PROFESSIONAL SUMMARY:

• As an IT professional throughout my career, I have brought added value through technical, interpersonal and management skills; to organizations I have worked with. I am very motivated, articulate, and professional. I enjoy new challenges and overcoming them to succeed in driving the business forward using technology. I would be pleased if you would review my resume with these thoughts in mind, and I look forward to working with you.

TECHNICAL SKILLS:

Languages: C, C# .NET, C++ 6.0, Visual Basic .NET, Java Scripting, HTML, PERL, PHP, Shell Scripting (Power Shell, Bash, TCSH, etc), SQL, VBScript, COBOL, ASP, REXX, dBase, FoxPro

Platforms: Windows 2012, Windows 2008, Windows 7, Windows 2003 VMWare ESX(i), Linux, HP/UX, SUN OS 8, BSD, Novell Netware 3.x, Netware 4.x, Netware 5.x, Apple OSX, AIX.

Messaging: Exchange 2013,2010, 2007, Exchange 2003, Exchange 2000, Exchange 5.5, Lync 2010, OCS 2007, GroupWise 4.X and 5.x, Send mail, Postfix, Squirrel Mail, Bright mail, Ironport, FOPE, EOP.

Tools: Blackberry & BES, Citrix Metaframe, Citrix Presentation Server, TMG, SCOM, FIM, ISA 2000, ISA 2004, ISA 2006, IIS, McAfee Anti Virus, E - Trust Antivirus, Symantec Antivirus, Trend Micro Anti Virus, Hyena, Quest Migration Tools & Monitoring Tools, SMS 2003, SharePoint, Hitachi PAM.

Hardware: Dell, HP, IBM Servers, EMC DMX & VMAX, SCSI, Fiber, RAID levels 1-50, HP, IBM, and Compaq Servers, HP tape drives, Cisco Routers, CD Jukeboxes, 100 Base-T backbones, Hubs, Near Line Storage, Managed Switches, EMC Data Domain

PROFESSIONAL EXPERIENCE:

Confidential - Charlotte, NC

Systems Engineering Architect

Responsibilities:

• Lead re-architecture and migrations for legacy bank cleanup. Migrate 750 users from legacy domains’ and rename accounts to standard ID’s. Scripted account processes and automated where PowerShell or other scripting could be used. Worked on team effort to reduce access to least privileged access in Active Directory. Onboard legacy application and new application servers in an OU structure where we created GPO’s limit controls on the file and application servers.
• Move from KMS to AD based activation for Windows versions that support it, and more effectively manage licensing. Assist operation team with complex issues and worked cohesively as one team. Participated and lead cross team meetings to more effectively move projects forward. Add, modify and troubleshoot DFS environment and consider architectural change. Consolidate offices in AD as physical office space merges including sites, domain collapse, domain controller removal etc.

Confidential - Charlotte, NC

Sr. Infrastructure Engineer

Responsibilities:

• Build and maintain VMWARE ESX 5.1 and 5.5 environments. Build, design and migrate 3,000 mailboxes from Exchange to Office365 using Hybrid/ADFS & Dirsync. Design architecture for migrations from Office365 to Exchange 2013 DAG’s across two datacenters. Design and maintain Lync 2010 federated deployment. Build and maintain Active Directory 2008 R2 in multiple sites. Test and deploy GPO’S for users and computers across the enterprise. Migrate VMWARE storage from VMAX and VNX to lower TCO storage and increase productivity in the VMWare enterprise. Design and implement IronPort and proof point email security and move away from Confidential EOP. Work Tier III messaging tickets to resolve to completion. Currently working on building out DLP security for messaging infrastructure to protect Sarbanes and HIPPA data.

Confidential - Matthews, NC

Sr. Engineer

Responsibilities:

• Brought on to design and migrate store email solution to Exchange 2010. Clean up, re-promote DC’s with problems and ensure the environment is healthy, working on removing the last 2003 DC and moving the Forest and Domain to 2008 R2 function levels. Design and Build Payment Gateway DMZ forest with Windows 2012 and 2012 AD function levels between two sites for redundancy. Facilitated AD RAP and executed remediation plan to ensure the AD environment meets Confidential ’s recommendations. Upgrade corporate Exchange environment to Exchange 2010 SP3. Remediate RODC issues when there no RW domain controllers so the RODC environment can still be accessed by admins. Manage DHCP for distribution centers and built out scopes for the new Utah distribution center and the VOIP project. Manage PKI and ADFS environments in the corporate infrastructure. Built, designed and managed all Windows 2003, 2008 and 2012 servers for our responsible area. Manage and design AD corporate and store infrastructure including OU structure, ACL’s, GPO. Created a kiosk environment for distribution centers using Group Policy for hourly DC workers, so they have access to vital information. Built 5.1 ESX environment for deployment testing and DR using an iSCSI san with multiple hosts.

Confidential - Charlotte NC

Project Leader Infrastructure

Responsibilities:

• As Project Leader on the infrastructure team it is my responsibility to ensure that the architecture is built correctly and business continuity is maintained. Primary lead on AD for 20 Global Sites with 30 DC / GC’s re-architecting domain controllers, sites and OU Structure for better performance; also use SCOM to monitor AD and other windows servers to monitor health. Worked on new Vmware environment, sizing to deploying for move from Ohio to Charlotte. Built Vmware 5.1 esxi for migration move from ESX 4.1 using both hosts on iSCSI and FC. Lead on SAN migration from EMC DMX to EMC VMAXE and VMAXE10K using openreplicator technology. Responsible for Windows R2 machines in the environment, both physical and virtual with a team of four. Currently leading server refresh project eliminating Dell blades and replacing with 1U VMware HAL approved machines to move from 60% virtual to over 90% virtual. Responsible for 3rd level support tickets, which I am responsible for troubleshooting and problem resolution. Act in a consulting capacity with the Email team when Exchange issues or architecture change is required.
• Implemented Data Domain de-deduplication technology into our backup environment to reduce storage by 80%, reduce replication between Data Domain replication partners and eliminated tape drive based backup. Assist with Netbackup as a secondary resource when primary is out of the office.

Confidential - Charlotte NC

Active Directory Engineer

Responsibilities:

• As a member of the Windows and Active Directory team I am responsible in ensuring that global infrastructure is implemented properly and securely to ensure compliance and business continuity within our corporate forests & domains and our federated ADFS domains. Responsible for PKI Infrastructure and Security for corporate domains and VPN access to domains, DNS, DHCP, & GPO’s. Work with correlating teams by managing them and ensuring that baseline standards are adhered to which are from Confidential best practices. Responsible for Unix AIX, HP/UX, BSD and Linux via active directory using middleware. Write scripts to manage and report data in AD and make modifications to object attributes in Active Directory. Work with FIM and MIIS infrastructure to ensure secure onboarding and manage elevated permissions using privileged access manager.

Confidential - Charlotte NC

Technical Product Manager - Enterprise Mobile Solutions

Responsibilities:

• Managed development teams for BlackBerry’s BlackBerry Enterprise Server features and enhancements and was team lead for Active Directory enhancements to BES. Worked with customers BES enhancements I was responsible for, such as improvements with LDAP lookups and bindings, DNS service record lookups, Kerberos authentication and GUID lookups to use resource domains in BES 5.0.1 In the following release of BES 5.0.2 I was instrumental in architecture and launched single sign on for BES and for MDS/CS so handhelds could access corporate data securely with no credentials needed. This was implemented having BES leverage the s4u2proxy in AD. Also architected BES to become a metadirectory replication partner with AD, so we could unify one management interface for onboarding and off boarding. This robust feature set is scheduled to be released in the next major BES version and will be a read only replication partner making BES and equivalent of a read only DC
• Come up with new ideas to have BlackBerry products work in customer complex AD and Email environments more efficiently by evaluating those environments and create a migration roadmap to the cloud. Led effort for BES in the cloud migrating email from Exchange 2007; to on-prem Exchange 2010, to Office 365. Interacted with Confidential product teams to enhance Worked directly with Confidential SCOM team to monitor instrumentation of future BES versions with the cloud. Built ESXi production environment for software testing department to test multiple versions of BES.Was instrumental working with partners such as Confidential, Google, and Novell on creating open LDAP connectors using AD domains, ADFS and openLDAP standards. Manage VMware lab for product testing using an EMC CLARiiON for storage in an HA configuration. I was a recurring speaker at WES (Wireless Enterprise Symposium) and BlackBerry World conferences.

Confidential - Charlotte NC

AD & Messaging Consultant

Responsibilities:

• Consulting support of a 12,000 user Exchange environment providing recommendations for AD, Exchange and BlackBerry architecture, design and support. Worked to provide a better active / active - passive / passive Exchange 2003 cluster; recommended new disk configurations to maximize iOPS to performance ratios. Created and managed corporate AD and GPO structure. Wrote scripts to maximize support efficiency and reduce repetitive tasks. Designed BES to deliver applications to HH devices to maximize efficiency for the sales force.

Confidential - Charlotte, NC

Active Directory Consultant & Messaging

Responsibilities:

• Integral part of the migration team moving from Exchange 2003 cluster to Exchange 2007 CCR multi site environment for 27,000 users. Manage and conduct security and best practice sweeps of the systems and monitor systems proactively to ensure health and stability of the environment. Support clients after migration and ensure that systems are maintained. Utilize SharePoint and move away from Public Folders. Create a DR plan utilizing DPM and snap technology. Automate processes by scripting to reduce time and improve efficiency with power shell and visual basic scripts. Work with internal marketing teams to bring adoption of new messaging product to user base and drive adoption of new features. Monitor Active Directory and Exchange servers via MOM / SCOM.

Confidential - Charlotte, NC

Messaging, Platforms & Active Directory Consultant

Responsibilities:

• Responsible for designing architecture, implementation and execution of directory servers and messaging solutions. Design and deploy exchange 2007 CAS, Hub Transport, Edge Servers, Mailbox Servers including CCR, LCR, SCR and SCC deployment. Deployment of Exchange 2007 Solutions on Windows 2003 and Windows 2008 servers on physical servers, ESX and Hyper-v.
• Deployed read only domain controllers in alternate data centers for customers. Implemented backup and monitoring solutions for directory services and email.
• Deploy and support Exchange 2003 solutions on distributed and centralized environment. Prepare health checks and best practices for customers. Engaged customers on a presales basis to support the sales team to enhance the customers experience and understanding of our current offerings.
• Principal Consultant and architect on M3’s largest migration in company history (40,000 mailboxes) which I architected and implemented the Exchange 2007 central design to support a migration off a distributed Notes/Domino Environment for 20,000 users using Exchange Migration Manager from Quest. Design consolidated 12 servers across geographies to a four node Exchange 2007 CCR cluster with 3 hub transports, 3 CAS servers and 3 edge transport servers in the primary data center in Detroit. Part of TAP Exchange 2010 program and early adopters.

Confidential - Charlotte, NC

Messaging & Active Directory System Architect

Responsibilities:

• Responsible for 18,000 user AD and Exchange 2003 environment with AD servers in 40 locations with physical and virtualized DC’s using ESX. Managed 19 Mailbox, 4 routing group connectors and 2 OWA nodes load balanced using ISA proxy to keep them secure. Key initiatives are disaster recovery using flash copy / snap technology, consolidate and collapse of routing groups and reconstruction of SMTP mail flow to allow mail to flow more efficiently. Designed Anti-Spam initiative which has reduced spam to < 5% using bright mail. Configure Exchange on the SAN for maximum performance on disk I/O and calculate IOPS / User to ensure that SAN is not under or over configured for Exchange performance. Write scripts to reduce manual administrative tasks and automate them. Review GC / DC performance and plan and configure GC / DC in and Exchange site to lock LDAP lookup traffic to dedicated servers. Configure NETIQ to alert team on exchange thresholds. Maintain ISA 2004 firewall server for Exchange Servers. Make recommendations on direction environment and future deployment opportunities. Fixed permission and inheritance problems from mis-configured permissions on the configuration container partition. Implemented Trend Micro as a gateway Virus solution on SUN SPARC W/ OS 9.
• Migrated from Windows 2000 AD to Windows 2003 AD. Planned and converted to Windows 2003 Forest and Domain modes. Develop DNS structure to have its own application partition to reduce replication. Implemented a PKI infrastructure for logons on secure domains. Constructed risk assessment program to reduce size of sysvol and GPO templates not being used to bring sysvol down from 9 GB to less than 4GB and reduce DR time by more than half. Use MOM & NETIQ to monitor performance of systems. Worked with MIIS team to implement onboarding between MIIS and AD. Managed ADLDS environment in the DMZ for customer web portals.
• Install and manage ESX vmware server and integrate with Hitachi san; create high available vmware environment. Install and Upgrades BES services for 5000 BES users on 2 BES Servers

Confidential - Charlotte, NC

Alliance Support Engineer Active Directory / Exchange

Responsibilities:

• Perform consulting, advisory and knowledge-transfer services reduce IT management and support costs by helping to predict and prevent problems before they occur working with managers and c-level executives.. Proactive services I perform include migration consulting services, availability and diagnostic workshops, expert roundtables, support professional internships, joint lab services, general support advisory services and onsite critical project support.
• Design and review Exchange Designs for customers ranging from 50 users up to 50,000+ users.
• Exchange Design includes validation of Cluster Design, DNS, GC’s, DC’s, Site Architecture, Disk Architecture (Including Sans), Storage Groups, Mailbox Stores, Routing Groups, Routing Connectors, Protocols, RUS, Public Folders etc. Design and implement Mobile Solutions such as OMA and Mobile Active Sync. Discuss Anti-Virus and Anti spam solutions as a trusted advisor to determine the best solution. Create samples Windows host and ADSI scripts to automate tasks and administration in Exchange and AD. IIS implementations of websites & OWA for Exchange
• Design and review Active Directory Designs for customers ranging from 50 users up to 100,000+ users. AD designs include validations of DNS, GC’s, DC’s, Site Architecture, FSMO role placement, server sizing, GPO’s, FRS replication, PKI Infrastructure, etc. Design, review and implement disaster recovery solutions such as snapshotting to in addition to backups to ensure impact in the event of a disaster would be minimized. Review and assist in customer migration plans from and AD & Exchange 2000 environments to AD & Exchange 2003.

Confidential

Technical Account Manager

Responsibilities:

• Trusted advisor who directed projects and negotiated contracts in the Premier Support organization. Projects were focused on both long term supportability and new deployments of software. Managed partner relationships and project management for deployments to ensure timely and quality driven solutions for the customer.
• Proactively engage clients on solutions and recommend changes or deployments based on current needs within their budget. Conduct supportability reviews for deployments in place to ensure that best practices were being used and to ensure that the environment was supportable. Lead change management meetings to ensure that proper testing was completed and that risk was mitigated before deploying solutions, Service Packs, hotfixes, etc. into production. Lead on reducing Critsits and identifying issues and resolving them to reduce customer catastrophes and reduce costs.