SUMMARY:

• Over nineteen years of experience in system analysis, administration and support. Strong background in customer service, user support, and technical documentation. Experienced in industry leading products and technologies. Ability to quickly gain knowledge, understanding and proficiency with new applications and technologies.

TECHNICAL SKILLS:

Server Hardware: - HP/Dell/IBM Rack Mount and Blade Servers, HP iLO, Dell DRAC

Operating Systems / Software Technologies: - Microsoft Windows Server, VMWare ESXi 3.5 - 5.1, Citrix XenServer 6.1, Citrix XenApp 6.0, Microsoft BizTalk 2006 R2 - 2010, Microsoft SQL Server, Windows 95, Windows 98, Windows 2000, Windows 2003, Windows 2008, Windows XP, Windows Vista, Windows 7, Windows 8, Microsoft Team Foundation Server (TFS), Microsoft SCCM, Microsoft Great Plains / Dynamics, Epicor Vista / Vantage, Hagen OA, IIS, ESB, UDDI, Microsoft Office, Core Card, Crystal Reports, .NET Applications, WCF Services, VisionApp, Vsphere, Vmotion, Enterprise Single Sign-On, Mac OSX, VMWare Fusion, Parallels Desktop, FreeNAS, pfSense

PROFESSIONAL EXPERIENCE:

Confidential, Eden Prairie, MN

Applications Administrator

Responsibilities:

• Member of a team that implemented a global deployment of Microsoft Dynamics AX 2012 R2.
• Provide day to day administration and support as well as production releases and hotfixes for Microsoft Dynamics AX 2012.
• Develop SQL scripts to automate processes and reduce repetitive manual tasks in Dynamics AX.
• Write ad hoc SQL queries to analyze and resolve data issues
• Work with SOX Auditors to provide compliance documentation.
• Support internally developed applications as well as third party applications and their integrations.
• Support BMC Remedy Smart IT and develop Remedy Smart Reports / Dashboards

Confidential, St. Paul, MN

Systems Analyst (contract)

Responsibilities:

• Provide day to day administration and support for Microsoft Dynamics GP 2013
• Created new process for accounting to send invoices to customers via email instead of the postal service.
• Write ad hoc SQL queries to analyze and resolve data issues
• Work with SOX Auditors to provide compliance documentation
• Create process documentation for Microsoft Dynamics GP 2013
• Modify Dynamics GP / SSRS reports
• Support system integrations into Dynamics GP

Confidential, Minneapolis, MN

Network Administrator

Responsibilities:

• Implemented new Privileged Account Management system using TPAM appliances from Dell and Quest Software.
• Completely overhauled antiquated wireless LAN and deployed new wireless LAN solution from Ruckus Wireless with 10 Ruckus R700 WAPs controlled by the Ruckus ZoneDirector 1100.
• Led project to deploy an MPLS network for offices in Minnesota, Colorado and Texas.
• Migrated 125 users to Exchange 365 from hosted Exchange 2007 with no down time.
• Implemented Symantec EndPoint Protection
• Implemented Gateway Antivirus / Anti - spyware and Web Content Filtering using Dell SonicWALL
• Manage off site data replication using Dell DR4000 appliances
• Provide support and administration for Epicor 9 ERP/CRM System
• Work with internal and external audit teams for SOX compliance
• EMC VNXe 3100 NAS Administration
• Create new group policies for Active Directory 2008 R2
• VMware ESXi Administration
• SQL Server 2008 R2 Administration
• Windows R2 Server Administration
• Symantec Backup Exec Administration

Confidential, Boca Raton, FL

ERP Systems Specialist

Responsibilities:

• Provide day to day administration and support for multiple instances and versions of Microsoft Dynamics GP for hundreds of users both in the USA and Internationally.
• Provided basic Dynamics CRM administrative functions
• Write Ad Hoc SQL queries to analyze and resolve Dynamics GP data issues.
• Create process documentation for Dynamics GP.
• Helped with GP Data Archive Project migrating data for 56 separate companies from production to an archive environment.
• Modify GP windows and reports as requested.
• Import new customizations from development as necessary

Confidential, Miami, FL

Responsibilities:

• Implemented and supported Microsoft Windows Servers
• Implemented and supported Windows 2012 Active Directory Services
• Deploy and maintain Dell PowerEdge Servers
• Implemented and supported Citrix XenServer 6.1
• Implemented and supported VMWare ESXi 5.1
• Administered Citrix XenApp
• Administered Microsoft Exchange 2010
• Administered Microsoft Active Directory
• Troubleshoot and Support Windows Applications Servers for customers
• Troubleshoot and Support Windows 7 and Windows 8 desktops for customers
• Implemented Citrix XenServer test environment
• Implemented Citrix XenDesktop test environment
• Implemented Citrix XenApp test environment
• Tested windows applications on Mac OSX for compatibility
• Deployed new Mac OSX laptops
• Deployed and supported VMWare ESXi 5.x for customers
• Supported Windows 2008 R2 servers for customers

Confidential, Jacksonville, FL

Senior BizTalk Administrator

Responsibilities:

