Team Lead and Onsite SPC Resume

SUMMARY:

I have around 11+ Years of Software Experience, including experience in Management, Support, Analysis, Design, Development and Testing of various commercial applications in Client/Server and 3 Tier environments.
In addition to project management played key relationship level roles like Single Point of Contact and Relationship Manager on client locations.
Commitment, ability to contribute to the various aspects of the project, leadership and organizational skills are strengths.
Good Experience of entire software development life cycle for analysis, design, development, testing, documentation, implementation and support.
Excellent in understanding of Functional Requirement of Banks and Financial Institutions.
Ability to prioritize problems, diagnose them and manage them through to their resolution.
Expertise in setting up ODC and processes for production application support.
Versatile team player with excellent communication and interpersonal skills.
Strong Project management and reporting skills.
Team Management and Process setup/management.
Thought Leadership and providing value added services.

TECHNICAL SKILLS:

Languages: VB, VB.Net, C#, XML, PL/SQL, Remedy AR System 6x and 7x, Java

Databases: Oracle 9i, SQL Server 2000, MS Access 2000, SQL Server 2005, Sybase

Internet Tools: ASP.NET using VB.Net and C#, IIS 5.0, IIS 6.0, HTML, JavaScript, SharePoint Services, ASP.NET 2.0, ASP.NET 3.5, Oracle ADF.

Products: Redwood8, Oracle SOA Suite 11g, Actimize ACM, Actimize SAM, WLF and RCM.

PROFESSIONAL EXPERIENCE:

Confidential

Team Lead and Onsite SPC

Responsibilities:

Plan and Setup of Offshore Development Centre at offshore
Build processes to run a 24x7 support center with continuity of business.
Manage L3 development team
Manage Development Resources for enhancive maintenance
Major Incident management and problem management.
Onsite SPC for all client escalations and queries.
Provide and lead value add implementations around existing services.
Responsible for weekly, monthly, quarterly and yearly reporting of the project to the client management and Oracle management.
Organizing and handling weekly team meetings.
Managing Projects around the applications supported by the service center.
Work with other project managers to handle priority conflicts and manage CRs.
Manage Resource Attrition, new hires and resource work allocation.
Work with customer stakeholders and Lead Estimation and Capacity planning for development projects.
Provide Technical solutions / participate in brainstorming sessions for Design discussions of development / upgrade projects.
Identify areas of opportunities for sales team.

Confidential, NY

Team Lead

Responsibilities:

Actively involved in setup of ODC in offshore and designing the team structure and strategy.
Handling the ongoing production issues and escalations.
Incident management and problem management.
Handling major incidents.
Responsible for weekly, monthly, quarterly and yearly reporting of the project to the client management and oracle management.
Organizing and handling weekly team meetings.
Resolving L1, L2 and L3 client issues and generating customized reports for business users, clients as well as Oracles management. Preparing and analyzing weekly status reports.
Technical Support for design flaws/bugs and coordination with development team.
Supporting/Customizing CRM Tool SalesForce.com.
Single Point of contact for issues for client in offshore.
Research Analyst and Sales People new to the Application.
Defect Tracking and Closure.
Performing UAT and System testing.

Confidential

Designing, Coding and Support

Responsibilities:

Confidential

Team Lead

Responsibilities:

Confidential

Coding and Bug fixing

Responsibilities:

Confidential

Coding and Bug fixing

Responsibilities:

Confidential

Coding and Bug fixing

Responsibilities:

Confidential

Support, Maintenances and Enhancement

Responsibilities: