SUMMARY:

• An energetic, results - driven Information Technology expert with over 20 years of successful experience as a Support Engineer/Systems Programmer. I have successfully supported systems from individual .workstations to enterprise servers through my excellent troubleshooting, programming and automation skills. These skills have helped me provide excellent support by promptly solving problems, meeting the time lines for service level agreements and minimizing downtime.
• Through my programming skills I have created many automated processes to keep the equipment in working order by proactively restarting processes/services when error conditions occur. One of my more notable s is saving a company thousands of dollars in shipping costs and in down time by creating a software rebuild process for rebuilding remote hand held computers worldwide
• A more recent is creating a single startup/shutdown script that handles four different applications on six different OpenText server types.

PROFESSIONAL EXPERIENCE:

Confidential, Centennial, CO

Operations Technical Support Engineer

Responsibilities:

• Create and execute SQL queries related to online college courses — resolving issue with all aspects of online learning. Automate tasks using Python.
• Configure ODBC connectivity to MS SQL Database Servers.
• Provide troubleshooting of software problems for Confidential ’s ECollege and Learning Studio applications.
• Create Change records in Service Now for any changes made to production databases.
• Write python scripts (in a Django virtual environment) to automate common tasks, empowering end users.
• Work closely with developer’s on recurring software issues in order to come up with a fix or permanent work around for said software issues.
• Work closely with the DBA’s to ensure my queries do not cause excessive locking or other database issues.

Confidential, Maplewood, MN

Data Archiving and Application Retirement, Database and Application Administrator

Responsibilities:

• Provide troubleshooting of software and hardware problems for Confidential ’s OpenText environment of 100+ Linux servers and 70+ Windows servers.

Confidential, Maplewood, MN

Database and Application Administrator

Responsibilities:

• Provide troubleshooting of software and hardware problems for Confidential ’s OpenText environment of 100+ Linux servers and 70+ Windows servers.
• Configure ODBC connectivity to Oracle and MS SQL Database Servers
• Install and configure as validated systems the following OpenText servers: archive, content admin, content index, content front-end, document pipeline and Tomcat servers.
• Use SAP command to test the storing of documents using Mass Archiving and Drag and Drop.
• Familiar with SAP Archivelink Storing documents to OpenText Archive Server, and configuring OpenText Standalone Document Pipeline for SAP
• Implemented a monitoring system for the OpenText servers using OMD/Check mk (a nagios based system) which has given the OpenText team early warning of network and server problems.
• Created a start-up/shutdown bash script for the OpenText servers which deals with four applications running on six different OpenText server types
• Created many small utility scripts to assist in monitoring Confidential ’s OpenText servers, especially useful in monitoring the many web pages that OpenText servers use.
• Create and run SQL queries to help in troubleshooting and testing OpenText servers. Created a query that gives the full path to an archived document saving time and effort in finding a particular archived document.
• Implemented a master monitoring script to monitor the OpenText applications via a cronjob on a single centralized sever, sending alerts as appropriate.
• Work ITSM tickets in a timely manner to ensure our team meets our Service Level Agreements (SLA)
• Setup ssh and gsh (global shell) to allow monitoring/running commands on 100+ servers from a single Linux server.

Confidential, Twin Cities Metro Area, MN

Computer Hardware and Software Troubleshooting and Repair

Responsibilities:

• Worked on Windows XP, Windows 7, Windows 8, and Confidential computers providing a complete solution for all computer problems.Learned how to remotely do a software rebuild on Confidential hand-held computers saving the company thousands of dollars in shipping costs and lost productivity due to downtime - Confidential
• Created a web page of bag tag barcodes and related flight and passenger information used for testing and — this page was used companywide by network engineers, Confidential trainers, and Confidential testers - Confidential

Confidential, Eagan, MN

Senior Application Support Engineer and Developer

Responsibilities:

