SUMMARY:

• Design/ Develop/ Implement/ Manage various high end Internet/ Intranet web applications using Microsoft web technologies including MS.NET, MS SQL Server, MSBI. Heavily hands on with Angular JS, MVC, jQuery, Oracle, Java script, VB script, UNIX shell scripting. Has proven track record of successfully delivering mission critical projects and applications spanning multiple platforms and technologies with utmost quality and within the delivery timelines.
• Improved customer experience of telecom ordering system in call centers by reducing AHT 4 sec and on mobile devices by 5 seconds. System/Operational issues also reduced by 50% which results in operational efficiency.
• Lead/Architected/delivered the systems consolidation efforts for SMB call center ordering platform applications. Which resulted in average order AHT reduced by 3 mints and increase in order flow through by 20%.
• Improved sales efficiency and close rate by enhancing bundle ordering platform to adapt to dynamic changes in strategic bundles and promotions and thus reduced churn from 2.68% to 1.9% and increased revenue by $35M.
• Improved self - service of voice portal from 12% to 20% by providing right VRU topics and reduced 5k calls which results in $6M operational cost savings per year.
• Reduced operations cost $1M per year by Improving ETL process and also improved user experience of voice portal metrics site for analysis.
• Architected, designed, developed and deployed a booth rental System for flea markets which improved customer experience and increased booking revenue by 50% by providing graphical layouts and reports.
• Extensive experience on delivery management, Requirement management, planning, estimation, risk management, project execution and control, client management, managing large global teams, business communication, strong in analytics, problem solving, strategic planning and leader ship & interpersonal skills.

TECHNICAL SKILLS:

Programming Tools: - Microsoft .NET framework, XML/XSLT, COM/DCOM, WCF,MVC, Web services, JQuery, Angular JS, AJAX,HTML/DHTML, Java script, VB Script, TFS, clear case and UML.

Program Languages: - C#,VB.Net, ASP.Net, VB, ASP & GO

Databases: SQL Server, Oracle, Teradata and Cassandra

Business Intelligence Tools: Microsoft BI, OBIEE, MDX

PROFESSIONAL EXPERIENCE:

Confidential

Senior Consultant

Responsibilities:

• Did extensive analysis on systems consolidation and planning for rollout to integrate PSTN Business bundles, PSTN Consumer bundles, DTV and high speed internet ordering system.
• Analyzing the requirements and changes that’s needs to be implemented
• Designed single ordering system for all sales channels like Door to Door, Call centers and online channels for small business and residential customers.
• Developed the code using the ASP.NET and C#
• Designed DB tables and stored procedure.
• Reduced average AHT by 10 sec by implementing AJAX and asynchronous calls.
• Designed reports for sales tracking and compensation for vendors.
• Implemented user centered design methods to gather requirements, design the user interface, and increase user adoption
• Review the code that is developed by the other team members.
• Performed unit testing using nunit.

Technologies: .NET framework 3.5, ASP.NET,ET, Java script, JQuery, Angular JS, WCF, MVC, TFS and web services, MS SQL Server, MSBI

Confidential

Senior Architect - Development & Operations

Responsibilities:

• Transformed and managed 24x7 support model for on-time response and 100% availability on high visibility systems,
• Maintaining customer escalations and crisis tickets under control by reviewing test scenarios.
• Collaborated and coordinated with release management, change management and incident management teams to avoid escalations.
• Established procedures for 100% FCC compliance for video franchising and carrier-to-carrier network performance metrics resulted in preventing heavy fines and keep corporate image undamaged.
• Production/Pilot/UAT environment fixes, development of enhancements as part of each release effort.
• Worked on Unit Test and Integration Testing.
• Worked on enhancements and production Bugs Fixing
• Developed POC’s for click stream data using big data solutions.

Technologies: C#, ASP.NET, JQuery, WCF, MS SQL Server, MSBI

Confidential

Technical lead

Responsibilities:

• Developed qualification engine for bundle offers and discounts based on customer profile and service location.
• User Interface Designing and development.
• Data base Designing and developing stored procedures.
• Improved sales efficiency and close rate by enhancing bundle ordering platform to adapt to dynamic changes in strategic bundles and promotions and thus reduced churn from 2.68% to 1.9%.
• Translated company strategic goals into IT action items and set goals for team.

Technologies: C#, ASP.NET, Java script, web services, Oracle 9i, TOAD.

Confidential

Technical lead

Responsibilities:

• Designed and developed ETL process module to load voice portal calls data and reduced process time from 12hrs to 2 hrs.
• Developed metrics portal for self-service improvement and improved customer experience.

Technologies: C#, ASP.NET, Java script, SQL Server, SSIS, SSAS, SSRS, Crystal Reports

Confidential

Sr. Analyst

Responsibilities:

• Analyzed customer behavior with help of click stream analysis.
• Analyzed customer comments over period of time and enhanced the page flow which helped ticket conversion from in a span of 3 years.
• Enhanced troubleshooting content display and reduced truck rolls.

Technologies: MSMQ, DCOM, C#, VB.NET, web services, SQL Server, SSIS, SSAS, SSRS, Crystal Reports.

Confidential

Project Leader

Responsibilities:

• Responsible for Design and Development of employee Time and Attendance tracking system. Led the team of 5 people responsible for developing the system using ASP.Net and SQL 2000
• Responsible for Design and Development of Fleacommerce web site, FleaCommerce is a web site where a flea market registers itself as market. The registered flea market refers its vendor to be a registered user of the site. A registered user or vendor can display their products, which can be purchased by a e-shopper visiting the site.

Technologies: C#, ASP.net, Java script and SQL Server 2000

Sr.Software Engineer

Confidential, WI

Responsibilities:

• Responsible for Development of buyer warehouse. This application is to load transactional data into warehouse database using XML document, biz-talk server and DTS. This data is displayed to the client using web, analysis services and office XP components. This application contains Reports, Alerts and Maintenance modules.

Technologies: VB, COM+, SQL-Server 2000, Analysis Services, DTS, XML, Rational rose, UMLMicrosoft Biztalk Server and Office XP components.

Software Engineer

Confidential, PA

Responsibilities:

• Responsible for Development of Booth Tracker application which provides tracking inventory of spaces, renting of spaces for designated market days and recording transactions that take place in a flea market. The market has provisions to rent out booths for a day, for a month for a given day at the most one week in advance.

Technologies: VB6, SQL Server 2000 and crystal reports.