IT Executive Resume

PROFESSIONAL EXPERIENCE:

Confidential

IT Executive

Responsibilities:

Checking Server issues and checking issues through logs on OS Level
Coordinating with Wipro Team member to resolve server related issues
Transport Administration - Troubleshooting and Monitoring issues related to Transports.
Day to day support for the Development, Testing and production environments.
Monitoring backups and investigate the logs for unsuccessful backup.
Review the batch jobs and ABAP dumps Analysis.
Analyzed the workload situation by various monitors.
Printer setup - Monitoring and troubleshooting printer issues.
Coordinating with the Functional teams
Checking Bry Air or AC monitoring of Data Center
Storage disk replacement if any of the disks fails in Storage
Taking care of Production, Development and Quality Servers
Providing Authorizations
Resolving Users related issues Hardware, Network or SAP
Setting Up Operation Modes
Background Job Scheduling
User Administration
Checking locked and unlocked entries
Transportation Management system
Basis background job monitoring
Work Process Monitoring
Performance monitoring for SAP Buffers, Database.
System profile maintenance
System monitoring
System log
Scheduling, monitoring and verifying Housekeeping jobs.
Monitoring R/3 logon load balancing and workload analysis.
Monitoring of Storage and Changing disk if any of the fails
Monitoring of Clusters
Temperature Monitoring

Confidential

Business Development Manager

Responsibilities:

Excellent time management,communication and organizational skills
Excellent phone selling and inperson presentation skills
Ability to work bothindependently and as part of a team
Ability to work under pressureand to independently handle multiple projects and deadlines

Confidential

Technical Support Executive

Responsibilities:

Installation and uninstalling of windows, checking for windows errors, repairing windows. Break fix of desktops & laptops. Networking, Remote sharing on network, Working on Windows Server 2003, Creating Domain, users, groups etc. Giving system usage permission. Exchange Server 2003, Active directory, Taking backups of data. Checking for applications installed on the systems.
Laptops and desktop. Supporting all Windows series. Windows Installation, Parallel installation, Clean installation Software troubleshooting, Registry editing, Creating registry and data backup,Creating restore points, Windows repair and recovery console. Provide remote support. Changing of hardware. Diagnosing the hardware components. Dealing with Internet issues as well

Confidential

Technical Support Officer

Responsibilities:

Worked as a Floor Support, handling team, maintaining team records in absence of Team Leader, taking care of transportation of the advisors. Providing help to new advisors across the floor. Barging calls of the advisors and providing feedback. Taking briefings in the beginning of the shift. Taking care of the advisors for any problem related to HR. Implementing new plans for the process. Providing feedback for a new tool called Resolve.