINDOWS ME, WINDOWS 2000WINDOWS XP, WINDOWS 7, MVS, VMS, UNIX, ROSCOE, MICSand ITSV

Databases: Business Objects(11 yrs), DB2(18 yrs), Oracle 8i(7 yrs)

Languages: SAS(20 yrs), COBOL(23 yrs), COBOL II(15 yrs), JCL(23 yrs)CICS(13 yrs), PL/1(7 yrs), FORTRAN(8 yrs), C(5 yrs), C++(5 yrs)ADA(5 yrs), ASSEMBLER(5 yrs), IDEAL(5 yrs), PASCAL(3 yrs), TURBO PASCAL(8 yrs), MICROFOCUS COBOL(10 yrs)REXX(7 yrs)MiscellaneousUNIFY(4 yrs), DECNET(8 yrs), NETWARE(7 yrs)INTRANET(18 yrs), VTAM(18 yrs), ETHERNET(20 yrs), INTERNET(13 yrs), NOVELWARE(10 yrs), SAMMSTEL(12 yrs), ISPF/TSO(23 yrs), NETWARE/TCPIP(18 yrs), ROSCOE(9 yrs), IMS/MVS(13 yrs)

Conversion Tools: CAP GEMINI, TOMINY, MILLENNIUM DYNAMICS, D+B CONVERSION TOOL

PROFESSIONAL EXPERIENCE:

Confidential

Senior Programmer Analyst/ Senior Systems Analyst

Responsibilities:

• 1 of 4 employees responsible for monitoring, updating and implementing all mission sensitive systems for the Army, Navy, Air Force, Marines, Coast Guard and other key government agencies.
• As a team member, designing, modifying, programming, testing, implementing and maintaining a complex business application consisting of over 50 programs with accompanying JCL. As a systems programmer, I determining how the system should be organized, what equipment demands would result, the number and kinds of records, files and documents necessary, and other procedures to be implemented.
• Upon decision to automate, as a team member, identified the specific data elements to be used, develop the programs, layouts, sequences and the inter-relationships between internal logic and external functions. This was done in a COBOL, SAS, JCL, ADA, ISPF/TSO, DB2, UNIX, Vi-editor, SAS and ADA IMS/MVS environment. I was the only SAS programmer/analyst located in the Information Systems Division at DESC.
• Created, tested, implemented and maintained over 125 programs on the mainframe. Several of the programs generated reports that I then faxed or telephoned the results to the Pentagon for high level meetings. The other programs generated a flat file that I downloaded (via FTP) to the Pentagon where they uploaded the results to their client server or mainframe system.
• Provided support and troubleshooting for all applications

Confidential

Sr. Capacity/Systems Analyst

Responsibilities:

• Conduct trend analysis and make proactive capacity planning decisions and recommendations ensuring optimal amount of hardware, software and network resources to meet service level requirements in a timely and cost effective manner
• Heavily involved with data modeling and stress testing
• Monitor the ongoing validity of assigned systems informing management of any variance that should be investigated
• Ensure the accuracy of forecasting information directly affecting current platform capacities
• Determine the incremental platform/resource requirements for new business and recommend capacity growth to management
• Provide assessment, documentation, prioritization and execution of existing and required tools, the methodologies and task plans to meet the capacity planning requirements
• Develop, maintain, recommend, document and support tools and backend utilities to monitor platform capacity
• Interface with application development, client services, systems management, engineering, vendor and technical staff in support of business requirements and service level objectives
• Problem Resolution - Proactively oversee the activities involved in quality resolution of problems related to area of responsibility
• Respond with a sense of urgency to problems escalated to employee's level
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• Place the highest priority on providing quality customer service by overseeing all activities of staff, ensuring the unique needs of customers are met
• Ensure quality resolution and thorough and accurate documentation of customer issues
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Participate in creating, administering, and continuously updating procedures for resolution of all related issues
• Project Coordination - Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s)
• Assign appropriate staff to complete project task(s)
• Update project plan as necessary
• Monitor progress of tasks ensuring all deadlines are met as scheduled
• Provide management with status reports detailing status and timelines
• Follow all steps to close project which may include conducting meetings, completing project reports, and maintaining completed project file
• Report Preparation - Generate reports as requested
• Conduct research and compile data for report preparation
• Prepare reports, identify and resolve discrepancies
• Distribute reports as requested by supervisor
• Team Interfaces - Establish and maintain a professional relationship with team members and department contacts
• Cooperate with team members to meet goals or complete tasks
• Escalate work flow and communication issues to supervisor
• Treat all internal/external customers and team members with dignity/respect
• Related Duties as Assigned - -
• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents
• Consequently, job incumbents may be asked to perform other duties as required
• Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above

