SUMMARY:

• Seasoned software engineer with over thirty years of experience in the software and telecommunications industries. Proven hands - on technical abilities designing and implementing state of the art solutions in mission critical customer environments.
• Established track record of successfully completing projects on time and with complete customer satisfaction. History of demonstrated s leading to progressive levels of responsibility in all organizations.

TECHNICAL SKILLS:

Computers: DEC VAX, Sun Sparc Platform, PC's and Windows Servers.

Operating Systems: Solaris 2.x, Sun OS 5.x., Windows 3.12, Windows 2000, Windows 2003, Windows NT, Windows XP, MSDOS, VMS,.

Languages: C#.Net, VB.NET, C++, MVC, XML,Visual Basic, Peripro ( Confidential Proprietary GUI), SQL (Oracle, Sybase, MS), SQL Server),PL/I, Cobol, Basic.

PROFESSIONAL EXPERIENCE:

Confidential, Bohemia, NY

Lead Software Architect

Responsibilities:

• Designed the new payment point-to-point encryption (P2PE) t solution for Airport Kiosks. Kiosks now able to use Data Center servers to send authorization requests to the banks and send responses to kiosk for the customer. System was PCI (Payment Card Industry) compliant used STS Gateway ad Thales HSM to encrypt data. Verifone card readers as point of sale (PoS) and PIN entry devices (PEDs). Architecture used IBM Message Broker for business flows of data.
• Led the design of the new PFM (Passenger Flow Management) system. New system will track a passenger at different checkpoints at airport. Solution is on-premise and Amazon cloud base solution. Architecture used Java, Vert.X verticals, MongoDB, Angular and Kafka.
• Played important role in keeping architecture documents current for legacy systems and their upgrades.
• Role as a security architect to provide help to other projects to align themselves with Confidential security guidelines.

Confidential, Bohemia, NY

Call Center Solution Architect, Software Development

Responsibilities:

• Participated in pre-sales discussions with sales, customers, channel partners, and Confidential engineers.
• Responsible for creating relationship with customer while involved in Project Lifecycle for their project. Deal with customer to help them design their call center solution from Voice, Multimedia to Desktop Screen pops
• Helped with language and hours of Statement of Work that details what Confidential will provide the customer.
• Designed and implemented CTI applications for use Confidential call centers using .C#.Net. CTI applications provided Call Information Customer Call Center Agents while interfacing with 3rd party applications such as CRM (Saleforce.com, Microsoft Dynamics, Remedy, SAP),

Confidential, Bohemia, NY

Technical Team Leader, Software Development

Responsibilities:

• Team Leader of a North American Professional Services software development group consisting of nineteen software engineers in the development of Computer Telephony Integration (CTI) applications for use in medium to large call centers. Responsible for utilization, productivity, and all technical aspects of the group.
• Participated in pre-sales discussions with sales, customers, channel partners, and Nortel engineers. Routinely assist Technical Support teams in trouble-shooting complex telephony and network implementations.
• Designed and implemented CTI applications for use in Nortel, and Confidential call centers using C# n VB..Net. CTI applications provided Call information Customer Call Center Agents while interfacing with 3rd party applications such as CRM (Saleforce.com, Microsoft Dynamics, Remedy, SAP),
• Developed Web Service to provide telephony functionality to IVR applications using C#.Net, MVC and ASP.Net.
• Top Nortel Contributor.
• Considered a CTI subject matter expert within Confidential .
• Created and presented numerous product and service s and demonstrations.
• ISO processes followed with all documentation.

Confidential, Bohemia, NY

Sr. Software Engineer

Responsibilities:

• Designed and implemented CTI, IVR and Contact Center applications for use in Nortel, Confidential and NEC call centers.
• Responsibilities included utilizing project management lifecycle tools, creating and updating project milestone charts, escalating schedule and budget deviations to upper management, scheduling, performing, and documenting project status conference calls and meetings, assembling all necessary turnover documentation for the technical support staff, developing new business quotes for sales staff, providing project management and technical leadership to junior staff, and providing project management support in my immediate manager’s absence.
• Participated in pre-sales discussions and demos with customers, channel partners, and Nortel engineers, and routinely handled complex implementations.
• ISO processes followed for all documentation.

Confidential, Syosset, NY

Sr. Software Engineer

Responsibilities:

• Designed and implemented photo system used in Space Station. Responsibilities included design documents, test plans ad coding applications. Applications were written in C++ in a UNIX environment.

Confidential, New York, NY

Sr. Software Engineer

Responsibilities:

• Member of software team that was responsible for development of CD Legal Document system. Designed and Developed C++ Interface for Table of Contents. Designed and developed server application that interfaced with SQL Server Database to generate the Table of Contents for CD’s.

Confidential, New York, NY

Sr. Software Programmer

Responsibilities:

• Team leader for Client / Server project that provisioned Nortel and Lucent switches. Responsible for a team of programmers that developed User interfaces for different systems.
• Responsible for utilization, productivity, and all technical aspects of the group. Designed and Developed User Interface for a system that allowed user to assigned functionality to different types of phones. Programmed in Borland C++ to develop user interfaces.
• Participated in demonstrations and presentations for Confidential executives, customers and IBM trade shows. Designed and developed batch programs using PL/I and COBOL to extract information for E911 system.
• Used Knowledgeware to model data and processes for Client/Server project.

Confidential, New York, NY

Programmer

Responsibilities:

• Developed and maintained systems that provided daily information for NBA, MLB and NFL sports leagues Systems provided users with ability to enter statistical data and provide reports for official league and media. Developed system to provide ad hoc queries to provide answers to media.