• Implemented redundant Microsoft BizTalk (ESB) 2006 R2 and 2010 servers across multiple data centers
• Created new BizTalk 2010 Environments for Production, Performance Analysis, QA, Testing, Development and Disaster Recovery.
• Created new BizTalk Hosts and Host Instances.
• Configured BizTalk Adapters including custom Adapters.
• Created multiple new BizTalk message boxes
• Implemented and supported Microsoft Windows R2 application servers
• Implemented clustered Microsoft SQL R2 SQL Servers
• Deployed new and existing BizTalk Applications and related infrastructure for the ESB
• Implemented new WCF .NET services for use with Microsoft BizTalk ESB
• Administered 24 different dedicated Microsoft BizTalk environments for major customers such as Confidential, Chase and Confidential
• Implemented and supported Active Directory groups and accounts related to BizTalk
• Responsible for day to day operations for entire Microsoft BizTalk environment
• Implemented clustered Microsoft Enterprise Single Sign-On (SSO)
• Implemented Enterprise Service Bus Toolkit (ESB) for use with Microsoft BizTalk
• Implemented Microsoft UDDI Services
• Tested and Supported .NET BizTalk (ESB) applications for network communication issues
• Implemented a shared VisionApp database to centralize remote access for my team
• Administered Internet Information Services (IIS) for Microsoft BizTalk (ESB) applications
• Deployed new IIS Sites for new Microsoft BizTalk (ESB) applications
• Helped migrate production BizTalk (ESB) environment from Minnesota based data center Florida data center
• Wrote technical documentation for Microsoft BizTalk (ESB) installation and support
• Deployed new BAM applications and supported day to day BAM needs.
• Participated in Disaster Recovery exercises

Confidential, Eden Prairie, MN

Systems Engineer

Responsibilities:

• Implemented and supported physical and virtual Microsoft Windows R2 servers across multiple locations
• Provided day to day support for Microsoft Dynamics / GP
• Developed and modified SSRS Reports for use with Dynamics / GP
• Developed and modified ADHOC SQL Queries to analyze and resolve data issues in Dynamics / GP
• Developed SQL stored procedures for use with Dynamics / GP
• Provided support and modified existing DTS / SSIS packages for use with Dynamics / GP
• Implemented and supported clustered Microsoft SQL Server R2 across multiple locations
• Implemented and supported Microsoft BizTalk Server 2006 R2
• Supported the entire order flow within the ESB system.
• Administered VMWare ESXi 3.5 - 4.0
• Supported Virtual Desktop Infrastructure (VDI)
• Responsible for day to day BizTalk ESB operations
• Created new VMWare templates to improve virtual server deployment times
• Handled Day to Day operations for over 600+ windows servers, and 10+ VMWare Hosts located in multiple locations.
• Administered MSMQ for use with Microsoft BizTalk
• Administered and maintained HP Proliant rack mount and blade servers
• Administered Microsoft BizTalk 2006 R2 system
• Administered Active Directory
• Administered outbound dialing system
• Administered Microsoft Great Plains / Dynamics
• Administered Core Card billing system
• Administered Order Processing System
• Administered VisionApp
• Administered Active Batch
• Administered DHCP and DNS servers
• Administered IIS for internal applications
• Tested supported mission critical business systems for network communication issues
• Wrote technical documentation for support of mission critical business systems
• Trained outsourced level 1 production support staff to support mission critical business systems
• Analyzed EDI 810, 850, 856 files
• Imported EDI Files into ERP system using Active Batch and DTS Packages.

Confidential, Shakopee, MN

Technical Analyst / Junior Developer

Responsibilities:

• Provided network and help desk support
• Administered Microsoft Windows 2003 servers
• Administered Active Directory
• Modified existing Crystal Reports and created new Crystal Reports upon request
• Integrated add-on product to manufacturing system by writing Visual Basic scripts

Confidential, Golden Valley, MN

Technical Analyst

Responsibilities:

• Provided level two technical support for ERP software customers in over 140 countries
• Provided support for customer Microsoft SQL 2005 databases
• Administered Microsoft Windows and SQL servers for customers
• Collaborated with teams of professionals in development, consulting services, sales, production/application support, customer service and remote hosting services departments

Confidential, Golden Valley, MN

Intern

Responsibilities:

• Developed intranet websites for engineering department and IT department
• Developed automated forms for end user support requests
• Analyzed and resolved web code issues

Confidential, St. Paul, MN

Technical Analyst

Responsibilities:

• Provided support for government network applications to users statewide
• Provided desktop and local area network support for secretary of state office employees
• Tested new application builds from development, documented defects and provided feedback for improvement.

Confidential, Burnsville, MN

Field Engineer

Responsibilities:

• Implemented physical and virtual Microsoft Windows 2003 application servers on site for VTI customers
• Implemented VTI applications on site for customers
• Implemented Microsoft SQL Server for VTI Customers
• Collaborated with sales team to meet technical specs and time estimates to improve sales quotes for VTI customers
• Created customer specific virtual desktops for other team members to use.

Confidential, Golden Valley, MN

Network Manager

Responsibilities:

• Implemented physical Microsoft Windows application servers
• Implemented physical Microsoft SQL servers
• Handled Day to Day operations for over 50+ windows servers and 300+ Desktops
• Maintained IT Inventory and ordered all IT products and services
• Developed and maintained working relationships with vendors to help reduce IT costs
• Trained IT support staff and gave daily direction.
• Administered Cisco VoIP system
• Administered Microsoft Great Plains
• Administered Warehouse Inventory System
• Administered IIS for Company Website