SUMMARY:

• Highly motivated Sr. QA and Testing Specialist, Business Process Analyst and Quality Management with more than 14 years of experience in applications related to Health Care, Property and Casualty P C , Financials, Trading, Brokerage, investment banking, Pharmaceutical Industry and seating and mobility equipment.
• Possess strong expertise in developing and implementing test plans, test scenarios and test cases and defect tracking.
• Expert in manual and automated testing on Property Casuality P C , Health Care, financials, and Pharmaceutical applications at various clients such as Cigna, Aetna, The Hartford, Lincoln Life and Financials, ING, Vertex Pharmaceuticals, One Shield and US Navy Mutual Aid Association NMAA .
• Experienced in testing web-based and client server applications developed using .Net, Java, ASP and mainframes.,
• Possess effective oral and written communication skills, strong analytical and problem solving abilities.
• Recipient of Outstanding Service award, Best Team Member award and Starfish award from Cigna Health Care.

TECHNICAL SKILLS:

• Testing tools: Manual Testing, Win Runner 6.02 7.0, Test Director 6.0, 8.0, Quality Center 8.0, UAT, Web Testing, ClearQuest, .NET ,Macintosh, Safari, MS Visual Studio, Firefox, Agile Testing, Test Driven Development TDD , TFS, Data Warehousing, ETL, PVCS Tracker 7.5.1, JIRA Tool, Dragon tool, ALIP P C Policy Administration System , Citrix Xen App.
• Documentum Tools: SharePoint 3.0 QDoCCS
• Operating Systems: UNIX, Windows 95/ 98/NT/Windows 7 and Windows XP
• Databases: DB2, Oracle, MS Access, PL/SQL, Oracle SQL Developer 1.5.5 SQL Server, Toad
• ERP: PeopleSoft, Oracle Financials SAP
• ETL tools: Data stage and informatics
• BMP Tools: CSAT customer Service Administration Tool , PEGA tool
• PAS / PMS: One-shield Dragon Tool, ALIP Accenture Life Insurance Platform
• Heath Care: HIPAA, EDI, HL7, Claims and Payments, Mercator 6.5, PMS, The Patient Protection and Affordable Care Act PPACA , ICD 9 and ICD 10 code sets for International Classification of Diseases.

PROFESSIONAL EXPERIENCE:

Confidential

Role: Software Quality Test Lead

Responsibilities:

• Involved in identify the scope of the testing required for a particular release based on the requirements document.
• Preparing out the test plan after discussions with the test team and have it reviewed and approved by the management/ development team.
• Managing offshore and onsite testing teams by assigning the tasks and getting the status from them and send the status report to QA manager.
• Preparation of Test cases/use cases for VENU application consisting of Billing module, Payer Profile module, Client Profile module, A R Module, Purchasing module, inventory, order processing and Order profile module for system testing.
• Identifying the defects during system testing and log the defects in Team Foundation Server TFS . Make sure that the defect status is updated on a daily basis.
• Act as a scrum master and running the daily scrum meeting with both offshore and onsite testing and development teams.
• Interacting with the development team and retest the fixed issues identified during system and User Acceptance testing and see that the issues got resolved.
• Interacting with business and communicate the fixed defects that ready to test in both systems and UAT testing and getting the sign off.
• Preparation of Taxability Matric for each module, these metrics could be an inherent goal for the test team as well as what is being testing.
• Identifying the needed testing effort by calculating the sizing needed for the given release and plan the effort needed for the same.
• Figure out what skills are needed and balance the test resources accordingly with those needs based on their own interests as well. Also identify if there are skill gaps and plan training and education sessions for the identified test resources.
• Identify the tools for test reporting, test management, test automation, etc. and educate the team as required to be able to use those tools. Again, plan knowledge transfer sessions in case required for team members for the tools they would use.
• Initiate the test planning activities for test case design and encourage the team to hold review meetings, ensure the review comments are incorporated.
• Check if there might be any delays in achieving the schedule and hold discussions with testers to figure out the issues they may be facing and strive to resolve them.
• Present the timely status to the stakeholders and management and to keep them inform about the progress of testing work being done.
• Involved in day to day deployment of latest code in test environment once the latest code including the database and store procedures were checked in by the development team.
• Involved in all phases of Software development life cycle SDLC .
• Well-versed with both Waterfall and Agile testing methodologies.

