SUMMARY:

• 20 years experience as Network Administrator/Engineer holding various titles including Network Administration Specialist, Senior Computer Engineer, System Administrator, Senior Novell Engineer supporting various diverse
• Confidential and Confidential . During this 20 year time frame I have worked with a diverse set of Server configuration software including Linux/Unix, Microsoft Server version NT5.0/2k/ 2003/2008/2012 , Novell Netware 3.x/4.x, 5.x, 6.x. I also have configured and implemented MS Exchange server software versions including 2k, 2003, 2008, 2010,2012. I have been the primary applications support person for a diverse industry(medical, government, law) applications including 3rd parties apps as where I was responsible for all interaction with the vendors. I have held various levels of Security Clearances.

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Support Analyst

Responsibilities:

• Initial point of contact for all Surgery Centers IT related issues.
• Primary application support for various Clinical applications including Nextgen, HST, Solomon, ONbase, Advantx as well as various 3rd party vendor applications.
• Investigated and diagnosed issues with clinical applications including interacting with vendors or working with applications knowledge base.
• Provided correct responses to request for support by means of for example: making modifications to system parameters, developing work - arounds or site specific enhancements, reconfiguring systems, changing operating procedures, users and staff.
• Maintained ISupport ticket database insuring proper opening, closing and ongoing support for all user based and project work.
• Installed, configured and upgraded Microsoft/MS Exchange 2007/2010/2012 operating systems and software
• Installed, assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanners and other hardware
• Created and edited user accounts via MS Exchange 2007/2012 and Active Directory services via Microsoft Server
• Troubleshot computer system problems and problems with hardware and software, network and peripheral equipment and making necessary repairs and corrections
• Created and edited user accounts via MS Exchange 2010 and Active Directory services utilizing OWA for verification of Mailbox usage in Exchange 2010
• Configured Wireless topography, connectivity and clients. Determined issues with mail accounts or servers.
• Acted as a technical resource to help users resolve equipment problems and software issues.

Environment: Windows 8/7/XP, Apple/Macintosh, MS Exchange2003/2012, MS Office Suite 2010/2013 (Word, Excel, Outlook, PowerPoint, SharePoint, MOC, Project), VMWare, Citrix4.5-7, Dell, HP, IBM, Laptops/Desktops, Norton Ghost, LAN, WAN, Cisco, Printers, Scanners, Proprietary Applications, Norton Antivirus Software, Sophos Antivirus, Acronis Ghost Suite, Symantec Antivirus Software

Confidential, Detroit, MI

Senior Desktop Engineer

Responsibilities:

• Installed, configured and upgraded Microsoft/MS Exchange 2007/2010/2012 operating systems and software
• Installed, assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanners and other hardware
• Created and edited user accounts via MS Exchange 2010/2012 and Active Directory services via Microsoft Server
• Troubleshot computer system problems and problems with hardware and software, network and peripheral equipment and making necessary repairs and corrections
• Created and edited user accounts via MS Exchange 2010 and Active Directory services utilizing OWA for verification of Mailbox usage in Exchange 2010
• Configured Wireless topography, connectivity and clients
• Installed, upgraded and troubleshot Macintosh/UNIX/Linux operating systems and software
• Updated all client workstation from Windows XP to Windows 7/Windows 8 Operating Systems
• Determined issues with mail accounts or servers.
• Primary Applications support for all document management software within law firm.
• Investigated and diagnosed issues with clinical applications including interacting with vendors or working with applications knowledge base.
• Provided correct responses to request for support by means of for example: making modifications to system parameters, developing work-arounds or site specific enhancements, reconfiguring systems, changing operating procedures, users and staff.
• Recommended hardware and software solutions that fit the business needs
• Assisted with planning, design, research and acquiring new or upgraded hardware and software and the implementation into total business solutions
• Installed and maintained Wireless Networks and Routers, Ipod/Iphones/Imacs insuring connectivity and TCP/IP protocol
• Installed Cisco routers and diagnosed switch & hub connectivity issues

Environment: Windows 8/7/Vista/XP, Apple/Macintosh, MS Exchange, MS Office Suite 2010/2013 (Word, Excel, Outlook, PowerPoint, SharePoint, MOC, Project), VMWare, Citrix, Dell, HP, IBM, Laptops/Desktops, Norton Ghost, LAN, WAN, Cisco, Printers, Scanners, Proprietary Applications, Norton Antivirus Software, Symantec Antivirus Software

Confidential, Detroit, MI

System/Desktop Support Specialist

Responsibilities:

• Installed, configured and upgraded Microsoft/MS Exchange 2010 operating systems and software Installed, assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanners and other hardware
• Created and edited user accounts via MS Exchange 2010 and Active Directory services
• Troubleshot computer system problems and problems with hardware and software, MS Outlook 2010, network and peripheral equipment and making necessary repairs and corrections
• Created and edited user accounts via MS Exchange 2010 and Active Directory services utilizing OWA for verification of Mailbox usage in Exchange 2010
• Configured Wireless topography, connectivity and clients
• Installed, upgraded and troubleshot Macintosh/UNIX/Linux operating systems and software
• Updated client workstation from Windows XP to Windows 7 Operating System
• Determined issues with mail accounts or servers using PowerShell thru Exchange 2010
• Acted as a technical resource to help users resolve equipment problems and data and performing some help desk functions
• Recommended hardware and software solutions that fit the business needs
• Assisted with planning, design, research and acquiring new or upgraded hardware and software and the implementation into total business solutions
• Installed and maintained Wireless Networks and Routers, Blackberry, Ipod/Iphones/Imacs insuring connectivity and TCP/IP protocol
• Installed Cisco routers and diagnosed switch & hub connectivity issues

Environment: Windows 7/Vista/XP, Apple/Macintosh, MS Exchange, MS Office Suite 2010 (Word, Excel, Outlook, PowerPoint, SharePoint, MOC, Project), Dell, HP, IBM, Laptops/Desktops, Norton Ghost, LAN, WAN, Blackberry, Cisco, Printers, Scanners, Proprietary Applications, Norton Antivirus Software, Symantec Antivirus Software

Confidential, Washington, DC

Network/System Administrator

Responsibilities:

• Installed, configured and upgraded Microsoft 2008/2010 Server operating systems, Microsoft XP/Windows desktop operation system and all related software
• Installed, assembled and configured computers, monitors, network infrastructure and peripherals such as printers, scanners and other hardware
• Troubleshot and maintained computer system, hardware and software, e-mail, network and peripheral equipment
• Created and updated user accounts via MS Exchange 2010 and Active Directory services
• Maintained 50 user Blackberry Enterprise Server verifying user connectivity and email distribution.
• Installed, upgraded and troubleshot Macintosh/UNIX/Linux operating systems and softwareInstalled, configured and maintained VMware Citrix 5.0 XenServer and ZepApp desktop software
• Primary Applications support for various government and third party applications.
• Recommended hardware and software solutions that fit business needs
• Assisted with planning, design, research and acquiring new or upgraded hardware and software and implementation into total business solutions
• Installed and maintained Wireless Networks and Routers, Blackberry, Ipod/Iphones/Imacs insuring connectivity and TCP/IP protocol
• Updated 300 client workstation from Windows XP to Windows 7 Operating systems.

Environment: Windows 7/Vista/XP, Apple/Macintosh,, MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook, SharePoint, MOC, Project), Active Directory, MS Exchange, Dell, HP, IBM, Laptops/Desktops, Norton Ghost, LAN, WAN, Blackberry, Cisco, Printers, Scanners, Proprietary Applications, Symantec Antivirus Software

Confidential, Detroit, MI

Computer/Networks Specialist

Responsibilities:

• Installed, configured and upgraded Microsoft 2003/2008/2010 Server operating systems, Microsoft XP/Windows desktop operation system and all related software
• Installed, assembled and configuration for computers, monitors, network infrastructure and peripherals like printers, scanners and other hardware
• Troubleshot computer system problems and problems with hardware and software, e-mail, network and peripheral equipment and making necessary repairs and corrections
• Acted as a technical resource to assist users resolve equipment problems and data and performing some help desk functions
• Assisted with planning, design, researching and acquiring new or upgraded hardware and software and implementing them into total business solutions
• Installed and maintained Wireless Networks and Routers, Blackberry, Ipod/Iphones/Imacs insuring connectivity and TCP/IP protocol
• Updated client Workstations from Windows XP to Windows 7

Environment: Windows 7/Vista/XP, Apple/Macintosh, MS Office Suite, Dell, HP, IBM, Laptops/Desktops, Norton Ghost, LAN, WAN, Blackberry, Cisco, Printers, Scanners, Proprietary Applications, Symantec

Confidential, Detroit, MI

End User Computer Support Specialist

Responsibilities:

• Sole contact for all hardware and software desktop related issues within Detroit area oil refinery nstalled and tested hardware on Confidential to identify system hardware issues and verify functionality
• Diagnosed problems with software configurations and LAN connectivity issues including cable patching on Confidential machines nitored and maintained Remedy database service request call queue in accordance with Service Level Agreement
• Primary software packager responsible for properly testing and initial launch of new server based applications.
• Supported Lab Personnel & Damaged Control Data Center complying with safety and Environment OSHA handing of materials and waste.
• Completed EBT courses certifying in OSHA Fire, Safety, Environment control & Security for Oil Refinery
• Migrated all client workstations from Windows 2000 to Windows XP operating system.

