Principle Systems Engineer Resume

SUMMARY:

Programming and scripting using PowerShell and C#
11 years of experience with Microsoft System Center Configuration Manager (SCCM), all versions, including design, implementation, migration/upgrades, maintenance, and operations
Operating system deployment (OSD) (zero touch and light touch) and automated user migration using SCCM, WDS (Windows Deployment Services), and MDT (Microsoft Deployment Toolkit)
Deep knowledge and extensive experience (16+ years) administrating and troubleshooting Microsoft Windows operating systems (server and workstation)
Process automation, workflow design, and runbook development
Experience with agile development, source control, and multiple object - oriented programming languages
SQL, IIS, Git, Splunk, SCOM, SCOrch, VMWare, Hyper-V, Active Directory, WMI, .NET Framework

PROFESSIONAL EXPERIENCE:

Principle Systems Engineer

Confidential

Responsibilities:

Technical lead for Windows 10 migration. Introduced source control and continual improvement practices. Reduced OSD release cycle from 1 year to 1 week through development of automated CI/CD release pipeline. Provided expert guidance and for team members.

Microsoft Systems Engineer

Confidential

Responsibilities:

Led implementation of complex, multiple-hierarchy SCCM (current branch) environment for Federal Bureau of Investigation (FBI).
Helped PaaS team design resilient and efficient services by suggesting best practices and sharing real-world experience. Developed PowerShell scripts to automate manual tasks and maintain consistency across hierarchies.

Windows System Administrator

Confidential

Responsibilities:

Windows Server administrator, SCCM engineer, and PowerShell subject matter expert. Created a library of custom tools and provided and scripting assistance to co-workers. Developed a custom shim to leverage existing PowerShell scripts as "activities" for building automation workflows in System Center Orchestrator. Built automation runbooks for private cloud and infrastructure operations.
Completed a comprehensive review of the patching processes and compliance results with custom reports and dashboards and implemented improvements to achieve 99% patching success rate. Defined baselines for remediating audit findings and configuration drift using DCM (Desired Configuration Management). Streamlined the OSD (operating system deployment) process with automated (monthly) build and capture.

Assistant Director of User Services

Confidential

Responsibilities:

Pioneered desktop engineering, knowledge management, change control, patching, and project management efforts. Orchestrated Windows 7 migration including task sequence, custom scripting, and hundreds of applications. Completed side-by-side migration from SCCM 2007 to SCCM 2012.
Introduced self-service tools including a customer support portal, application catalog, and knowledgebase and wrote hundreds of pages of technical documentation. Designed standardized PPM (project and portfolio management) processes and developed custom Project Server workflows. Established performance metrics, QA processes, and custom SSRS (SQL Server Reporting Services) dashboards.

IT Call Center Coordinator

Confidential

Responsibilities:

Eliminated 3000+ hours of manual work with custom tools and process automation. Designed and built SCCM hierarchy and implemented automated OS deployment and user migration. Improved service desk efficiency by more than 800% and centralized support by merging institution contact centers. Transformed IT organization by establishing consistent incident, change, problem, and asset management processes (based on ITIL standards) and engineering solutions for workstation management, inventory, and software deployment.

Computer Technician/Network Specialist

Confidential

Responsibilities:

Provided premium technical support for satellite campuses throughout the Midwest. Standardized computer configuration and pioneered use of remote management and remote-control tools within the organization.
Developed custom tools to manage asset inventory and remotely deploy software and control device configuration.