Environment: Citrix Xen App, MS Excel, MS Word, MS Visual Studio, Share point , testing methodologies, MS Outlook, Manual Testing, VB.NET, Visual Studio 2010, .NET, SQL Server 2008, Web testing, UAT TFS Team Foundation server

Confidential

Optum's Sr. Business Process Analyst / Quality Management

Responsibilities:

• Involved in verifying, executing and validating the customer eligibility files received from Consolidated Eligibility systems CES , Facets and Consumer Database CDB for various clients like Wells Fargo, US airways, JPMC, Texas Health Resources, Farmers Insurance Parent, MetLife Walgreen etc.,
• Working with control points related to Eligibility, Member activity online/offline , Incentive processing, Incentive payments and Financials based on the client needs, Implemented corrective action plans in response to negative findings and kept the management team updated on significant issues or development.
• Involved in verifying, executing and validating the Optum Conversion report for eligibility files, incentive forms, and Telephonic Wellness Call TWC , Offline, eHP, eCODS and CAMS consumer Account Management system files.
• Actively involved in writing test procedure and process for Managing eligibility add, change and delete functionality for consumer eligibility and executing the same based on the client associated Feed systems like CES, Facets and CDB.
• Developed and executed the department's quality assurance procedures and participated in quality improvement initiatives.
• Worked effectively in the quality assurance program to ensure that the operational components of Optum's Portal services meet the Client requirements.
• Working on Incentive Payment through consumer Account Management System CAMS for Process Health Reimbursement HRA and Health incentive Accounts HIA through Optum Financial Services like Banking information systems BIS and Evolutions EV1 .
• Involved in executing the test procedures for incentive processing based on the business rules for reward qualification and fulfills earned rewards on Telephonic Wellness Call TWC and Gifts cards fulfillment Gage .
• Also, writing test procedure and process of consumer activity through eHP user interface portal for online and offline activities like Health Assessments, online programs, wellness coaching, onsite screening, provider forms, paper health assessments, exceptions and inquiry forms etc.,
• Executed and tracked quality review projects, perform tests, developed quality review procedures, participate in evaluations and audits of portal services.
• Knowledge of Business Process management BPM technology tool like PEGA tool, CSAT customer Service Administration Tool , with a focus on BPM to support QA control activities and to meet the customer needs through policies, procedures, reporting Cognos report tool and processes.

Environment: Windows NT, XP, MS office, Excel, Business Process, Manual Testing, CSAT customer Service Administration Tool , PEGA tool and Cognos reporting tool.

Confidential

Sr. Testing Specialist - Lead

Responsibilities:

• Worked with ALIP Accenture life Insurance Platform for various types of contracts like Active, Base Paid-Up, Lapse, Matured, withdrawn and Government Allotment Contracts.
• Involved in testing various types of life insurance products like Permanent 'Plus' Whole Life , Level II 'Plus' Term Insurance ages 50 , Flex Term Term Insurance for under age 50 , Express Term 'Plus' no medical exam insurance .
• Involved in testing various types of annuities like Single Premium Deferred annuities, Flexible Premium Retirement Annuity and Single Premium Immediate Annuity.
• Worked with contracts, contract history, Finance suspense amounts , Transaction history Pending transactions , Billing Billing history, billing information , Relationships, interactions history and Quotes Account quotes, transaction summary using ALIP Life insurance Policy administration system.
• Involved in analyzing and testing unpaid bills based on PDD Premium Due Date and BPP Billed Premium Payment for the contracts and come up with unpaid bills and the amounts in suspense which can be adjusted against the unpaid bills to keep the contract active from lapse status.
• Also Involved in analyzing and testing unpaid bills based on PDD Premium Due Date and BPP Billed Premium Payment for the contracts and come up with paid bills Monthly, Quarterly, semi-annually and Annual and the amounts in suspense which can be refunded to the members for excess payments.
• Coordinating, supervising the daily activities on-shore off-shore activities of business support, technical or production team off-shore and on-shore teams.
• Involved in identifying the defects, re-creation of defects and interacting with development team to see that the defect got resolved, retesting the defect and closing the defect.
• Involved in executing the test cases in various testing environments like Acceptance testing, product testing, Regression testing and system testing.
• Involved in writing Test plans, Test cases for various types of contracts like Active, Base Paid-Up, Lapse, Matured, withdrawn and Government Allotment Contracts using ALIP policy Management system.
• Used Quality Center Tool as defect tracking system for creation of system change request SCR's while testing the application.
• Used PVCS tracker to load the SCR's identified during testing the contracts in various testing environments.
• Involved in testing of application using the software development life cycle SDLC process.

