SUMMARY:

• Highly affective Confidential Systems Engineer with 14 years of experience with Confidential products including XenApp, and XenServer. Strong IT background includes expertise in infrastructure design, systems integration, applications and operations and systems administration. Consistent record of driving critical projects to successful completion. Experience collaborating with business leaders, identifying needs, assessing risks, planning business strategies and applying creative, cost - effective technical solutions. Leadership of Confidential team; delivering wide range of solutions for delivery of virtual applications and desktop environments.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows XP Microsoft Windows Vista Microsoft Windows 7 Microsoft Windows 2003 Server Microsoft Windows Server 2008 Microsoft Windows 2012 Microsoft Windows Server 2016 Confidential XenServer 5.x/6.x/7.x VMWare ESX

Systems & Technologies: Terminal Services Confidential XenDesktop 7.x Confidential XenApp 7.x Confidential XenApp 6.5 Confidential XenApp 5.0 Confidential Presentation Server 4.5 Confidential XenServer Confidential NetScaler Confidential EdgeSight Confidential Smart Auditor Confidential Password Manager Confidential Provisioning Server Confidential Secure Gateway Confidential Access Gateway Confidential XenDesktop Confidential Application Streaming Confidential Profile Management Confidential XenDesktop PowerShell 3.0/4.0 Microsoft System Center Operations Manager Microsoft System Center Orchestrator

Software: Microsoft Office 2003 Microsoft Office 2007 Microsoft Visio 2007 Microsoft Project 2007 EPIC Cerner Allscripts Meditech

Skills: PowerShell Scripting Technical Documentation Project Management Team management Strategic Direction Planning Vendor Relationship Planning and Operation of Virtualization Environment

PROFESSIONAL EXPERIENCE:

Confidential, Lone Tree, CO

Enterprise Support Account Manager

Responsibilities:

• Assigned to clients with TRM contracts as a dedicated support account manager.
• Assisted clients with support issues. Helped to identify problems and work with Confidential support to resolve those issues as quickly as possible.
• Used working knowledge of client’s environments to help fix known issues as well as provide proactive solutions to common problems and possible issues related to their particular Confidential environment.

Confidential, Englewood, CO

Lead Architect / Confidential Support Manager / Project Manager

Responsibilities:

• Worked with customer to identify on going issues and problems then worked with team to develop plans to remediate known issues.
• Worked with team to document and coordinate efforts around problem management.
• Developed short term and long term plans for Denver site and remote sites.
• Managed and supported CHI Confidential XenApp Environment for multiple locations across the U.S. including 30+ Confidential XenApp farms, in 7 different datacenters, with over 1500 Confidential XenApp servers.
• Managed Confidential support team of 7 U.S. based onsite engineers, and 7-10 India based offshore admins.
• Managed multiple projects, from application upgrades to Confidential upgrades.
• Developed and implemented Confidential stabilization plan to bring Confidential environment for CHI up to standards required by CHI.
• Worked with vendors to implement Proof of Concepts for various technologies, including profile management, performance optimization, storage virtualization, and monitoring.
• Worked with SCOM team to implement monitoring for Confidential environment.
• Worked with local business leadership and application owners to manage outages and make sure solutions to problems were followed through to completion.
• Provided management of Confidential Support team.

Confidential, Englewood, CO

Senior Confidential Engineer

Responsibilities:

• Managed and supported CHI Confidential XenApp Environment for multiple locations across the U.S. including 30+ Confidential XenApp farms, in 7 different datacenters, with over 1500 Confidential XenApp servers.
• Researched new technologies and determined needs of customer based on roadmaps and user requests.
• Managed multiple projects, from application upgrades to Confidential upgrades.
• Organized weekly meetings with Confidential Support Team.
• Implemented a meeting every week between Confidential Team and Applications team for project management and organization.

Confidential, San Antonio, TX

Senior Confidential Admin

Responsibilities:

• Responsible for day to day operations of the Confidential Xenapp 4.5, 5, and 6.5 farms. 250+ servers and 1000+ users world-wide
• Architectural design, deployment of Xenapp 6.5 farm and migration of apps from Xenapp 4.5 and Xenapp 5 farms to Xenapp 6.5 farm.
• Responsible for Xenapp server builds in both physical and VMware virtual environments.
• Install, test and certify internally developed applications to run in Confidential Xenapp environments.
• Coordinate operating system and application updates via System Center Configuration Manager and Orchestrator.
• Installed and deployed Microsoft System Center Operations Manager 2012 for infrastructure monitoring for entire Windows environment including Confidential farms.
• Installed and deployed Confidential Edgesight for deeper view into Confidential environment.
• Installed and deployed Microsoft System Center Orchestrator 2012 for automation of IT tasks using runbooks and scripting tools.
• Configuration and management of Active Directory for Confidential environment.
• Project planning and implementation for several large projects involving software installations and upgrades for enterprise applications.
• Managed POC for Confidential Sharefile software.
• Managed POCs for IBM Tivoli Application Dependency Discovery Manager, HP IT Performance Suite and BMC Atrium Discovery and Dependency Mapping software packages.
• Architectural design and planning for future use of Confidential technologies to improve user experience across the globe.
• Disaster Recovery and Business Continuity planning and implementation.

