OBJECTIVE:

• A career - oriented position in an environment where my experience and skills, coupled with my high degree of motivation, dependability and a thriving desire to stay on the edge of technology, will be of mutual benefit.

TECHNICAL SKILLS:

Web Development: .C#.NET, ASP.NET, MVC 3.0+, JavaScript, JQuery, Knockout JS, AJAX, CSS, HTML 5, web services, RDLC data reports, Entity Framework, Linq, ADO.net, Razor.

Microsoft Technologies: Windows 2008-R2, 2012 Server Administration, IIS Versions 5, 6, 7 up to 8.5. MS-SQL 2005, 2008 and 2012 express, standard and enterprise. Visual Studio, Visual Studio Online (TFS rename) Share Point familiarity and usage.

Project Management: Organization and tracking of I.T. Projects from initial inception to finished product. Skilled usage of Team Foundation Server (TFS) methodologies Scrum, Agile or CMMI processes

Business Analyst: Creation of Business Requirements Documentation (BRD) used to establish business requirements and translate them into documents that shows detailed descriptions and illustrations of changes necessary to systems, applications and processes to meet that proposed need.

Technical Analyst: Creation of Technical documentation that uses a BRD to illustrate in detail the technical changes necessary to fulfill the defined business requirement. Changes can consist of hardware and software upgrades, new coding changes to existing or new applications, both desktop and web based, defined adherence to established coding standards and technologies. Database schema changes, stored procedures, triggers or new databases. Network changes to support usage, bandwidth and security concerns. Procedural changes in support hours, methods and back end to support the new requirements.

Call Center Management: 14 years call center operation management. Call center statistics, staffing, forecasting, procedural optimization. Expert experience managing technical and support individuals for client based contracts in call center and help desk environments. Helpdesk Support: 10+ years software, hardware, network troubleshooting and support. Expert at assisting novice or advanced users

Hardware: SAN, NAS, HP Servers, Blade, Rack and tower, AIT, DAT, SDLT, LTO storage tape devices

Network switches, Desktops, Laptops, PC Based Products, SCSI, raids 0,1,5,10

PROFESSIONAL EXPERIENCE:

Confidential

Lead Programmer

Responsibilities:

• Software Developer: VB.net, C#.net, RDLC, SQL, Visual Studio 2013. IIS
• MVC 4.0, JQuery, Knockout JS, Linq, Entity Framework

Confidential

Senior Programmer

Responsibilities:

• Web Developer for multiple applications
• Software Developer: HTML, JavaScript, Classic ASP, CSS, SQL, Visual Studio 2010, 2012. Microsoft IIS
• Expertise in several technologies, AJAX, DB Administration, stored procedures.
• .NET Framework, C#, ASP.Net, MVC 3.0, 4.0, JQuery
• Company paid from PluralSight-.net, completed courses in .NET, C#, ASP.Net, MVC 3.0

Confidential

Web Developer / I.T. Manager

Responsibilities:

• Full site and system administrator of www. Confidential .com (10+ other domains)
• Designed and programmed entire website, front end and back end database (MS-SQL version 8.0)
• Programmer: HTML, JavaScript, ASP, MSSQL, MySQL, Visual Studio. Microsoft IIS
• Site Programs: 123 Flash chat, Red 5, ASP Mail, ASP Email, ASP Upload, Coffee Cup, ISAPI RewriteSmarter Mail, SF Image Pro, Word press and several others
• Managed web developers, web content analyst, and graphic designer

Confidential

Tier 2 / Tier 2 Call Center Manager / Call Center Operation Manager

Responsibilities:

• Operations Manager, expert at call center required statistics, staffing, forecasting etc.
• Microsoft Project Server experience and proficiency
• Advanced experience with Excel, macro programming, graphing, pivot tables and statistical analysis
• Designed and implemented several databases for statistical tracking and reporting of call information.
• Developed multiple tracking tools for reporting purposes.
• Designed and implemented staffing and scheduling changes to optimize handle times, volume expectations and profitability.
• Knowledge of SAN, NAS, HP Servers, Blade, Rack and tower, AIT, DAT, SDLT, LTO Storage tape devices
• Network switches, Desktops, Laptops, PC Based Products, SCSI raid

Confidential

Network Manager

Responsibilities:

• System and LAN manager for Homeland security national processing
• Network configuring of windows 2000/XP bases systems

Confidential

Web Developer

Responsibilities:

• ASP, HTML, JavaScript, MSSQL, Visual Studio. Microsoft IIS
• Developed internal and external web sites for Market Star and 3rd party clients.

Confidential

Call Center Operations Manager

Responsibilities:

• Managed 3 Supervisors and 3 Account Executives
• Develop, maintain and update all technical client information needed by Phone and Mail
• Developed, tested and implemented software packages and procedures to support client services and products.
• Liaison for partners and clients in all support related issues
• Special assignments from Directors and Client Contacts
• Processing of weekly reports for client specific issues
• Establish and maintain political and sensitive business rapport with client contacts
• Development and implementation of escalation procedures and tracking of those escalations
• Advise Confidential Directors on current and upcoming client support issues
• Review and analyze potential client proposals for feasibility and helpdesk support
• Responsible for analysis of current Helpdesk procedures, proposing and implementing efficiency changes