Environment: Citrix xenAPP, MS Excel, MS Word, MS Visual Studio, Life Insurance, Share point , ALIP PAS, Accenture life Insurance Platform Data Stage and Agile testing methodologies, PVCS tracker, QC SQL Developer, MS Outlook, Manual Testing, MS Project, Windows XP Professional, Data warehouse, Web testing, Java, .NET, UAT.

Confidential

Sr. Business Analyst P C DW / Data Analyst

Responsibilities:

• Attend meetings with the users to discuss and to understand their requirements and Analyze business requirements and writing Business Specification Document BSD based on the requirements collected from end users.
• Working on share point to store the testing related documents like BSD's, Test Plans, Test Cases and defects tracking and to store the data and document repository.
• Testing various LOB like Auto, Home and Fire quotes and policies for Personal Commercial auto, Home owner, Workers Compensation, Commercial General Liability, Life, Personal umbrella and AH Package policies to generate policy number and premium amounts based on the type of policies.
• Clearly understand the feature's specification and requirements by drafting the use cases before the application as been developed using waterfall and agile methodologies.
• Write test cases before the application as been development using Waterfall and Agile testing methodologies.
• Design and development of test plan, and test script documentation for the proper assurance of the functionality of the application.
• Used Microsoft Visual Studio to test the web-based applications developed in .NET and J2EE environments.
• Used Citrix xenAPP windows application for centralize data center, application management, application virtualization and application deployment.
• Integration testing for outgoing integration points to third party vendors, as well as integration point that feed the Dragon application, ODS tables, or will affect rating thus RataBase
• Coordinating, supervising for the daily activities on-shore off-shore activities of business support, technical or production team off-shore and on-shore teams.
• Used Quality Center Tool as defect tracking system for creation of system change request SCR's while testing the application.
• Involved in testing of application using the software development life cycle SDLC process
• Testing database for Keys testing, Negative Testing, Object creation rule testing and source rule testing.

Environment: Citrix xenAPP, MS Excel, MS Word, MS Visual Studio, P C Insurance, Share point , informatica, Data Stage and Agile testing methodologies, UML, SQL Developer, MS Outlook, Manual Testing, MS Project, Windows XP Professional, Data warehouse, SAP Business Objects, ETL, Web testing, Java, .NET, UAT, CL, and PAS

Confidential

Test Lead / Data Analyst

Responsibilities:

• Responsible for design and development of test plan, test scenarios, and test script documentation for the proper assurance of systems, and ensuring the accuracy of the functionality of the applications.
• Worked with offshore team to make them comfortable with requirements, test plans and test cases.
• Involved in reviewing the Test strategy documents with QA team, Business Analysts and Developers.
• Coordinating with the test and development team for Test data, Data Request Forms DRF's , Test Execution plan, Identifying the defects and interaction with the developers and business analysts in resolving the defects.
• Co-ordination with offshore and onsite teams to get the status on Test execution, defect tracking and other testing related activities.
• Involved in Testing the Health care application like epro, Central Data Base CDB , CED Central Eligibility Database , CPF Central Providers File , Minimum loss ratio MLR , Vista and Valor applications.
• Involved in testing various source systems for Minimum Loss Ratio MLR Reporting, Rebates and Third party vendor TPV using mainframes DB2 .
• Involved in various testing phases like Acceptance, Systems, UAT, Integration DB2F , Release testing DB2C and Regression testing.
• Sharing testing results with Enterprise team, Integration and Testing Competency Center.
• Involved in software QA Testing using Manual and automation process and tools.
• Used Quality Center as defect tracking system for creation of system change request SCR's while testing the application.
• Involved in testing front-end and back-end of the applications.
• Involved in testing of application using the software development life cycle SDLC process.

Environment: Windows NT, XP, MS SQL Server 7.0, HL7, EDI, ETL, .Net, Manual Testing, HIPAA, MS Excel, MS Word, PowerPoint , MHS, PMHS, UAT, Data Warehousing, Quality Center 9.2 and 10 , DB2 and Mainframes TSO .