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Ms Dynamics Crm Consultant Resume

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Collegeville, PA

SUMMARY

  • 6+ years of experience in XRM/CRM software industry and 3 years of experience in Microsoft Dynamics XRM/CRM versions 2011,2013,2015 product including application features and functionality, configuration and customization, requirements gathering and design discussions and workshops with business stakeholders, writing functional, design and technical specifications
  • Demonstrates excellent grasp on CRM application, domain, industry and related domains. Able to guide customers towards cost - effective solutions, a multi-phase roadmap to allow customers to take long-term advantage of their investments in CRM solutions.
  • Excellent Track record in CRM industry with Microsoft Dynamics CRM at application, industry and domain levels.
  • Excellent Communication skills, interpersonal skills, leadership skills, cross-group collaboration skills, High Emotional Intelligence
  • Excellent problem-solving skills and the ability to think on feet, devise sound, practical, creative technical solutions and at times simple solutions to complex problems and issues
  • Ability to work with onshore, offshore, nearshore, culturally diverse, cross-cultural groups and teams and very adaptive to different situations quickly.
  • Extremely flexible and practical approach
  • Expert in Microsoft Dynamics CRM implementations (all modules) and integrations with other systems from small to medium and large size deployments from project initiation to Post go-live including production support, SLAs, ticketing.
  • Ability to handle multiple projects simultaneously.

TECHNICAL SKILLS

Business Applications: Microsoft Dynamics CRM (4.0, 2011, 2013, 2015) - product architecture, installation, configuration, configuration, customization, Microsoft Office 365, Microsoft Project.

Operating Systems: Windows 2008/2012 Server, Windows XP/Vista/7/8/10 workstations, professional and Server editions.

Other Skills: Web Services, Scribe data migration and integration, LAN, WAN, MS Office 2010, 2013, MS Office XP/ 2007/2010/2013 , MS Outlook, Active Directory, Domain Controller, Web Services, DNS, IIS, MS Visio, Microsoft Exchange,ASP/C#/VB .Net, JAVA, JavaScript, VBScript, Visual Basic Windows OS, Active Directory, SSRS,SSIS,SSAS SharePoint (Includes all versions, including 2K,2003,2005,2007, 2010, 2013)

PROFESSIONAL EXPERIENCE

Confidential, Collegeville, PA

MS Dynamics CRM Consultant

Responsibilities:

  • Helped implement Microsoft Dynamics CRM 2013 online for Confidential and its various customers
  • Engaged stakeholders and drove end to end MS CRM implementations including design, development, configuration, deployment and operations.
  • Collaborated with several disciplines such as architects, developers, PM, vendors, stakeholders, business partners, data center ops, DBAs, Active directory domain administrators, network, exchange and security.
  • Provided Microsoft Dynamics CRM Application, industry, domain thought leadership, knowledge transfer, guidance including but not limited to Best practices, dos and don ts.
  • Reviewed SOWs, deliverables, provided valuable feedback and ensured they met company quality and standards
  • Responsible for overall health of Microsoft Dynamics CRM projects and several elements including ongoing support, maintenance, performance, scalability, problem root cause discovery, timely resolution, responsiveness and delivery that met world class standards
  • Advised in Project schedule creation helping estimate time and resource with appropriate skill set, critical task dependencies
  • Configured, customized Microsoft Dynamics CRM 4.0, 2011, 2013 application software multiple times to meet business needs
  • Engaged Project team and vendors in critical thinking for several issues resolution.
  • Ability to multi - task and prioritize depending on the situation and ongoing needs of stakeholders.
  • Participated in Software unit testing, integration testing, system testing, test scripts creation
  • Production Deployment and go-live preparation
  • Facilitated onboarding of Business partners to Enterprise CRM service
  • Implemented Social Listening module that allowed users to track and monitor target Accounts, top Influencers, Customer Issues and Trends.
  • Participated in meetings, technical discussion, reviews and release planning.
  • Implemented and supported Sprint planning and retrospective activities.
  • Responsible for maintaining the integrity of the SQL database and reporting any issues to the database architect.
  • .Assisted in mining data from the SQL database that was used in several significant presentations.
  • .Assisted in offering support to other personnel who were required to access and analyze the SQL database.
  • Assisted in creating SQL database maintenance logs and presenting any issues to the database architects.
  • Assisted in developing SQL database mining procedures for various department heads.

Confidential, Overland Park, KS

MS Dynamics CRM Consultant/Project Manager

Responsibilities:

  • The client had an in - house developed CRM. The project was to replace it with Dynamics CRM 4. My task was to gather requirements to develop contract life cycle, and use cases for views searches and work queues.
  • Managed and rationalized service cases, sales literature, defined workflows and resolution activities.
  • Converted activities or leads to opportunities, associated competitors with opportunities, qualified opportunities and assigned ownership to opportunity records
  • Manage reports charts and dashboards highlighting key goals and related metrics
  • Maintain the product catalog quotes and processed sales order
  • Maintained resources, equipment, and facilities
  • Identified customizations needing plug-in development using the SDK
  • Supported Data Migration from legacy system to Dynamics CRM
  • Delivered 5 subsequent releases all on-time and budget, meeting quality metrics
  • Provided Integration and E2E testing support after Data migration.
  • Facilitate product development and fulfillment by adopting Scrum Agile development methodology.
  • Responsible for preparing the existing SQL platform for upgrades that were installed as soon as they were released.
  • Assisted in creating and presenting informational reports for management based on SQL data.

Confidential

Business Analyst

Responsibilities:

  • Formalized the project delivery process for the nascent Bhopal team with inputs from all team members identifying roles and responsibilities, with gates from market research, materials procurement, transport logistics, development and warranty.
  • Worked on analyzing changes the in the firms share market prices to determine and plot the economic value added. Report was highly appreciated by upper management as it charted the productivity of our team with the company s share prices
  • Identified and implemented process changes resulting in over a Rs 15 million annual savings to the company in municipal penalties and contract violations
  • Configured SPL ledgers, field movements, ledger selection criteria. Unit tested all configuration and documented the configuration.
  • Conducted training sessions, provided end user training and prepared training documents using Visio.
  • Studied and analyzed the hydroelectric sector and financing options in India and created a research report on "Hydro Power Sector in India - Growth/Policy Requirements and Financing Pattern". The report delved into both national and international financing strategies, regulatory policies with a special focus on current best practices for financing rural hydroelectric projects.

Confidential

Financial Analyst

Responsibilities:

  • Worked as a financial analyst providing custom business break - even, buy-sell, gap, swot analysis and business plan input for new projects, projective costing analysis for exports, study government grants and loans and filing the necessary financial documentation.
  • Prepared detailed statement of need, including materials, financial and human resources. Prepared projections of future operational expense and revenue and related cash inflows and outflows
  • Ensured significant transactions were analyzed for maximum tax benefits, and oversaw the annual corporate appraisal process.

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