SUMMARY:

• Accomplished IT Program Manager with a strong affinity for technology and a keen business sense for the application of emerging products to add value and expand markets. Below are a few of my s:
• Over 18 years of experience managing medium to large ($5 million - $120 million) complex projects and programs utilizing the latest technology and business
• Proven experience in transforming troubled or stalled Programs/Projects into successful on schedule and on budget projects across multiple industries:
• Financial (Banking, Financial)
• Human Resource/Payroll Services
• Retail
• Healthcare
• Airline/Travel
• Extensive experience managing projects utilizing Offshore Vendors to maximize project efficiency and profit by utilizing both Agile, Waterfall and Hybrid Methodologies.
• Traveled to India on multiple occasions to perform Software Vendor assessments to assess Project Management and Software Development Skills and Ability.
• Proven talent for identifying core business needs and translating into technical deliverables.
• Experienced in Managing the High Profile, High Risk Programs/Projects
• Utilizing both Shared Services and dedicated resource models
• Resource Planning and Development
• Project Budget creation and tracking
• Global Project Team Management
• Vendor Contract Negotiation and Management
• Offshore Vendor Assessment of Project Management Abilities
• Offshore Outsourcing Planning and Management
• Business Intelligence/Data Warehousing Impementations
• Business Process Engineering (BPE)
• Full Project Lifecycle and Methodologies
• Annual Budget Preparation and Presentation
• Management of Oracle (backend) projects
• Excellent communication and presentation skills
• Agile, Waterfall and Hybrid Methodologies
• Service Oriented Architecture (SOA)
• Oracle
• Oracle Business Intelligence Enterprise Edition (OBIEE)
• Hyperion Financial and Budget Planning
• Hyperion Reporting
• ETL
• Ecommerce
• Legacy to Java or .Net Migration
• Data Warehouse
• Microsoft Enterprise Project Management Tools
• Microsoft Project
• Microsoft Office 2010
• MS Excel, Word, Visio, PowerPoint
• Java and .NET Application Development
• Web-based Application Development
• MS SQL Server 2000/2005

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Ga

Program Manager

Responsibilities:

• Implemented PMO Methodology and structure around Program implementing new HR and Payroll Outsource application across Enterprise
• Collaborated with Senior Management to agree and document Program Scope into a Program Charter to gain buy in from both Business and IT including the following:
• Scope Management/Change Control Process
• Project Schedules with linked project level deliverables
• Program Financial Management
• Issues/Risks Management
• Communication Plan
• QA Plan to ensure delivery of Product based on Requirements
• Planned and managed Cross Functional and IT Team utilizing Agile Development Methodology along with a solid Quality Assurance Plan to ensure Product meets the need of the Client and Business Users
• Worked closely with IT and Business Groups to bridge communication gaps to close out Phase 1 of multiple phase Program

Confidential, Atlanta, Ga

Sr. Program Manager

Responsibilities:

• Healthcare Information Exchange (HIE) Program
• Brought in to assess and reorganize a stalled HIE Program by implementing PMO Methodology and structure around development and state implementations
• Developed Re-Organizational Plan consisting of the below in order to get the HIE Program back on schedule to deliver a quality Product:
• PMO Structure
• Revised HIE Program Organizational Chart to realign appropriate resources
• Program level Project Schedules with linked project level deliverables
• Issues/Risks Management
• Communication Plan
• Quality Assurance Plan for deliverables
• Infrastructure Roadmap to support required data volumes

Confidential, Atlanta, Ga

Program Manager

Responsibilities:

• Hyperion Program
• Managed top tier Enterprise Program to identify the major Risks and Issues and successfully got the project back on track to meet the deadlines and within budget
• Managed Enterprise Business Planning Program (EBPP) by implementing Hyperion Financial and Business Planning system to support Carter’s budget and planning requirements
• Workforce Planning
• G &A Planning
• Capex Planning
• Licensing Planning
• Wholesale Planning/Pace
• Hyperion Strategic Finance (HSF)
• Hyperion Financial Management (HFM)
• Financial Close Manager (FCM)
• Enterprise Product Hierarchy Program
• Managed Enterprise wide Product Hierarchy Program (Tier 1 Program) which would consolidate multiple product hierarchies (multiple SBUs) into a single Corporate Product Hierarchy.
• Worked with Business to finalize Product Hierarchy structure and mapping from multiple hierarchies into single hierarchy
• Managed multiple application teams to implement the new Hierarchy across 18 IT applications
• Worked with Enterprise Architect to determine optimal approach and impact to Business and IT
• Managed 18 Project Leads in the process of constructing a consolidated project schedule to plan and track progress and identify potential Risks and Issues

Confidential, Atlanta, Ga

Program Manager

Responsibilities:

• Manage multiple IT Program Teams in a series of re-engineering projects focused on integrating and transforming Confidential ’ business processes for sustained growth enabled by core go-forward corporate systems involving:
• E-commerce Redesign/Client Experience Portal - Web Application development project to streamline Client Support by implementing single sign-on for client portal for access into multiple client facing applications
• SFDC
• Client Connect/SSO
• LMS iReceivables
• OMS
• Data Warehouse/BI Reporting Implementation - Program which consolidated enterprise Business Intelligence (BI) reporting by implementing the Oracle Business Intelligence Enterprise Edition Plus (OBIEE+) platform, which includes OBIEE and Hyperion, as an overall reporting platform.
• Oracle Account Payables integration with Confidential e-Payables web application
• Learning Management System - Implemented SABA LMS web application
• Provide Executive Management and project team with weekly Program Dashboards Status Reports.
• Manage team of 8 Project Managers located across US and India ensuring effective communication and quick issue resolution

