OBJECTIVE:

• A position in IT that provides opportunity for growth for both myself and my employer.

SUMMARY:

• Desktop and Server Management and Support - Expert level.
• Windows Administration and Support - Expert level.
• Network Administration and Support - Expert level.
• Desktop, Laptop, Server hardware - builds, configuration, support, repair - Expert level.
• Software and Hardware installation, configuration, problem troubleshooting, diagnosis and resolution; desktop imaging, deployment, management (Ghost-Expert level, SCCM-Intermediate level).
• Technical support on all tiers, onsite and offsite, individual and team based - Expert level.
• 3COM, SMC, Cisco, Dell, HP, Juniper switches - Intermediate level.
• Adtran, Adva and Cisco routers - Intermediate level.
• Cisco, Watchguard and Sonicwall firewalls - Intermediate level.
• Cellular bridges and aircards, Blackberries - Intermediate level.
• GPS modem provisioning and programming, DDTI mapping software - Intermediate level.
• Belkin, Cisco, Engenius, and Netgear WLAN routers and access points - Intermediate level.
• Microsoft DOS, Windows 9x-7, Windows NT Server 3.5-2008 - Expert level.
• Novell Netware 3.11-6. VMWare with Vsphere. Oracle Virtual Box - Intermediate level.
• Remedy and Spiceworks ticketing systems - Intermediate level.
• Microsoft Office 4-2010, Microsoft Exchange 5-2010 with Blackberry integration, Novell Groupwise 4-6, Zimbra, Cheyenne Arcserve, Veritas Backup Exec - Intermediate level.
• Intertel, Polycomm, Mitel and Cisco phone systems, analog, digital and VoIP - Intermediate level.
• Polycomm, Codian, Tandberg and Lifesize video conferencing codecs, bridges, gateways - Intermediate level.
• Documentation:, Disaster Recovery, hardware/software inventory, licensing, compliance - Intermediate level.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Technical Operations Analyst

Responsibilities:

• Management of the ITSM process and entitlement validation and REM event validation for the deployment team. Functioned as the 'gatekeeper' for all deployments. Reason for leaving: Change management process offloaded to another team.

Confidential, Columbus, Ohio

Windows 7 Support Specialist

Responsibilities:

• Provide all level 2 support for windows 7 migration to end users, both at desk and over the phone. Resolve issues involving SCCM clients and noncompliant PC's, missing applications, compatibility issues, software issues, reimaging, network issues and escalating if necessary.

Confidential, Columbus, Ohio

Senior NOC Operator/Surveillance Specialist

Responsibilities:

• Monitor Commercial Edge Network, Ethernet over Fiber and Primary circuit alarm boards in Netcool for service disruptions, outages, equipment failures and configuration errors. Investigate, troubleshoot and resolve, or escalate if necessary. Monitor chat and email for tickets that involve the Midwest CNOC and resolve those, escalating if necessary.
• Provide for teleconferencing needs between Engineering, customer service and customers when required to resolve issues. All issues documented and processed using Remedy ticketing system. PuTTY and smarthosts used for direct access to devices. Netcool and Xymon used for monitoring.
• Reason for leaving: Midwest CNOC operations transferred to Texas CNOC. Unable to relocate.

Confidential, Worthington, Ohio

Level III IT Specialist

Responsibilities:

• Level III support individually as well as supplemental level I and II support (along with 2 other team members) for all 5 offices of Medvet. Windows XP and 7.
• Network administration and support Cisco, Sonicwall.
• Active Directory Administration and support - Windows 2003&2008.
• Phone system administration and support Mitel.
• Video conferencing support and administration Polycom and Lifesize.
• Desktop and laptop management and support. Windows XP, 7.
• Ticketing system used: Spiceworks.
• 3 week 24/7 oncall rotation.
• Reason for leaving: Left to pursue Senior NOC Specialist opportunity at Time Warner.

