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It & Support Resume

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SUMMARY:

  • Results Oriented IT Leader and managing complex IT solutions including a Mobile Feature Application. Leverage Fifteen years of requirements analysis to drive business development & retention to customer - focused solutions
  • Provide Leadership vision to the teams managed via decisive and insightful leadership, guiding daily operations and Policy implementation through strategy thinking and decision-making
  • Known for seamlessly coordinating and collaborating with Internal Organizations and third-Party partners
  • Build & lead high-performance teams to manage, implement and streamline complex IT designs
  • Foster Virtual team collaboration using relationship building and communications improvement
  • Spearhead Project Delivery within tight timeframes

TECHNICAL SKILLS:

Programming Languages:: COBOL, JCL, Python, React Native, .Net Core

Databases: SQL Server, IMS DB, DB2, DB2

Operating Systems: Windows

Project Management Tools: Jira, MS Office Tools(Excel, PPT, Word etc), In-House PPM Tools

Domain/s: Retail Banking/Personal Banking/Digital Banking, Wealth Management, Commercial Banking, Manufacturing(MRP)

PROFESSIONAL EXPERIENCE:

IT & SUPPORT

Confidential

Responsibilities:

  • Confidential is a Nordic bank with strong local roots and bridges to the rest of the world. DIT is the offshore company of Confidential
  • Hired to ensure continuity while facilitating company transformation into enterprise class organization, for maximum retention. Leverage enterprise-wide information to re-engineer IT Infrastructure and Team Strategy into efficient alignment with core business priorities

IT PROJECT MANAGER, SCRUM MASTER

Confidential

Responsibilities:

  • Manage a six to eight person cross-functional team supporting UK Account aggregation feature, Mobile Banking, part of Digital Customer experience group within Digital Banking in rapidly aggregating new Banks and exploring the Road map for New Market place sub feature, reporting to Development Manager in India
  • Collaborate with Product Owner to prioritize key deliverables, groom the requirements and align it to the Product Roadmap
  • Engage in Senior Stakeholders such as Product Owner, Development Directors, CIO and manage regular communication to update and receive feedback on the work completed/In-Progress
  • Drive Software Engineering & Process improvement with the team by following Agile Scrum Development methodologies, DevOps, track the release plan and manage it. Drive the Agile Ceremonies.

IT PORTFOLIO MANAGER

Confidential

Responsibilities:

  • Managed $15M Budget for Personal Banking Task Management Portfolio, as part of Strategy & Execution team, Personal Banking that delivers the small to medium IT solutions to the business, reporting to Associate Development Director in India and a dotted line to Strategy & Execution Head in DK
  • Delivered ~13% more delivery of IT solutions vis-à-vis PY
  • Domain serving is Personal Banking/Digital Banking and Tech Stack is .Net Core, React JS

MANAGEMENT & RESEARCH

Confidential

Responsibilities:

  • Confidential Inc., commonly referred to as Fidelity, earlier as Fidelity Management & Research or FMR, is an American multinational financial services corporation based in Boston, Massachusetts.

IT PROJECT MANAGER

Confidential

Responsibilities:

  • Hired to create & manage the PMO Office for the “Data” center of excellence (CoE). Data CoE is a 100+ Tech group working on ML & Data technologies projects across Confidential .
  • Support BU Head & Directors with Project Deliverables, lead generation and follow-ups and partner-presentations, reporting to Vice President - Data CoE Head
  • Conduct Project/Engagement reviews periodically. Plan & engage stakeholders/partners at periodic intervals
  • Plan & Organize Tech Talks, an event to allow the Tech folks to discuss the emerging practices within ML & Data Technologies, for Data CoE & later expanded to include the BU Heads
  • As a Scrum Master, drove the work related activities of Web Portal Team by leading the Agile ceremonies

L EAD CONSULTANT/M ANAGER

Confidential

Responsibilities:

  • Manage a three-person team, supporting General Manager - PMO Head to drive initiatives across Verticals to align it to the Delivery of IT Services
  • Drive Account’s Periodic reviews on Early Warning, Program Governance, CAST, Escalation Management, People Drives, Cost of Delivery(Goal 40%), Automation & Process Improvements & People Management
  • Drive New Account’s review for Delivery Readiness, Start & Stay Green processes collaborating with the Verticals Unit, Pre-Sales Teams, Finance & Staffing teams
  • Provide regular updates to CXOs & participate on the Service Line’s Existing & New Accounts
  • Drive the Organization Initiatives on Finance Goals, Staffing goals etc

SENIOR ANALYST

Confidential

Responsibilities:

  • Worked as a Lead for MIS System, Wealth Management Team, using Mainframes (COBOL, JCL, DB2) & SQL Server
  • Created SQL Stored procedures & incorporating the Business requirements for MIS Reports generation
  • Troubleshooter of SQL & Mainframe issues
  • Transitioned the Wealth Management MIS reporting to Commercial Banking MIS Reporting and used SSIS, SQL Server Stored Procedures & Mainframes batch jobs

IT ANALYST

Confidential

Responsibilities:

  • Application Support of Billing Application in Retail Banking using Mainframe(COBOL, JCL, DB2)
  • Incident Tracking & resolution of Production Batch Jobs
  • Updated the Project Documentation of the Lessons learnt
  • Supported the Upgrading of Infor 9.1 version to Billing Application as Developer

SYSTEMS ANALYST

Confidential

Responsibilities:

  • Managed a Team of 5-6 developers to support Confidential Healthcare Project in Application support
  • Application & Production support of Manufacturing Mainframe (COBOL, JCL, IMS DB) Applications.
  • Decommissioning of Time-Sheet Application which is based on Mainframe (COBOL, JCL, IDMS, ADSO), helping on migration of it to Kronos, successfully completing it with the culmination of Confidential Application Owners appreciation of the effort. At Client Location.
  • Supported the Brazil Tax Project as Developer, gathering requirements, developing the application using Mainframe (COBOL, JCL, IMS DB, DB2). At Client Location.

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