Confidential, San Antonio, TX

Senior Confidential Engineer / Consultant

Responsibilities:

• Responsible for Internal Operations Confidential XenApp farm. Including XenApp 5.0 farm on Windows 2008 Servers, Provisioning Server deployment, and all Confidential platinum components.
• Performed environment analysis for various clients and advised them of recommendations based on their technical requirements and requests along with potential benefits to that client.
• Performed conceptual designs for Confidential XenServer, Confidential Provisioning Server and XenApp. Also designed environments using EdgeSight, Password Manager, Confidential Access Gateway, and Application Streaming by researching current operating environment along with needed functionality.
• Performed various Confidential XenApp upgrades and migrations projects
• Designed and deployed Microsoft Active Directory environments per customer requirements. Design included Active Directory structure planning along with other components such as Windows Server Update Service (WSUS) and Group Policy configuration and deployment.
• Managed or assisted all phases of projects - scoping, design, development, testing, rollout, user support,, and documentation

Confidential, Austin, TX

Senior Confidential Administrator / Contractor

Responsibilities:

• Worked on the migration of all users (5000+) and applications (80+) from Confidential XP farm to Confidential Presentation Server 4.0 farm, using both published applications and published desktops.
• Daily maintenance and troubleshooting of Guaranty Insurance Services Confidential Server farm running 125+ Windows 2003 servers with Confidential Presentation Server 4.0 and Program Neighborhood and Neighborhood Agent 8.x, 9.x, and 10.x.
• Using Altiris and Confidential Installation Manager to build new servers.
• Troubleshooting of printing within Confidential environment using both Simplify Screwdrivers Printing and Confidential Session Printers.
• Management and Administration of Windows Server Update Service (WSUS)
• Worked closely with Business Unit Analysts to test and deploy new applications across the farm.
• Experience with Compaq/HP Blade servers.

Confidential, Plano, TX

Systems Engineer

Responsibilities:

• Daily maintenance and troubleshooting of Internal Operations Confidential Server farm made up of over 100 Confidential Metaframe 1.8 servers and running more than 20 different applications.
• Daily maintenance of Internal Operations application servers including Windows 2000 and 2003 servers.
• Large project implementing Wyse Thin-client terminals with Confidential XP and published desktops.
• Building and configuration of Confidential environment using Confidential XPe 1.0
• Responsible for installation and upgrading of in-house developed apps hosted on Confidential servers.
• Experience with Compaq/HP server hardware and Dell Blade Servers.
• Large Proof of Concept project for implementing new Confidential Presentation Server 4.0 environment to upgrade the current environment.

Confidential, Dallas, TX

Windows / Confidential Administrator / Contractor

Responsibilities:

• Contract with Confidential Health Services CDC through Confidential USA
• Responsible for the management of 200+ Windows/ Confidential servers and 5000+ users.
• Daily maintenance of Windows Active Directory domain network.
• Building and configuration of Windows NT 4.0, Windows 2000 and Windows 2003 servers.
• Member of NT 4.0 to Windows 2000 AD migration team.
• Project lead on several projects from Datacenter migrations to server build-outs, to blade server installations.
• Responsible for installation and upgrading of in-house developed apps hosted on Confidential servers.
• Responsible for migration of offsite datacenters to consolidated datacenter in Dallas.
• Building and loading HP Blade Chassis and servers and IBM Blade Centers and servers.
• Used file and print server clustering in Windows 2000 Advanced server.
• Used IIS for webpage hosting of company pages and apps. Used Network Load Balancing with IIS to load balance web servers.
• Software: Windows NT, Windows 2000 server, Windows 2003 server, Confidential Metaframe 1.8 and XP, Hyena Management software, Avocent IP KVM with DSView clients, VNC, Insight Manager, Big Brother Monitoring.
• Hardware: HP Proliant servers, Dell PowerEdge servers, IBM Blade Centers and Blade servers, HP Blade Chassis and Blade Servers, Avocent IP KVM modules

Confidential, Dallas, TX

Senior Network Manager / Confidential Engineer

Responsibilities:

• Responsible for the management and development of the VDI ASP network including 150+ servers with 700+ users from multiple companies.
• Daily maintenance of Windows Active Directory domain network.
• Building and managing Confidential XPe servers in Windows NT 4.0 TSE and Windows 2000 server environments.
• Responsible for building and maintaining SQL 2000 and Exchange 2000 servers.
• Scheduling and managing backups using Brightstore ArcServe 9 software with a Dell 130T tape library unit.
• Used IIS for hosting client’s websites.
• File server clustering using Windows 2000 Advanced Server.
• Daily tasks include monitoring and editing virus software and spam blocking filters. Adding and deleting users in the Windows 2000 Active Directory environment. Testing and implementing multiple software packages in the Confidential ASP environment.