SUMMARY

• Having 12+years of Software development experience in design, development, and implementation, testing of client/server web& mobile applications with excellent analytical skills.
• 7+years of experience on Microsoft Dynamic CRM 4.0,2011 and 2013,2015 in both online and on premise.
• Expertise in customization, configuration and integration of MS CRM.
• Expertise in developing and deploying plug - ins, custom workflow activities and java script extensions for MS CRM/XRM.
• Experience in translating requirements into solutions with proper dependencies and preparing strategic development plan in MS CRM/XRM.
• Expertise in writing SSIS packages for migrating data to MS CRM from SQL and generating reports using SSRS and also experience in configuring MS CRM with MS outlook and SharePoint Integration.
• Designed several custom dashboards with various degrees of complex visualizations using charts and reports.
• Expertise in web technologies to develop data centric applications using C# and ASP.NET with MVC architecture and razor engine.
• Experience in building rich web experiences using JavaScript and Silverlight. Data access experience specifically using Entity Framework/LINQ to SQL contributions to creating and maintaining databases using Microsoft SQL Server
• Experienced with SQL server 2005 & 2008, SQL, TSQL, stored procedures, Functions, Triggers, Backup and Restore.
• Proficient in HTML, XML, CSS, JSON, ODATA, IIS 6.0/7.0.
• Experience in implementing projects using agile and sure step methodologies.
• Experience on CRM integration with SharePoint 2013, outlook client and other systems
• Full cycle implementations and up-gradations in Dynamics CRM 4.0, 2011 and 2013.
• Seven years of experience in Siebel with strong skills in Siebel Business Analysis, Siebel Integration, Siebel Tools, Siebel Order Management, eScript, Workflows,Informatica, EIM, Siebel EAI,Web services, customization of Siebel Applications. Worked as Team Lead and managed offshore team.
• Proficient in database design concepts and writing stored procedures, triggers, and batch programs. Experience in writing test plans, executing test plans, preparing User Acceptance Test etc.
• Extensive experience in all facets of IT development from Application Designing, Development, Testing, Quality Assurance of these applications to customization of of-the-shelf products - Siebel CRM including configuration, testing and roll out. Involved in full cycle implementation as Team Lead.
• Rolled out the Siebel implementation including Server Installation, Application administration, Security, Testing, Data Conversion, EIM Interfacing with Legacy/proprietary DB, Client side deployment, Production support.

PROFESSIONAL EXPERIENCE

Confidential, TX

Ms Dynamics CRM Developer

Responsibilities:

• Installed and configured Dynamics CRM server in Development, training and Production environments.
• Worked on upgrade of Dynamics CRM from . Worked on post upgrade tasks
• Worked on integrating Dynamics CRM with Dynamics GP using scribe online
• Worked on customizing and extending Dynamics CRM.
• Created custom entities market, market session and rosters. Created forms based on custom entities. Written script for validations
• Worked on creating custom buttons. Worked on ribbon customization.
• Create web API to get the market and session information from external websites into CRM.
• Created check-in html pages on the market with knockout script. used ODATA for web service calls from knockout script
• Written plugins for extending CRM functionality. Created custom workflow activities
• Worked on SSRS reports. Created bustour report, market communications report, several other SSRS reports. used pre filtering to display reports at single and multiple records level.used filteredviews
• Written complex sql queries to retrieve data from Dynamics CRM and display in SSRS reports.
• Created SSIS job to verify accounts and leads from excel file

Environment: Microsoft Dynamics CRM 2015, CRM SDK, C#, Asp.net, Visual Studio 2012, MS Outlook, IIS 8.0, JavaScript, XML, Windows Server 2012, SQL Server 2012, SSRS and SSIS, TFS

Confidential - Watertown, MA

Ms Dynamics CRM Developer

Responsibilities:

• Created and maintained technical documentation relating to the system design for migration from legacy system to Dynamics CRM and other applications under the responsibility of the MS Dynamics CRM Applications Team.
• Analyzed requirements and accurately estimate effort during project planning.
• Created a detailed project plan, this includes both estimates for the tasks that will be completed and the timeline in which they will be completed
• Recommended and established new software development, testing and documentation standards for the CRM system and follow agreed change control procedures.
• Identified new working methods, initiatives and technologies to improve the level of service provided by the team to customers and other support teams.
• Created Entity Attributes, Filtered Views, Lookup fields and customized forms/views for all System & Custom Entities
• Integrated SharePoint with CRM for their documents management and other information services like search.
• Created documentation to define workflow requirements and implementing custom workflows into to automate sales/customer service process.
• Developed several workflows towards sales and customer service and configure/integrate them with MS Dynamics CRM.
• Developed .NET plug-ins for several customizations/activities and registered them with the CRM server.
• Developed custom reports in SSRS using t-SQL and FetchXML, including several drill down and drill through data analysis features in the reports.
• Developed dynamic reports for sales and customer service using joins and Pivot Tables.
• Designed several custom dashboards and other visualizations integrating reports/charts with dashboards.
• Implemented security policies within the organization using MS CRM roles and groups.
• Developed custom .Net forms, web pages and integrations using ASP.NET when requirements may not be met through customization
• Designed SOAP based WCF Web Services to integrate the public internet site with CRM system.
• Extended CRM's functionality using iFrames to communicate seamlessly with other LOB applications within CRM environment
• Created JavaScript functions to do client side validations and other UI enhancements. Customized Sitemap for entity navigation and custom menus. Resolved and assisted in application issues as needed.

Environment: Microsoft Dynamics CRM 2013, CRM SDK, C#, Asp.net, Visual Studio 2012, MS Outlook, IIS 8.0, JavaScript, XML, Windows Server 2012, SQL Server 2012, SSRS and SSIS, TFS

Confidential, MA

Ms Dynamics CRM Developer

Responsibilities:

• Developed application based on Microsoft Dynamics CRM 2013 solution and SQL Server 2008 R2.
• Extensively used application capabilities such as queues, activities, data import, charts and dashboards.
• Involved in customizing CRM and working with entities, attributes and their relationships.
• Created teams and security roles to implement role-based forms.
• Developed custom workflow activities to share/assign records with the teams across various business units.
• Developed JavaScript for entities in response to client side events on the entity forms.
• Modified application ribbon and introduced custom buttons that are mapped to web resources in Dynamics CRM.
• Designed and developed ASP.NET 3.5 portal to interface with CRM System.
• Developed custom plug-ins in Synchronous/Asynchronous Model for CRM
• Involved in generating reports with SSRS.
• Involved in the bug fixing and enhancement of the application. Involved in the end to end testing of the application.
• Participated in knowledge transfer activities of the application. Involved in production support activities.

Environment: C#.Net, Microsoft Dynamics CRM 13, SSRS, SSIS, JavaScript, MS CRM SDK, Visual Studio 2012

Confidential - Boston, MA

Ms Dynamics CRM Developer

Responsibilities:

• Led and/or participated in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM 2013
• Conducted detailed analysis sessions with end users and business subject matter experts (SMEs)
• Analyzed requirements and conducted extensive GAP analysis to determine degree of customization along with effort estimation
• Configured and implemented CRM functional and application modules, encompassing sales planning, order management, account and contact management, and commission management
• Created documentation to define workflow requirements for business process to automate and enhance sales/marketing process
• Designed and integrated ASP.NET front-end using SOAP based WCF Web Services.
• Extended CRM's functionality using iFrames to communicate seamlessly with internet and intranet web applications.
• Implemented several SQL Stored Procedures, Functions, Triggers, and implemented SSIS packages to Import/Export data from legacy data sources.
• Developed reports using CRM reporting interface and SSRS and deployed them with appropriate roles.
• Developed Main view and Single view Dashboards as an extension of Dynamics CRM. Implemented "At a Glance" overview system for users to productively process selective information based on specified criteria. Surveyed variety of users to develop customized dashboard according to their roles.
• Developed Duplicate detection rules to prevent Duplication in Cross entities
• Coordinated geographically distributed Team (Onshore/Offshore Model) to expedite custom solutions and testing
• Verified deliverables for each phase with project stakeholders and was actively involved in Product Technical Training to peers and users of CRM Application

Environment: C#.Net, Dynamics CRM 4.0, CRM 2011, SSRS, SSIS, SQL Server 2008, Framework4.5, JavaScript, Window Server 2008, SQL Server Management studio, MS CRM SDK, Visual Studio 2010

Microsoft Dynamics CRM Consultant

Confidential - Akron,Ohio

Responsibilities:

• Work with Client project teams to define functional requirements and document solution design.
• Provide technical troubleshooting, accurate and timely follow-up, escalation (if necessary) and resolution to technical support issues to maintain and increase client satisfaction.
• Specify and convey requirements for custom code, integrations, and custom reports to development team and test completed solutions.
• Provide timely updates to cases stored within Dynamics CRM by logging support cases, telephone calls and other communications throughout the lifecycle of a case.
• Perform installation, configuration, integration, testing, training, documentation and support for Dynamics CRM solutions that follow the methodology.
• Participate in continuing education opportunities to extend product knowledge via online training.
• Manage project scope, timeline, budget, and project deliverables.
• Proactively promote client education opportunities including Aspire and other customer events and webinars.
• Take an active role in the development of the CRM system.
• Document services rendered using Socius time and expense billing system Meet productivity and efficiency standards (billable hours and realization rates).
• Participate in the Agile and Microsoft Sure Step Iterative Methodologies.
• Use internal systems and processes to maintain client relations and business operations
• Maintain Socius core competencies: client focus, knowledge and skills, driving results, communication, teamwork and relationships, personal excellence, business insight, leadership, coaching and developing others.
• Extending dynamics CRM by writing Custom Pages, plugins, custom workflow activities and web resources.
• Having a good understanding of CRM security model.Perform other duties as assigned by leader.
• Work with internal team on development through C# and JavaScript.
• Work with vendor on project to project basis Using Excel, PowerPoint, Outlook and Word on the project working under tight deadlines in a fast-paced environment
• Develop supporting analysis documentation including: data dictionaries, process and data flows, business rules, and use cases
• Apply CRM Dynamics skills to identify the best solution to deliver the business needs, and help estimate the overall implementation effort
• Develop functional prototypes using CRM dynamics (and other tools, as applicable)
• Participate in the logical / functional design of the system
• Identify and document opportunities to leverage design and development components across various processes
• Write user acceptance test plans and scripts and coordinate user acceptance test execution
• Work with IT project managers to obtain consensus and signoff on requirements deliverables
• Work with project managers to obtain user acceptance test signoff

Environment: Dynamics CRM 4.0,SQL Server 2008, JavaScript, Window Server 2008, SQL Server Management studio, Visual Studio 2008

Confidential, CA

Siebel Developer/Integrator

Responsibilities:

• Worked for Confidential in implementing Consumer Goods and Marketing resource management, Promotions, Trade funds, Marketing plans, Accounts and Contacts
• Written business services using eScript, created business components, completed required config changes. Implemented required personalization changes.
• Involved in Fox change request enhancements of their existing Siebel Consumer goods implementation. Written code for enhancing existing programs and developing new programs.
• Involved in development/Enhancements of Finance and Promotion modules of Siebel Consumer goods. Involved in sales volume planning design and development. Preparing time lines and estimates to finish the task.
• Involved in design and development of Promotions (Marketing). Prepared design for Promotions screen. Created business components, applets and views for promotions screen. Written script for the buttons on the screen. For ex. to add the promotions to all titles in all accounts. Created workflow for Promotions and Trade funds.
• Involved in excel integration with Siebel extensively. Provided solution for printing excel reports through Ms-Excel. The requirement is to print multiple Priors through multiple formatted spread sheets in one Excel workbook at one time. Written macros using visual basic in Excel templates. Prepared design and development. Development is for both thin client and mobile client.
• Added the functionality of sending email for all final approved priors using Siebel Outbound Communication manager. Used email with templates. Created email Templates and Profiles.
• Prepared design and development of sending priors through workflow using email with attachments based on Fox accounts to account contacts using Siebel Outbound Communication manager. Written business services using eScript.
• Developed workflow for Fox Claim management. Written business services. Deployed the workflow.
• Developed workflow for Fox POS Load, SRP Updates, SRP Cost Price Load. Deployed the workflows. Created batch jobs for loading EIM. Written Sql in batch jobs.

