Level III Software Support Engineer Resume

OBJECTIVE:

My objective is to be a productive part of a software team working to support the product internally and externally

WORK EXPERIENCE:

Level III Software Support Engineer

Confidential

Responsibilities:

I normally find myself reproducing customer environments(VDI VMWare View, Xen,ESX/MS & linux clusters) to assist in resolution of a variety of issues. I then work with sales/marketing, engineering and development as necessary to deliver the resolutions to the customer.
Before a release I do QA/Testing of new builds/processes to find bugs and report them to Eng/Dev. I also create and provide internal support documents and to Level3/other.
I keep up lab equipment/environments for performance testing in multiple environments and configurations to develop best practices and provide performance standards/benchmarking. iSCSI LeftHand Support Engineer Level 3
Troubleshoot software, hardware and networking on iSCSI SANs, Windows 200X servers, VMWare/VSphere, HyperV,Xen including network configurations and advanced troubleshooting of backend store and OS operations using Linux and Windows beside engineering.
Went from Level 1 contractor to Level 2 Support Lead in 6 months. Hired on permanently and trainedEurope, Australia, Americas and Asia inthe technical aspects of our product as well as supporting our own Level 1 and 2 support teams. I have now been promoted to level 3 engineering support.
Working with Fortune 500 customer's SANto determine software, hardware or networkproblems in order to provideHW/SW SAN solutions involving Windows/Linux - based OS/ESX/VSphere, networking and storeissues.
Provide written information in case management program and monitor cases and caseloads over specific time periods.
Responsible as a technical lead to provide and information to worldwide technical audiences. iSCSI, Networking, SAN Storage, San/iQ, Windows servers 200x, VMWare/Vsphere, IT Operations Support

Confidential

Responsibilities:

IT support for a wide variety of PCs and applications, client/server app configuration, installation and maintenance on MAC/WINDOWSXX/UNIX for 50-75 employees.
IT support for a wide variety of PCs and applications, client/server app configuration, installation and maintenance on MAC/WINDOWSXX/UNIX for 50-75 employees.
Microsoft Office, ACT and other databases, special custom configurations and add-ons, cell phone/PDA integrations with Outlook and ACT/other databases.
Network troubleshooting, SQL troubleshooting (client and server), Hardware maintenance, troubleshooting andparts replacement.

Technical Field Engineer

Confidential

Responsibilities:

Contracted to support multiple site windows based network and hardware including configuring network peripherals, exchange servers, POP accounts, and network administration during the installation.

Technical sales support- Web Trainer

Confidential

Responsibilities:

Went to customer sites and educated employees and associates on technical specifications of hardware and the interactions with the latest Operating systems and applications. Set up days in retail stores to discuss new HP products (Printers, Desktop PCs, laptops) with the end users. Created Web and testing site that reported information gathered back to specific individuals mainly using HTML and Perl.

Field Engineer/Installer

Confidential

Responsibilities:

Installed and updated network information on new systems running WINDOWS XP for the State of California. Re-imaged hard disks, configured network settings on clients and servers(DNS, TCP/IP, DHCP,Exchange, Outlook, SQL (2000)clients and servers, setup up Network printers and Network Storage Drives,..) Completed configuration and data migration in all DHS offices throughout Northern California ensuring data integrity after migration, network connectivity and software and hardware function on Gateway equipment.

Technical Engineer

Confidential

Responsibilities:

Confidential Inc. was a software and hardware provider for, primarily, dental but also medical practices. I enjoyed providing technical support on SQL databases and network troubleshooting, mainly over TCP/IP or IPX/SPX networks. I worked directly with clientele in quickly and correctly solving software, hardware and network performance issues. I also provided programming(C++, PERL) information reports to programmers.

Confidential

Responsibilities:

While with HDS, I assisted in the management of customer accounts by providing technical and managerial assistance to my support team and directly to the customer. Some of the tools I used are: Clarify, Unix/Linux OS, WINDOWS, WINDOWS OFFICE SUITE, Citrix, TELNET(****), SQL, PCAnywhere.

MIS/Tech/Web Site Support

Confidential

Responsibilities:

Duties inculded MIS, Installation and maintenance of all HW/SW in a 50 PC ethernet network. Provide technical support to end user clients concerning their Perl script configuration pertaining to their ecommerce needs. Created maintenance scripts for clients requiring them. Designed graphics and web pages.

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