SUMMARY:

• Expert Agile Coach and Scrum Master with eight years of coaching and Scrum Master experience and fifteen years of traditional Project Management and IT experience. Extensive list of s upon request. Certified Scrum Master, trained by Jeff Sutherland, co - founder of Scrum). Certified Project Management Professional (PMP). Certified in ITIL Foundations.
• Scrum Master for twelve teams over five years, two to three teams concurrently. Responsible for scaling Agile/Scrum at the program level, using Large Scale Scrum (LeSS) and elements of the Scaled Agile Framework (SAFe), and leading Scrum of Scrums. Used JIRA/Confluence, TFS and Serena Agile to manage projects Created content for and led classes in Agile/Scrum for the following corporations:
• Confidential (company-wide), ESPN (the Ad/Sales Organization), and Confidential (the Product Development Organization). Exceptional communication/presentation skills built on a MA in English from Middlebury, graduate work at Oxford University, and ten years teaching English. Intuitive leader and motivator. Core values: Respect, Honesty, Empowerment, and Collaboration. I believe fully leveraging the knowledge, experience, and wisdom of team members is the single most important factor in a team or project’s success. Able to elicit and document, precisely and thoroughly artifacts including: Product Backlogs (multiple, scaled), Streams, Epics, Stories, Charters, Schedules, Budgets (for which directly responsible), Risks and Issues. The time saved by doing these right the first time is immeasurable

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Agile Coach/Scrum Master

Responsibilities:

• Transitioned four teams in the Consumer & Commercial Banking: Digital Security Development Organization from waterfall and/or pseudo-Scrum to the official Scrum framework adopted by Confidential . All four teams passed L1 by the 3rd quarter assessment. Goal is to achieve L2 for the 4th quarter assessment. eight months for:
• Provided classroom in Scrum, including tests, based on the Scrum Guide by Sutherland and Schwaber. Provided hands-on team to teams acting in the role of Scrum until I determined the team had achieved a level of mastery adequate for another Scrum Master, whom I mentored, took over. Facilitate backlog refinement sessions, daily scrums, sprint planning, release planning, sprint reviews, and sprint retrospectives.
• Configured Jira to manage sprints and configured custom reports and dashboards to report to upper management and all stakeholders. Trained the team in proper story creation and sizing, and how to interpret velocity for sprint and release plannning Selected as the only Coach/Scrum Master in Digital Security Dev organization to provide hands-on acting in the role dedicated Scrum Master due to initial success with first team.

Confidential, New Brunswick, NJ

Agile Coach/Scrum Master

Responsibilities:

• Three month contract to train team members and management, set up Scrum framework for existing project.
• $3m+ Enterprise Facilities Management Hub Project to consolidate facilities data for business planning. Requires management of complex workflow/teams to: 1) Ingest data from CURV database into data lake; 2) Integrate data in Teradata using Informatica; 3) Generating reports and scorecards using QLIK
• Conducted classes and coached team and management Configured and managed JIRA to track our epics, stories, subtasks, impediments, burndown, velocity, and dashboards. Deconstructed requirements into logical epics, components, stories, labels, and subtasks. Trained Product Owner(s) and BAs in epic and story creation. Led Daily Scrums, Backlog Refinements, Sprint Reviews, and Sprint Retrospectives Ensured framework met JnJ’s compliance and SDLC requirements for tracking progress. Trained Confidential Project Manager to take over as Scrum Master at end of contract.

Confidential, Warren, NJ

Agile Coach/Scrum Master/Sales Engineer

Responsibilities:

• Requested by the CEO to coach/transform the development organization to Agile/Scrum. Coached/transformed the sales organization using Agile and Lean principles. Partnered with the General Manager to redesign the Opportunity and Lead Management processes using Kanban and Lean principles and processes. Provided pre-sales technical support for twelve cyber security products.

Confidential, Simsbury, CT

Agile Coach/Scrum Master/Manager of the US Technical Account Managers

Responsibilities:

• Coached the TAM organization in Agile principles, e.g., individuals and interactions over processes and tools, responding to change over following a plan Restructured the TAM organization based on Kanban and a modified Scrum framework tailored for technical account management. Increased specialization, customer-focus, efficiency, and improved moral by empowering teams, establishing and upholding accountability, and facilitating communication to meet the needs of each unique situation.
• Provided technical account management for major accounts, activities for which include: onboarding,, resolution of technical issues, and aligning customers’ strategic business needs with Fortify-on-Demand’s products and services.

Confidential, Hartford, CT

Agile Coach/Scrum Master

Responsibilities:

• Coached the PMO and Management team in Agile/Scrum and Kanban. Scrum Master for three web development projects, activities for which included: the team in Scrum methodologies. Creating and maintaining sprint backlogs, task boards, storyboards, burndown/burnup charts. Leading daily scrums, backlog grooming sessions, sprint planning sessions, sprint reviews, and sprint retrospectives. Increasing productivity by removing impediments, facilitating collaboration, and blocking noise and distractions from affecting the team. Tracking and managing budgets and resources. Release Train Engineer using SAFe for major and minor releases of T360
• Confidential ’s flagship enterprise legal management web application, activities for which included: Used Agile/Scrum to coordinate multiple feature development and infrastructure projects from POC and development through release to Production. Managed/led communications, Scrum of Scrums, deployments, and post-deployment retrospectives/lessons learned sessions. Managed multiple client implementations of T360, responsibilities for which include managing scope, schedule, and budget to meet contractual agreements established in SOWs.
• Led a project to improve the service request intake/delivery process for one-time revenue development work, the goal of which was to improve efficiency, visibility, and accountability by identifying the gaps and overlaps in the products and services offered, clarifying/defining the lines of business, services, and service levels, an establishing agreement on and implementing corrective actions and organizational improvements. Led a project to mask customer data in all non-Production environments.