• Provided third level support for a custom luggage tag barcode scanning application called Confidential developed by Confidential Airlines.
• Provided software support for Confidential (753x) and Motorola (9090) hand-held computer barcode scanners.
• Created and maintained a Confidential Support team and Field Support team website that included: the reading of all scanner log files from a single location; bag tag barcodes and related flight and passenger information used for testing and — this page was used companywide by network engineers, Confidential trainers, and Confidential testers; flight and aircraft information; Commodity (luggage and cargo) scanning history; a page to allow remote warm or cold reboots of SNMP enabled scanners — enabling remote software rebuilds saving money on shipping costs and lost productivity due to downtime, a network health page for airports running the wireless version of SafeTrac; and many other pages useful in the support of the Confidential scanners and applications.
• Configure ODBC connectivity to Oracle and MS SQL Database Servers
• Wrote many SQL queries to retrieve scanning data from the Oracle databases for display on the support website.
• Wrote many SQL queries to gather information from the MS SQL database storing the information about the bar-code scanners.
• Wrote and Confidential software uninstaller for CE .Net 2.0 for use with Psion’s Mobile Control Center’s (MCC — a vendor customized version of SOTI’s MobiControl Remote Device Management Application) software distribution application. This allowed much easier updating of the Confidential software on the scanners being used at the airports — prior to this implementation, updating Confidential on the airport scanners was problematic and required a lot of manual intervention.

Confidential

Independent Consultant

Responsibilities:

• Converted circulation workstations from Windows 2000 Professional to SuSE Linux 10.
• Built backup main server using SuSE 10.1 with Apache2, PHP5, MySQL 5, Postfix mail transfer agent, PHP Admin and WebAdmin.
• Created backup schedule and backup scripts to backup Solaris web/mail server.
• Upgraded sendmail to Postfix mail.
• Upgraded web server to Apache2.
• Converted new portal web pages from HTML with tables to XHTML using CSS stylesheets.
• Created Perl scripts to monitor and work with Solaris’ log files.
• Created a C++ application to delete some java directories that were not being removed during a library catalog application update that prevented access to the catalog from the librarian’s workstations.
• Created company website ( Confidential .com) using W3C strict XHTML, JavaScript, and CSS.
• Wrote script to automate the processing of email orders using Perl. Client receives orders via email. Client saves the email in the orders directory. Client runs the parse orders script and in approximately five minutes the orders are printed on 4x6 USPS mailing labels via a third party label printing application and a Confidential printer.
• Created Real Media movies for use on the client’s website.
• Created various forms used in the selling of this client’s product.
• Administrator for the Confidential .com website running on Red Hat Enterprise Linux.

Confidential, Maplewood, MN

System Support Engineer and Programmer

Responsibilities:

• Created custom cross-platform monitoring applications for use with Tivoli and Peregrin ARS.
• Created MS SMS log parsers to provide software distribution results in a csv format for import into an Excel spreadsheet.
• Created Windows GUI application used by the Confidential help desk that provides user information: home directory, days until password expires, and group s.
• Created a script to generate a master file of Tivoli endpoints for daily use by the Tivoli team enabling less stress on Tivoli components.
• Created Perl library used by the Tivoli team.
• Created scripts to fix bad Tivoli images on Windows NT and to upgrade Tivoli endpoints
• HPUX and Windows NT server administrator
• Provided production support for HPUX and Windows NT servers.
• Created many Perl scripts to monitor and alert various Confidential applications.
• Created many scripts and batch files to assist in the administration of the HPUX and Windows servers.
• Served as primary support contact for Confidential ’s infrastructure servers and applications: NDS/DHCP, MS WINS, Tivoli, SilverStream, and NetID (DNS application)
• Provided 24x7 support on a rotating basis.

Confidential, Oakdale, MN

Workstation Analyst/ Level 3 Support

Responsibilities:

• Provide on-site support for 100+ users of workstations running Windows and Macintosh.
• Installed and configured 3Com network adapters in both windows and mac workstations.
• Performed installation of, and upgrades to, Windows 95 from Windows 3.11.
• Created various profiles in Windows 95 to allow laptop users appropriate network access from any location.
• Set up printers in Windows for Workgroups, Windows 95, and Macintosh workstations.
• Created disk image for use with Imation’s finance workstations.

Confidential, River Falls, WI

Computer Support Specialist

Responsibilities:

• Maintained 20+ Confidential Macintoshes and 15+ Windows 3.11 computers.
• Installed and removed software on both platforms.
• Installed additional memory and larger hard drives on both platforms.
• Set up and maintained small AppleTalk network