SUMMARY:

• IT Experience from (20+ Years).
• Problem Solving / Issue Resolution - Group Presentations - Software Testing / Troubleshooting
• Cherwell Service Management System Design & Administration
• VMware / Windows Server / Active Directory / MS Azure Console Administration
• System Engineering / Business& System Analyzing / Implementation
• Teaching / / Presenting
• Workflow Planning and Automation
• System Analyses / Business Needs / Interfaces
• Project, Process and Task Management
• Managing Technologies to optimize employee productivity
• Customer Relations / Technical Support - Engineering & Design of Systems, Interfacing to multiple systems & Data Feeds

TECHNICAL SKILLS:

Software and OS Expertise: Administrative Software Configuration Adobe Dreamweaver Proficient in Microsoft Office Suite OS: MS Windows Server 2003/ 2003 R R2 / 2012; MS Windows NT / XP / 7 / 8x / 10 / 11

PROFESSIONAL EXPERIENCE:

Stake Technology Specialist

Confidential

Responsibilities:

• Responsible to support all technology related equipment for 9 local wards in 5 buildings, and 5 PC computer resource library. Technology includes network connections, switches, LAN/Wi-Fi/IoT connections, maintaining Wi-Fi access points; computer installations, upgrades; printers, ISP liaison with various ISP. Weekly webcasts from each building. Managing credentials for stake accounts and each ward. Setup, and configure webcasts with multiple Audio & Video feeds. troubleshooting and problem-solving issues at all levels.

Confidential

Information Technology Specialist

Responsibilities:

• Lead Administrator Cherwell Service Management System - VMware administration - Active Directory administration - Windows server administration - MS Azure administration - provided to end-users on new on-line support-ticketing system - completed knowledge transfer to fellow Cherwell administrators on complex “off-boarding” processes for departing employees. Troubleshooting issues and implementing remediation. Active Directory administration - Windows server administration - VMware administration - printer management managed Windows servers - server virtualization - assisted desktop support with network migrations - coordinate troubleshooting efforts impacting multiple teams - created and maintained checklists for server deployment and removal, ensuring integrity of network security - wrote and maintained procedure documents for all processes. Spec server and hardware needs for procurement purposes.
• Worked with several teams to create virtual desktops for over 40 boards and bureaus’ staff (approximately 3,000 users) within a month’s time. This was as COVID was looming and offices were initially being sent to work from home.

Systems Software Specialist

Confidential

Responsibilities:

• Spec server and hardware needs for procurement purposes. Active Directory administration - Windows server administration - VMware administration - printer management managed Windows servers - lead on server virtualization - assisted desktop support with network migrations - created and maintained checklists for server deployment and removal, ensuring integrity of network security - wrote and maintained procedure documents for all processes - coordinate troubleshooting efforts impacting multiple teams.

Confidential

Office of Information Services/PC Support

Responsibilities:

• Diagnose and resolve hardware, software, network configuration, email, and printer problems on workstations and laptops. Mentor new staff on processes and procedures, solutions, resources, and new technologies available. Act as technical lead to other Support Staff, assisting in troubleshooting & resolving more complex issues. Interact with members of other units to resolve unusual networking issues. Install and configure system peripherals and software. Technical liaison between DCA staff, Information services staff at DCA & Confidential providing a new Secure File Transfer Protocol (SFTP) connection to servers at
• Confidential for on-line (web based) travel expense claims. Answer calls from client users, troubleshoot and diagnose the problem, analyze the best course of action, and carry out that action. Interact with staff from other information service units to resolve issues impacting their scope of responsibility.
• Reset Netware passwords after verifying identity. Learn & use a variety of system & network tools and resources to connect to remote workstations and research errors, and complete corrective action. Evaluate client needs and make recommendations on hardware and software procurement issues. Write Desk Procedures for new processes.

Confidential

Office of Information Services/PC Support

Responsibilities:

• Diagnose and resolve hardware, software, network configuration, email, and printer problems on workstations and laptops. Install and configure system peripherals and software. Answer calls from client users, ask questions to troubleshoot and diagnose the problem, analyze the best course of action, and carry out that action. Reset Netware passwords after verifying identity with signed from Supervisor/Manager. Learn & use a variety of system & network tools and resources to connect to remote workstations and research errors, and complete corrective action. Document calls in GWI incident tracking database with actions taken, time spent, and final resolution for Management statistics and knowledge base for future . Aid Assistant
• Associate and Staff level analysts on difficult issues and share my experiences to train the analysts on solutions, resources, and new technologies available. Evaluate client needs and make recommendations on hardware and software procurement issues. Write Desk Procedures for new processes. Install/setup & troubleshoot Nextel Blackberry's synchronizing with Lotus Notes through desktop application and wireless connection. Coordinate transition from Shiva Modem to RAS Server dial-up for several Boards and Bureaus.

Assistant Information Systems Analyst

Confidential

Responsibilities:

• Respond to Agency State-wide Help Desk calls on full range of computer issues. Diagnose, and resolve hardware, software, network configuration, email, and printer problems. Maintain computer standards pricing page on Intranet web site. Evaluate advancing technology to keep equipment computer standards current. Lead on maintaining on/off-site tape back-up systems and schedule/perform tape replacement.