Confidential, Atlanta, Ga

Program Manager

Responsibilities:

• Successfully managed $34 million Program consisting of multiple projects migrating Airline Call Center Reservation applications from JAVA Swing to GWT/Java utilizing Service Oriented Architecture (SOA)
• Provided Executive Management and project team with weekly Program Dashboards Status Reports.
• Managed team of Project Managers located across US and India ensuring effective communication and quick issue resolution
• Coordinated the development, consolidation and subsequent tracking of streamlined workplans, consolidating key issues, consolidating risks and ensuring appropriate risk avoidance and mitigation strategies are employed

Confidential, Atlanta, Ga

Program Manager, Voyager Program

Responsibilities:

• Managed program consisting of multiple projects migrating Airline/Travel applications from mainframe to JAVA platform utilizing the Service Oriented Architecture (SOA) and Oracle Suite of Products.
• Managed team of Project Managers, Business Analysts and Developers located across London, US and India ensuring effective communication and quick issue resolution.
• Coordinated the development, consolidation and subsequent tracking of streamlined workplans, consolidating key issues, consolidating risks and ensuring appropriate risk avoidance and mitigation strategies are employed.

Confidential, Atlanta, Ga

Program Manager, Enterprise PMO

Responsibilities:

• Part of Program Managers hired to manage and mentor team of Project Managers in $120 million software development Program for a state of the art healthcare claims processing system developed to primarily service the State Medicaid program administration market utilizing .Net and Oracle Suite of Products.
• Worked closely with client team and project team in ensure constant collaboration with client and managing expectations of project goals.
• Managed Onshore/Offshore Vendor project team to ensure that the vendor model works successfully with the current corporate organizational structure.
• Traveled to Offshore Development Vendor facility to assess their ability to manage and deliver according to the agreed upon SOW deliverables on time and within budget.
• Oversaw the creation and linking of multiple project workplans on MS Project Server to create an overall program workplan that clearly defines the critical path, dependencies, risks and issues.

Confidential, Alpharetta, Ga

Sr. Project Manager

Responsibilities:

• Managed project team to perform the following:
• Designed and developed new corporate website utilizing the latest Microsoft Office Sharepoint Services technology.
• Web Usability Assessment for current website providing the latest in corporate website best practices and search engine optimization strategies.
• Developed detailed project schedule and budget and managed project team ensuring that project is completed under budget with meets the requirements successfully.
• Defined the project risks and issues upfront with the client and project team and developed a Risk Mitigation Plan.
• Perform Baseline Process Assessment of potential client’s operations environment to document the business processes and operations procedures to identify opportunities for efficiency improvements and measures to gain Sarbanes Oxley compliance.
• Documented the functional work flows (Visio) of each the Operations functional areas and presented recommendations to the client in a PowerPoint presentation and Statement of Work.

Confidential, Alpharetta, Ga

Program Manager

Responsibilities:

• Managed team of Project Managers in client’s highest priority initiative migrating mainframe Core Banking Applications from Bisys to Fidelity’s web-based Core Banking Application and interfacing with other existing internal and external applications.
• Developed cross functional Program leadership committee and project team to ensure buy in and success of Program.
• Provide vendor management at Program and Project Level to ensure quality and timeliness of Program deliverables.
• Establish project plans, resource requirements and scheduling of projects.
• Proactively manage program issues and risks by maintaining lines of communication.
• Create and develop executive level presentations reporting on all areas of the program such as financials, milestones, timelines and issues.

Confidential,Atlanta, Ga

Project Manager, Enterprise Information Systems

Responsibilities:

• Oversaw the implementation of multiple medium to large scale projects involving web-based software development throughout the full cycle project lifecycle.
• Worked cooperatively with the Architecture, PMO and Delivery Teams to ensure project management, software, testing, QA, and other standards and procedures are aligned and integrated within the project methodology.
• Managed the first SunTrust project involving contracting with offshore .Net software development vendors.
• Developed quality and risk management plans and conduct project reviews.
• Served on the SunTrust PMP Advisory Council to support the continuous improvement of project management at SunTrust.

Confidential, Montgomery, AL

Senior Project Manager, E-commerce Division

Responsibilities:

• Worked with a team of senior project managers in developing a GAP Analysis of the corporate website, developed a PowerPoint presentation to the E-commerce Board recommending a 5 year strategic plan.
• Designed, developed and launched the web-based Internet Loan Application Center for an eighth of the budgeted amount, by leveraging existing systems and processes, which received over $10 million worth of applications per month.
• Prepared and presented market research, SWOT analysis, top vendor selections, GAP analysis, and financials to E-commerce Board, which is comprised of the CEO and Divisional Presidents.
• Managed project team in the implementation of the Data Warehouse consisting of Business Intelligence, customer profitability and channelizer model to enable analysis of profitability of each customer and by each channel.
• Produce and maintain data cube reports produced from the data warehouse SQL queries and host downloads using OLAP tools.