SUMMARY:

• Technically Sophisticated Professional with 10+ years overall and nearly 6 years of experience in the area of Microsoft Windows Server, Microsoft Exchange, Active Directory, Microsoft LYNC, Office communicator, Microsoft Office 365/ Exchange online & various other Microsoft products with in - depth understanding of issues and how to troubleshoot them.
• Technology professional with demonstrated technical, interpersonal and leadership skills.
• Strong focus on Network Security and Network Communications.
• Strengths include leadership, Microsoft expertise, project management experience, and dedication to lifelong learning, staying ahead of the technology curve.
• Experience in analysis, design and development of enterprise messaging system, email and VOIP functionality.
• Exchange specialist responsible for designing and implementing a new Exchange farms, and colocations with existing instances running on various versions.
• Responsible for assisting with the implementation and support of Active Directory.
• Exchange Cloud Operations Engineer with Office 365 Dedicated Operations
• Knowledge of Microsoft SQL Server and administration including tuning, transaction log selection, backup and recovery.
• Experience configuring and deploying messaging server infrastructures in a highly available scenario via clustering, DAG, load balancing, pools, and pool pairing.
• Working knowledge of networking protocols and components including TCP/IP, DNS, SIP, MAPI, SMTP.
• Extensive experience working with Microsoft Exchange 2010, 2013, Exchange Online, Office 365 and recent experience with Exchange 2016.
• Operational experience with mobile technologies (BES, Good Tech)
• A strong understanding of Windows Server 2008, Active Directory, Domain Name System (DNS), and other core Network Services. Experience with Windows Server 2012.
• Willingness and capability of quickly learning new technologies required for accomplishing project goals.
• Ability to author and present information and provide advice to stakeholders on proposed solutions including: Active Directory, Internal/External DNS, networking, Public/Private s, Exchange, SharePoint, Unified Messaging, Skype/Lync end-user and administration

TECHNICAL SKILLS:

SKILLS: Lync 2013, Lync 2015, Lync Online/Skype-for-BusinessExchange 2003/2007/2010/2013, Exchange 2016, Exchange Online/Office 365Active Directory, PowerShellWindows Server 2016 (NT 10.0), Windows Server 2012 R2 (NT6.3), Windows Server 2012 (NT 6.2),SQL ServerCisco IOS, Cisco Nexus 7000 series switches, Cisco Routers, Cisco L2/L3 Switches, Cisco USC Servers, Cisco Wireless ControllersDHCP, DNS, IPsec, IPv4, iSCSI, MS Active Directory 2000/2003/2008 R2MS Office 2000/ 2003/2007/2010/2013 /Office 365MS Terminal Services 2000/2003/2008 R2Database Availability Group (DAG) DAC Mode, CAS Array, Edge Server, Hub Transport Server, Transport pipeline, Managed Availability, Exchange Management Console (EMC), Exchange Admin Center (EAC), Outlook Web App (OWA)/Outlook On the Web (OOTW) for 2016MS Visio 2000/ 2003/2007/2010/2013, MS Windows XP/Vista/7/8/10, MS Routing protocols (NAT, RIP), Salesforce Desk, SSH, Symantec Backup Exec, Symantec End-Point Protection, Symantec NetBackupAppliance, Symantec NetBackup, Symantec Norton Antivirus, Symantec Norton Ghost, TCP/IP, TELNET, VMware, ESX/ESXi, VMware, vCenter, VoIP, VPNHybrid, Staged, Cutover MigrationsExchange Online Protection (EOP), Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync, Azure AD ConnectProgramming: HTML, PowerShell Scripting

PROFESSIONAL EXPERIENCE:

Senior Microsoft Exchange Communications Engineer

Confidential, Falls Church, VA

Responsibilities:

• Studied Exchange 2010 environment and gathered information on public folder statistics and structure.
• Wrote Exchange public folder migration plan, design and database layout and size documentation.
• Ensured Exchange environment ready for public folder migration by check marking migration prerequisites.
• Took snapshots of Exchange 2010 Public folder using PowerShell command.
• Created public folder mailboxes in Exchange 2016 and mapped Exchange 2010 public folders to Exchange 2016 public folder mailboxes.
• Migrated public folder content from Exchange 2010 to Exchange 2016 public folder mailboxes using batch migration.
• Finalized migration of Exchange 2010 to Exchange 2016 by conducting public folder move and cleanup; locked down Exchange 2010 public folders and finalized the migration.
• Used Wireshark and Pipeline Tracing to trouble shoot sending email body through Exchange 2016.
• Migrated resource mailboxes from Exchange 2010 to Exchange 2016 and troubleshot related migration related issues.
• Implemented and managed Office 365 licensing for users with needs Confidential the on premise environment.
• Added Accepted Domains through Office 365 EAC to manage and allow proper mail flow.
• Implemented Skype-for-Business and configured server and client components.
• Enabled mobile devices for authentication with Skype-for-Business server.
• Managed and implemented policies for mobile devices such as phones and company issued tablets

Senior Microsoft Exchange Communications Engineer

Confidential, Atlanta, GA

Responsibilities:

• Architected, implemented and primarily supported Lync 2013/Skype for Business Messaging and Exchange 2013 solutions
• Planned, architected and implemented Exchange 2016/Exchange online enterprise messaging solution with Office 365 leading a 4 man team.
• Designed, built and implemented company conferencing solutions using Lync 2013/Skype-for-Business 2015 running alongside Exchange 2016 hybrid environment.
• Interacted with internal customers to ensure continuity and customer satisfaction with the Exchange/Skype messaging service.
• Contributed to operational models, processes, and procedures for the enterprise messaging system based in Exchange and Skype.
• Responsible for deliverables of technical projects relating to Lync/Skype for Business and Exchange messaging systems, collaborating with enterprise solutions design to deliver build diagrams and run documentation for operations.
• Tier III support for Microsoft server Platform technologies: Skype for Business 2015/Lnyc 2013, Exchange 2016/Exchange Online/Exchange 2013/Office 365, Exchange Unified Messaging, Active Directory
• Utilized the Salesforce Desk helpdesk ticketing system for support management, issue tracking, and service.
• Created and maintained all system critical backups for Microsoft Exchange server, Windows server, Lync server and corresponding databases.
• Salesforce Desk helpdesk ticketing system used

Office 365 Administrator

Confidential, Atlanta, GA

Responsibilities:

• Investigated user problems and identified their source, determined possible solutions then tested and implemented solutions in Exchange/Linc/Office 365.
• Performed diagnostics to troubleshoot and resolve problems within Active Directory in Exchange system prior to Office 365 migration
• Performed and oversaw software and application installation and upgrades related to Office 365
• Troubleshoot services offered in Office 365 applications and identified and corrected malfunctions and other operational difficulties
• Developed and conducted various and instruction for system users on Office 365 services and other applications
• Helped with the migration to Office 365 cloud-based solutions including moving critical data, processes, and workflows
• Implemented DirSync services for directory service synchronization
• Deployed ADFS server for single sign-on functionality
• Utilized the administration portal to manage users accounts and mailboxes
• Troubleshoot all issues in an efficient and timely manner.

Exchange/Lync Administrator

Confidential, Inver Grove Heights, MN

Responsibilities:

• Provided Tier 2/3 support for the Messaging infrastructure in a highly available (Exchange 2010 DAG) environment
• Worked with other group members while taking appropriate actions to assure appropriate and prompt solutions to system, application, and customer problems.
• Made recommendations regarding hardware and software acquisition
• Prepared/maintained documentation (both operational and troubleshooting) on systems/services/applications
• Installed, configured, maintained, documented, troubleshoot and upgraded hardware, firmware, peripherals, operating systems, and applications as required.
• Implemented and Administered Microsoft Windows Server 2008 Directory Services Infrastructure
• Designed Security for a Microsoft Windows 2008 Network
• Successfully implemented hardening of the server infrastructure in appropriate Exchange server roles
• Designed and Implemented Microsoft Windows Server 2008 Network Infrastructure
• Provided consultation in regards to best practices for Active Directory and LDAP technologies on Windows
• Utilized server monitoring tools, and thorough understanding of Active Directory DC design, Schema, OU design, AD replication topology, and DC backup/restore procedures
• Created and managed shared mailboxes, distribution lists, mail contacts etc
• Assisted with the deployment of Microsoft Lync 2010 from POC to production.
• Implemented a Front-End Lync Pool and a SQL clustering to provide High Availability to user base.
• Deployed Lync Edge server for remote connectivity, mobility, and Web Services.
• Integrated Polycom devices into the Lync topology and tested connectivity.
• Provided to users on Lync functionality, as well as provided scripts to Service Desk on how to resolve most common issues with Lync.
• Tested federation with partner organizations to provide presence and IM functionality.
• Utilized Lync Monitoring Server to provide usage statistics as well as conferencing call details.
• Planned and implemented patches with cumulative updates for the Lync environment

Help Desk Support Technician

Confidential, Virginia Beach, VA

Responsibilities:

• Maintaining the File Server and Print Server and cloning the Desktops on Network in Windows environment.
• MS Windows XP/2000/NT/9X desktop/workstation operating systems
• Performed day-to-day break-fix and troubleshooting Windows related issues
• Maintained Windows best practices, anti-virus, and patch management including firmware upgrades Hardware and Software installations, repairs, and troubleshooting
• Provided hardware and software installation and configuration support.
• Participated in installation, troubleshooting and support of audio-visual equipment in classrooms.
• Installed and configured new Windows 2008 and 2003 servers
• Responsible for handling, setup of new pc's, and laptops.
• Updated computers to Windows 7 and configured user settings.
• Created Windows 7 system images and implemented on Dell laptops and desktops
• Assisted team in a migration project to upgrade existing user workstations from Windows 2000 to XP and once again from Windows XP to Windows 7
• Setup of new pc's, rollout of new systems, utilization of ghost and multicast program.
• Managing software, hardware and connectivity vendors to obtain support and resolution information.
• Configured network printers and resolved any printing issues.
• Managed user authentication and logins, permissions and policies on the network.

I.T. Support Technician

Confidential, Richmond, VA

Responsibilities:

• Service incoming tickets for Nurses, Doctors, and Administrative\Office Employees
• IMAC Tickets (install, move, add, and change)
• Troubleshoot and repair desktops, laptops, printers, scanners, copiers
• Provide helpdesk support and resolve problems to the end users satisfaction
• Telephone troubleshooting with assistance of various vendors
• Communicate with Internal departments such as Network Team & Telecom Team
• Install Software using Microsoft Software Center
• Backup customer data (manually and/or by command prompt script)
• Use of encryption & safeguarding
• Join PCs to domain & workgroup
• Configure printer mapping
• Use of command prompt to troubleshoot and configure