Confidential

Technical Support Engineer

Responsibilities:

• I was responsible for providing technical support via telephone, fax, Internet and electronic bulletin board systems to diagnose, troubleshoot, repair and debug somewhat complex computer systems and/or software
• Provides technical support via telephone, fax, Internet and electronic bulletin board systems associated with installation and/or upgrade of database, network and application software in a client/server environment.
• Researches, analyzes, and troubleshoots to diagnose and resolve complex technical problems encountered during installation and operation process of S1’s products in various networked environments, such as relational databases, hosts, telephony, Internet and multiple network platforms.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and . Provides support to customers/users where the product is highly technical or sophisticated in nature.
• Develop and maintain effective relationships with internal and external customers.
• Communicate client status, concerns and issues to the appropriate account manager, management and support personnel or other resources on a routine basis or as given situation warrants.

Confidential

Network Administrator/Technical Support

Responsibilities:

• Install, upgrade and maintain Windows NT 4.0, Windows 98, Windows ME, Windows 2000 and Windows XP operating systems
• Building and install business class computer systems to NT 4.0, Windows 2000 and Windows XP network
• Troubleshoot and install printers to local desktop and network Maintain and upgrade servers, routers, firewalls and related peripheral equipment
• Provide specialized technical assistance in the planning and development of new projects and systems; conduct research of new technologies and implementation strategies; recommend and implement improvements
• Research and plan for new network protocols and network operating systems implementations
• Troubleshoot for server hardware problems; install hardware replacements such as memory, modems and hard drive installations
• Troubleshoot Windows NT, Windows 2000, Windows XP, Microsoft Office Professionals and other department specific applications problems as needed
• Maintain backup systems using rotation system, restore data as needed
• Provides consultation and technical assistance, including to all council staff
• Troubleshoot dial-up and other remote access problems including but not limited to DSL
• Install selected software and consult with council staff on appropriate implementation of various system software programs
• Perform wellness check on computer systems keeping them virus-free, update and upgrade network anti-virus software as needed and recommend and implement improvements
• All other duties as assigned by supervisor

Confidential

TRS Parallel Test Lead

Responsibilities:

• My team of 6 people was responsible for running all test on the new product that SunTrust is putting in place in November 2002
• I created test cases and capture data from production to run through the new process and verify the outputs with production output
• Produce timely and accurate activity status and hours spent documentation
• Take an active role in creating, extending, and modifying defined standards and in suggesting ways to make the department move effective at producing quality software and systems that are accurate to specifications, on budget and on time
• Oversee a group of programmers and support analysts and confirm that the work will be performed in a professional manner
• Create, maintained and implemented 16 cobol programs with the accompanying JCL into production in the new system
• Created the first test procedure library at SunTrust
• Programming and support was done in Cobol, JCL, ISPF/TSO, MVS,VSAM and File-Aid, Windows NT, Windows 98, Crystal Reports, Adobe Acrobat, Winzip, Rightfax and TCP/IP environment

Confidential

Senior Programmer Analyst

Responsibilities:

• Ensure 99.9% uptime on all assigned applications, ensure Technical Support on all assigned applications is available, timely, and accurate.
• Ensure all reported defects and required changes are completed in a timely manner that is both accurate and timely; ensure that all assigned work is completed on time and to specification using defined standards.
• Take an active role in creating, extending, and modifying defined standards and in suggesting ways to make the department more effective at producing quality software and systems that are accurate, to specification, on budget and on time
• Oversee a group of programmers and support analysts and confirm that the work will be performed in a professional manner
• Produce timely and accurate activity status and hours spent documentation
• Program and support the following: DEC Alpha systems using Oracle 8.0, Micro-Focus Cobol, SQL, SAS, PLSQL, C and ANSI, MICS WINDOWS NT, WINDOWS 98, Crystal Reports, Adobe Acrobat, Winzip, Rightfax, Peoplesoft tools, TCP/IP and ITSV