Technical Lead Resume Indianapolis, IN - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential - Indianapolis, IN

Technical Lead

Responsibilities:

Responsible for managing the overall success of our events in a multi - state region.
Develop highly detailed site-surveys for our wireless systems. Ensure customer satisfaction of our product and work out all necessary details pertaining to the venue.
Work with the sales team to put the client at ease with our technology to help expedite the contract process.
Managing events and vendor partners within my region.
& certifying our vendor partners within that region on the current technologies and procedures. Setup and ensure events run with no noticeable failures.
Field routine help desk calls while in the office

Confidential - Indianapolis, IN

IT Specialist

Responsibilities:

Documented processes, resulting in easier evaluation flow Diagnose and resolve technical hardware and software issues Maintain Symantec Backup Executive for all of Corporation Cisco Routers, ASA, VPN, Switches,
Access Points, Call Manager, CUPS, and Unity Administer Corporate Microsoft Exchange and Active Directory Manage Corporate Barracuda Spam Filter, Citrix VPN Maintain leased out hardware and software Responded to requests for technical assistance in person, via phone, or electronically Windows XP and Windows 7 Microsoft Office Blackberry BES, Android and iPhone support

Confidential - Shelbyville, IN

Slot Technician

Responsibilities:

Troubleshot, maintained and repair all electronic slot related equipment Installed, moved, removed and modify all related stands, signage and machines Complied with company standards and gaming regulations Provided excellent customer service, knowledge of games and help solve guest disputes

Confidential - Fishers, IN

Customer Service Representative

Responsibilities:

Processed licenses, titles and registrations Enhanced communication skills through customer interaction on a regular basis

Confidential - Indianapolis, IN

IT Intern

Responsibilities:

Documented process flows, resulting in easier evaluation flow Supported PC hardware and software maintenance, resulting in less outsourced maintenance.