Application Support Engineer Resume

SUMMARY:

Having 4.5+ yrs of experience specializing in ITES Support.
Expertise in Windows System Administration (Wintel Support).
Strong interpersonal skills and ability to interact well with peers and managers.

TECHNICAL SKILLS:

Languages: SQL

Operating Systems: Windows98,2000,Xp,2003 Server,2008 Server

Databases: SQL Server 2000, 2K5,2k8 R2

Installing & maintaining: ADS,DHCP, DNS, IIS

Directory services: ADS

PROFESSIONAL EXPERIENCE:

Confidential

Application Support Engineer

Responsibilities:

Handled Server - Confidential Power Edge 2950,1850 series
Installation, Configuration and Troubleshooting of Windows Server 2003 & 2008 R2.
Supporting Windows Server L2 calls
Effectively indulged in implementation of CRM & Other Business Needs in our existing ERP ( Microsoft Dynamics Ax 2009 )
Indulge in migrating Axapta ERP with various other process i.e., Call Agent Process, Issue Tracker for our Customer Relation team, LIMS, Marketing ICICI & Logistic application
Microsoft Dynamics Ax is a Domain Based application
Instal & Configured the FTP Server for ERP Integration with Other Network Apps
Playing role in AD Server for creation of AD User’s & Groups and controlling the User’s thro’ Domain Policy
Configured the NLB concept in our ERP
Implemented & Maintained the Terminal Server configured in Win Server 2k8 R2
Involved in customization of application and involved in implementation and migration phase.
Providing support for IIS 7.0 and 3-Tier Application over SQL Server 2005 & 2008 R2.
Client Testing (UAT) will be done and it will be implemented to Production.
Effectively involved in vendor management for Application support & Infrastructure
Effectively indulged in DR Site Implementation in our Branch Office.
Knowledge in VM ware concept, VERITAS backup tools, Storage
ITIL Process Management like Incident, Problem, Change and Configuration Process
Maintained various environments for Application Server (Production, UAT, Test Server).

Confidential

System Administrator

Responsibilities:

Handled Server - Confidential Power Edge 2950,2900 series
Installation, Configuration and Troubleshooting of Windows Server 2003.
Implementation and Administration of DNS server and DHCP server in windows server environment.
Active Directory user and group management and provided group policy for OU.
Configured and Troubleshooting of AD, Proxy, DB, Web server.
Auto Sql backup for various Applications in production.
Installing of software for user needs.
Installing Network printer
Installation and Configuration of Windows XP Professional and Windows Vista
Protecting the Network from viruses, Trojans using Symantec End point production 11 Anti Virus
Gave application support for the client in Hospital Management, Front-office management, HR management, Store management, Institution management, finance management and Transport management.
Provided desktop and network support for the entire division.
Involved in requirement gathering and also implemented multiple proto-type to the client successfully.
Debugging issues related to application in SQL Server 2000.
Verifying the Event Viewer & providing the Fix.
Involved in guiding and leading engineers.
Involved in requirement testing to ensure the client requirements getting fulfilled.
Configured Ms-outlook in client system.
Worked with Mac laptop and configured the outlook
Implemented Fort iGATE firewall for the clients in the their Infrastructure
Designed and Implemented the Network Layout.
ITIL Process Management like Incident, Problem, Change and Configuration Process

Confidential

Customer Support Engineer

Responsibilities:

Indulged in IT Infrastructure implementation for Airtel & Shell India Marketing
Responsible in installing the client OS
Responsible in Managing ISP & related queries
Installation of SQL Server’s
Responsible in installation of McAfee Antivirus & policy
Provided Desktop & Wintel support thro Remote Desktop/ TS
Installation of Network Printer
Indulge in updating the Patch, Hotfix (windows), Software & Antivirus
Verifying the Event Viewer & providing the Fix’s
ITIL Process
Good communication and interpersonal skills.
Good planning and management capability.
Able to manage stress effectively.
Confident and realistic approach towards work.

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