Environment: Siebel 7.8 Marketing, Siebel Remote, Siebel eConsumer Goods, Siebel Tools, VB.NET,COM,EAI, MS-Visio

Confidential

Senior Siebel Consultant

Responsibilities:

• Participated in the preparation of Customer Web Self Service Strategic Plan, Siebel Web Self Service Business requirements Document, Process Flows in Siebel Web Self Service
• Prepared Detailed Technical Specification, configured the Seibel application using Siebel Tools
• Configured Siebel Application modified existing applets, views
• Created New applets, views, business components, joins, MVL
• Provided solution to get login name of the user from external ASP.NET page.
• Developed Scripting using Siebel eScript in CUT Account Login List Applet (eApps),eService Account Quick Links Applet, VBC User Registration Initial Form Applet.
• Prepared the EAI design and realized the application integration with VBC’s and XML gateway.
• Created new User Registration VBC and Integration objects. Created User Registration Process Workflow. NI CIS Dashboard workflow, NI Account Registration Workflow.
• Developed Outbound Web Services using WSDLs imported from the Service Provider.
• Provided Production support. Solved Some of the problems related to performance
• Performed migration of release from Development to QA and QA to Production.

Environment: Siebel 7.7.2.3, Siebel eService, Siebel Tools,ASP.NET, EAI,Web Services, Oracle 9i, MQseries

Confidential

Siebel Application Specialist

Responsibilities:

• Participated and taken responsibility of Project Strategy, analysis, Detailed Design, Construction, Data Conversion, Deployment, Production role out.
• Provided solutions for Siebel enhancement list. working closely with Onsite Project Manager, Technical manager.
• Gather high level business requirements, Identification of gap between Siebel functionality and requirements.
• Scope the project and plan subsequent work, preparing technical documents at subsequent phases, supervising change management process. Administration of Development and Test environments.
• Design EAI Architecture for communication with external Oracle and Sql Server databases,Design of CEB web Integration.Design UI according to requirements (e-Script, Business Objects, Business Components).
• Supervise design and development Siebel EIM (Enterprise Integration manager) for the Project.
• Coding in Siebel (Siebel Tools, eScript,VBS), Configuring BusinessComponents/Objects,Views/Screens.Created IST(Integration System Test) and UAT (User Acceptance Test) plans. Provide support for testers. Participating in daily UAT meeting. Analysis variances and assign them to developers.

Environment: Siebel 7.5, Siebel EIM, Siebel Assignment Manager,Siebel Workflow Manager,Siebel EAI,J2EE, MS SQL Server 2000.

Confidential

.Net Developer

Responsibilities:

• Design, Development, Coding & Testing of Core Components and System Integration

Environment: Windows 2000,J2EE, HTML, JAVASCRIPT, ASP.NET, IIS

Confidential

.Net Developer

Responsibilities:

• Design, develop and test(writing and executing testplans for performance test) different components of Xtorm on Solaris, Linux and different flavors of UNIX before implementing the product in production environment, Porting of Xtrom database into Sybase, Developing the necessary applications, developing custom components.

Environment: Windows,Oracle, COM,.NET, HTML, JAVASCRIPT, IIS.

Confidential

.Net Developer

Responsibilities:

• Involved in the analysis, design and documentation of the project.Prepared model view controller architecture for the application.Designed and developed user interfaces using ASP.NET and HTML.Wrote COM components for handling of requests and responses from the client.Developed the data extraction routines and wrote all the stored procedures and functions.Developed the proxy module to enable the user to proxy in as some other user.Developed COM as server side components.Solving the performances issues for the ODBC calls on Web Logic server.Prepared the test plans for the different scenarios.Involved in the unit, integration and stress testing

Environment: Windows,Oracle, COM,.NET, HTML, JAVASCRIPT, IIS.