Confidential, Bloomfield, CT

Senior Project Manager/Scrum Master

Responsibilities:

Please Note: This project disbanded shortly after I started. I left of my own accord and on excellent terms with my manager, who is still there, and will be happy to act as a . Responsible for overall coordination, status reporting, and stability of a cross-functional project to build testing environments and mask the data therein. Coordination of data management and data masking to meet customer and security compliance mandates. Helped defined PMO roles and responsibilities.

ESPN, Bristol, CT

Agile Coach/Scrum Master

• Defined scalable Scrum framework for the Advertising Sales Replacement Program. Trained/coached team members, management, and other stakeholders in the implementation of the scalable Scrum framework. Led the Scrum of Scrums and release planning sessions. Managed scope and schedule to budget of $3.4m for Ad/Sales Replacement Program Acted as Scrum Master for two of four Scrum teams, activities for which included leading daily scrums, sprint planning sessions, sprint reviews, sprint retrospectives, backlog grooming, and JAD sessions.
• Used velocity-based forecasting and best/worst case scenarios to plan releases, resulting in full scale revision of target dates to better align with reality. Increased productivity by removing impediments, facilitating collaboration, and blocking noise and distractions from affecting the team. Created and managed sprint backlogs, task boards, storyboards, burndown/burnup charts (using Serena Agile) and communicating status to upper management and stakeholders. Exported data from Serena Agile into excel workbooks and using advanced formulas and pivot tables to create meaningful reports and scope and schedule baselines.

Confidential, South Windsor, CT

Agile Coach/Scrum Master

Responsibilities:

• Analyzed root causes, and recommended and oversaw the implementation of ITIL best practices, the creation of a service catalog and SLAs, and the restructuring of the organization. Recommended staff augmentation and conducted interviews leading to the hiring of three additional staff members. Success of project led to implementation of smaller, modified Service Initiatives across the organization. Led six month project to develop, launch, and manage an
• Application Security department, goal of which was to ensure compliance with the Payment Card Industry Data Security Standard (PCI-DSS) year audits. Budget: $0.4M. Activities for which included: Defining manual and automated code review and penetration testing processes, procedures, standards, and guidelines in accordance with OWASP and PCI-DSS Requirements 3 and 6. Selected, installed, and administered the Fortify suite of AppSecurity tools and Burp Penetration Testing Tools

Confidential, Bloomfield, CT

Project Control Officer

Responsibilities:

• Managed and coordinated projects plans, taking initiative to identify conflicts and risks. Created, updated, and maintained project schedules with new and changed tasks. Developed Clarity internal user guide. Set up and maintained project library in SharePoint for deliverables and related documents. Developed standard templates for project management deliverables. Logged and controlled change requests and change logs.

Confidential, East Hanover, NJ

PM/QA Manager for Global IT Infrastructure PMO

Responsibilities:

• Initiated and led cross - functional backup request process improvement project, with team of eight, supporting 300 stakeholders, and sponsored by the directors of the Storage Management, DBA, Technical Services, and Production Services departments.
• Re-engineered and documented the processes, workflows, and procedures for requesting and implementing server and application backups.
• Managed the elicitation of requirements and the establishment of goals, objectives, milestones, and ensured all requirements, goals, objectives, and milestones were met on schedule and to the expectations of the sponsor.
• Success of project led to the approval and initiation of a server provisioning process improvement project.
• Led a server provisioning process improvement project, with team of six, supporting 300 stakeholders, and sponsored by the directors of the Storage Management, DBA, Technical Services, and Production Services departments.
• The project re-engineered and documented the processes, workflows, and procedures for provisioning production UNIX and NT servers.
• The requirements, goals, objectives, and milestones were met on schedule and to the expectations of the sponsor.
• Led four month project to create multiple (Dev, Test, QA, Prod), cross-platform (UNIX, NT) environments for seven business units at Novartis in which to run global batch jobs scheduled using the Control-M suite of enterprise job scheduling tools Provided project coordination for the Global Data Center relocation. QA'd/revised IQ's, OQ's, and PQ's for GxP validation of computerized systems. Used Six Sigma to ID projects within the Global IT Infrastructure Organization with the highest ROI and lowest risk. Reviewed, approved, and coached PM's in the defining of project plans and deliverables. Trained PMs in PMBOK. Helped designed the PM Cookbook an online, dynamic workflow tool. Developed a project management Lessons Learned database.
• Sr. Prod Support Specialist in the Global IT Infrastructure Organization:
• Lead System Administrator for TrueChange change management application. System Admin for Control-M Enterprise job scheduling tool. Selected for Transformation Leadership Team to improve customer care by spearheading changes and managing communication between depts.

Confidential, Warren, NJ

PeopleSoft Analyst/Programmer

Responsibilities:

• Led PSoft 8.4 Process Scheduler/Control-M Enterprise Job Scheduling Integration and Implementation Project. Facilitated PeopleSoft 8.4 Upgrade project meetings. Received fourteen weeks of intensive, full-time in PeoplesSoft 8.4. Developed SQRs and Application Engines for PeopleSoft 8.4 upgrade.