Environment: Windows 7/Vista/XP, MS Office Suite, Dell, Laptops/Desktops, Norton Ghost, Symantec, LAN, WAN, Blackberry, Cisco, Printers, Scanners, Proprietary Applications, Remedy, Norton Antivirus Software

Confidential, Detroit, MI

System Administrator/Migration Specialist

Responsibilities:

• nstalled and completed tests on GMC hardware to ensure functionality and identify system hardware issues on
• Diagnosed issues with software configurations and LAN connectivity issues including cable patching on GMC machines
• Installed and tested GMC PCP'ed applications per ITSRF Requests. Timely documented information on defective and broken products.
• Installed Windows 2000 operating system including configuration of Lotus Notes and creation of network objects and implementation of Active Directory services
• On-call support for troublecall assistance for user network connectivity and application solutions

Environment: Windows XP, MS Office Suite, Lotus Notes, Dell, Laptops/Desktops, Norton Ghost, LAN, WAN, Blackberry, Cisco, Printers, Scanners, Proprietary Applications, Remedy, Symantec Antivirus Software

Confidential

Computer Consultant/Technical Trainer

Responsibilities:

• Computer technical consultant for various freelance operations, including the full lifecycle management for various small computer systems. Technical consultant responsible for system backup, upgrade and replacement of network components, desktop peripherals and software.
• On-call support for troublecall assistance for user network connectivity and application solutions

Environment: Windows XP/2000, MS Office Suite, Dell, Laptops/Desktops, Norton Ghost, LAN, WAN, Cisco, Printers, Scanners, Proprietary Applications, Remedy, Symantec Antivirus Software

Confidential, Washington, DC

Migration Specialist

Responsibilities:

• Initial backup of existing servers & User workstations using arcserve application to preserve network/workstation integrity
• Installed Windows 2000 operating system including configuration of Microsoft Exchange client and MS Outlook and creation of network objects and implementation of Active Directory services
• Installed Secure Sockets layer and Internet Information Services to ensure secure internet connectivity and encryption
• On-call support for troublecall assistance for user network connectivity and application solutions

Environment: Windows XP/2000, MS Office Suite, Dell, Laptops/Desktops, Norton Ghost, LAN, WAN, Cisco, Printers, Scanners, Proprietary Applications, Remedy, Symantec Antivirus Software

Confidential, Washington, DC

Senior Network Engineer

Responsibilities:

• Loaded Windows 98/2000 operating systems on user workstations
• Configured Microsoft Outlook mail application providing email accessibility
• Loaded Microsoft Office Suite 98/2000 on user workstations and provided helpdesk support for application suites
• Created primary user account providing Network security, application accessibility and customization
• Provided backup support using Arcserve application
• Installed Secure Sockets layer and Internet Information Services to ensure secure internet connectivity and encryption
• Provided WAN hardware, software and e-mail troublecall assistance
• Primary contact for the installation and configuration of Blackberry and Palm Pilot handheld devices for email connectivity.

Environment: Windows XP/2000/NT, MS Office Suite, Dell, Laptops/Desktops, Norton Ghost, LAN, WAN, Cisco, Printers, Scanners, Proprietary Applications, Remedy, Symantec Antivirus Software

Confidential, Washington, DC

Senior Novell Engineer

Responsibilities:

• Loaded Windows NT/95 operating systems on user workstations
• Provided network accessibility by configuring Netware client and ZenWorks applications launcher for network applications
• Used Zenworks to properly test and launch new server based applications
• Created primary user accounts providing Network security, application accessibility and customization
• Managed and maintained network resources including production servers
• Created and monitored network print queues, users and directories
• Provided LAN hardware and software troublecall assistance
• Provided user support to remote workstations

Environment: Windows XP/2000/NT, MS Office Suite, Dell, Laptops/Desktops, Norton Ghost, LAN, WAN, Cisco, Printers, Scanners, Proprietary Applications, Remedy, Symantec Antivirus Software

Confidential, Washington, DC

Network Administrator

Responsibilities:

• Created primary user accounts providing Network security, application accessibility and customization.
• Managed and maintained network resources. Created and monitored network print queues, users, and directories.
• Provided LAN hardware and software troublecall assistance.
• Provided user support to remote workstations.

Environment: Windows 95/NT, MS Office Suite, Dell, Laptops/Desktops, Norton Ghost, LAN, WAN, Cisco, Printers, Scanners, Proprietary Applications, Remedy, Symantec Antivirus Software

Confidential

Systems Operations Supervisor/Small Computer System Specialist

Responsibilities:

• Monitored system console and prioritized online system resources
• Maintained hardcopy historical files
• Performed minor system maintenance and supported user support to remote workstations
• Performed the operation, setup, installation, upgrade, maintenance and Security of small computer systems and components
• Accountable for installation of software, initial user and primary interface with users on matters pertaining to small computer systems
• Supported Novell Local Area Network connectivity and implementation
• Provide maintenance and inspection of HVAC systems following detailed instructions

Environment: Windows 95/NT, MS Office Suite, UNIX, Dell, Laptops/Desktops, Norton Ghost, LAN, WAN, Cisco, Printers, Scanners, Proprietary Applications, Remedy, Symantec Antivirus Software