Confidential, Columbus, Ohio

Unified Communications Voice Technician

Responsibilities:

• 3 month contract to transfer all phones from a building in preparation for its demolition. Transferred all personnel in building from Nortel phones to Cisco phones. Also assisted with phone support at the Medical Complex.
• Ticketing system used: ServiceNow.
• Reason for leaving: Contract completed.

Confidential, Raymond, Ohio

Imaging Administrator

Responsibilities:

• All Imaging Administration, including desktops, laptops, blade workstations and blade servers. Managed Windows 7 migration project during contract: Created and customized all windows 7 images. Deployment of certified images in progress until completion of contract. Ghost and Altiris used.
• Video conferencing support and administration of Polycom and Cisco video conferencing systems for Raymond Ohio office as well as Codian bridge for all North America offices. Provided supplemental support for the Codian bridge in Japan and for all of the European offices.
• Provide level III support for IS3 Operations Helpdesk whenever they have issues they can't resolve. Windows XP and 7. Ticketing system used: Remedy.
• Reason for leaving: Project outsourced to India by NEC.

Confidential, New Albany, Ohio

Associate: Senior Systems Administrator

Responsibilities:

• All Active Directory Administration. Windows Server 2003 and 2008.
• Exchange Administration. Exchange 2007.
• Video conferencing support and administration: Polycom and Lifesize.
• Desktop and laptop management, support and administration.
• All imaging for corporate desktops and laptops. Ghost and Altiris used.
• IT Support, all 3 tiers. Windows XP and 7.
• Ticketing System used: Sourceforge (Opensource).
• Research, installation, configuration and support of the AD Self Service application.
• Reason for leaving: Position eliminated, responsibilities transferred to Senior Systems Design Engineer.

Confidential, Hilliard, Ohio

Contract: IT Systems Administrator

Responsibilities:

• All Active Directory administration. Windows Server 2003 and 2008.
• All Exchange Administration. Exchange 2007.
• IT Support, all 3 tiers. Windows XP and 7.
• All image builds for PC's at Police Division, including desktops and cruiser laptops. Ghost used.
• Full support of all communications equipment at the Police Division and 911 dispatch center, including GPS modems and mapping software, as well as search and retrieval software for dispatchers, police officers and detectives (iLincs, LEADS). Maintained 100% uptime around the clock. 24/7 oncall at all times.
• Reason for leaving: Left to pursue permanent Systems Administration opportunity.

Confidential, Columbus, Ohio

Associate/ IT Support

Responsibilities:

• Technical Support, tiers I and II.
• All image builds for PC's in DVD kiosks.
• DVD kiosk configuration, testing and deployment: PC builds, aircards, bridges and firewalls.
• Desktop and Server Management and Support. Windows XP, Windows Server 2003.
• All imaging for DVD Kiosk PC's, Ghost used.
• Blackberry configuration, testing and support.
• 24/7 oncall support provided with a rotation of every other week.
• Completed move to a new office building. Transferred all phones and PC's and assisted with setup and configuration of network at new site.
• Reason for leaving: Company was a startup and went out of business.

Confidential, Columbus, Ohio

Associate: Systems Administrator

Responsibilities:

• IT Infrastructure Support and Administration for the corporate office, as well as backoffice desktop and printer support for the stores, and all support for regional managers in the field.
• All AS400 administration.
• All Novell administration. Netware 3.12 to 6.
• All Groupwise administration. Groupwise 4, 5.
• All Windows NT Administration. NT 4.0.
• All desktop and laptop management and support. Windows XP.
• All imaging of corporate desktops and laptops, and all POSdriver servers and point of sale terminals in the stores. Ghost used.
• All phone system support: Intertel.
• IT support on all 3 tiers provided solely at corporate office and with a team to the stores.
• Documented hardware and software inventories as well as disaster recovery procedures.
• Took over an audit from the SPA and documented everything to get company in compliance and dramatically reduced the fine from $56,000 to $18,000.
• Implemented Postini anti - spam service and provided .
• Managed year 2000 compliance project.
• Managed Windows XP migration for corporate office and to the stores.
• Reason for leaving: Company went bankrupt.