SUMMARY:

• Four ½ years working as a C# ASP.NET Microsoft Developer at Confidential .
• Including 2 years of Mobile Application development using Xamarin and Azure.
• Five months working as an ITIL/ITSM Help Desk Analyst for Cleveland Clinic.
• Eight months working as the IT Helpdesk Coordinator for Confidential LLC.
• Six months working as an IT Intern for Confidential .
• Progressing toward a Masters of Business Administration in Information Security Management.

TECHNICAL SKILLS:

TECHNOLOGY: Microsoft Azure Cloud Services Xamarin Studio Oracle 9.2i / 10g / 11g / 12c Microsoft SQL Server 2012 OSX Sierra VMware Player Microsoft Visio and Project 2007 XCode 8.3 Microsoft TFS 2015 Microsoft Visual Studio Xamarin 10 ReSharper / StyleCop SQL Server Management Studio SharePoint 2013 Oracle SQL Developer HTML 5 / CSS / Bootstrap JavaScript / TypeScript / JQuery Angular / Angular2 ASP.NET MVC 4 / 5 / Core WCF / RESTful Web API s NPM / Node.js Entity Framework 4 / 5 / Core

WORK EXPERIENCE:

Full Stack C# .NET Microsoft Developer

Confidential, Akron, Ohio

Responsibilities:

• Heavily involved with the Application Lifecycle Management of ASP.NET web applications including gathering customer requirements, product design and development, unit testing, manual testing, assisting with writing user test plans, IIS and server configuration, and release/change management.
• Provide support for the application post - release - receiving incident tickets in HP service Manager and working with customers and product owners to resolve issues.
• Primary responsibilities include using C# and .NET to create models, views, and controllers; writing code that implements business logic within interfaces and classes, using LINQ expressions to enhance readability. Develop and maintain WCF services/ RESTful Web APIs.
• Front-end development involves creating a consistent look and feel, including corporate branding, across an entire MVC web application. Build Responsive webpages in ASP.NET MVC 5, adapting webpages for different browsers.
• Back-end development involves designing and developing SQL Server databases; heavily involved with creating SQL job agents, writing SQL scripts, stored procedures and triggers.
• Work together with an Agile SCRUM team tasked with converting over 100 Lotus Notes and Access databases into MVC web applications.
• Microsoft Azure experience includes designing and developing Mobile Services in Azure, consuming an Azure Mobile Service in Visual Studio, deploying Azure Mobile Services to the cloud, and testing Azure Mobile Services in the cloud. Experienced with creating Azure SQL servers, Azure SQL databases, and fall over databases for disaster recovery.

.NET Web Developer Intern

Confidential

• Utilize established development tools, guidelines and conventions including but not limited to ASP.NET, SQL Server, HTML, CSS, JavaScript, and C#
• Design, code and test new Windows and web software applications
• Enhance existing systems by analyzing business objectives, preparing an action plan and identifying areas for modification and improvement
• Maintain existing software systems by identifying and correcting software defects
• Investigate and develop skills in new technologies
• Create technical specifications and test plans

ITIL/ITSM Service Desk Analyst

Confidential, Cleveland, Ohio

Responsibilities:

• Analyze incidents to identify service restoration actions to be taken.
• Assists with impact, classification and prioritization of incidents.
• Takes incident resolution actions to restore service to customers.
• Monitor the status and progress towards resolution of assigned Incidents.
• Provide Tier I assistance; such as software installation, remote desktop support and password resets for over 40,000 users, Confidential ts and vendors.
• Configure Microsoft Exchange inbox’s on iPhone’s and BlackBerry devices.
• Configure RSA SecurID software on iPad’s, iPhone and Blackberry devices.
• Install and Configure 4Corners/Citrix VPN Client on Laptops and iPhones.

IT Helpdesk Coordinator

Confidential, Brookpark, Ohio

Responsibilities:

• Plan, Develop and Maintain Information Systems with a team and individually.
• Contact Vendors and Service providers for upgrades, purchases and quotes; Provide quotes, reports and financial statements to decision makers.
• Windows Server 2008 installation, configuration for DHCP and DNS, maintenance, and administration.
• IPad & iPhone forensics; Locate and extract data from the iOS file system using iXAM and DiskAid.
• Data backup and recovery by capturing Windows XP boot image from PC, and deployed image using WDS, BartPE and Symantec Ghost 11.
• Maintenance, OS installations, configuration, troubleshooting, Backup and Recovery for PC’s running Windows XP and Microsoft Office 2007/2010.
• Add and removal of PC’s in Microsoft Active Directory OU.
• Backup, restore, scan and repair Microsoft Outlook XP/2007/2010 data files, personal folders and archives.
• Troubleshoot Dell Latitude laptops and Optiplex desktop video cards, SDRAM/DDR3, and Sata Hard Drives.

Desktop Support Intern

Confidential, Cleveland, Ohio

Responsibilities:

• Data backup and recovery by capturing Windows XP boot image from PC, and deployed image using WDS.
• Configure Microsoft Exchange inbox’s on iPhone’s and BlackBerry devices.
• Add and removal of PC’s in Microsoft Active Directory OU.
• Install and Configure Confidential s VPN Client on Laptops and iPhones.
• Troubleshoot HP laptops and desktops’ video cards, SDRAM/DDR3 RAM, and Sata Hard Drives.
• Install and configure IBM AS/400 server access software on client PC’s.
• Maintenance, OS installations, configuration, troubleshooting, Backup and Recovery for PC’s running Windows XP; Backup, restore, scan and repair Microsoft Outlook XP/2007/2010 data files & personal folders.
• Install and configure MS Office Pro XP/2003, Hummingbird, Hyland OnBase, Oracle Client 9.2i, and Java 2 SE5/6.
• Application development, debugging and deployment using VBScripts, CMD and BAT scripts, VB.Net and C# in Visual Studio 2010.