SUMMARY:

• Having 15 Years of experience in the field of Project Management, Onsite Technical Management and coordination, Production Support Management .Software Design, Development & Testing, which has given me good experience of managing, co - ordination, analyzing, designing and developing complex business engagement, within a group as well as delivering responsibilities at an individual level. Handling multiple clients across the globe, gives me more opportunities to interact and communicate with clients of different time zones and cultures.
• Client side technical and Project Management.
• Negotiation of Project Plan and Project time frame and Resource count, and successfully deliverer on time.
• Billing of resource on Fixed rate and T & M
• Resource projection and forecasting
• SLA Management
• Preparation of Project Plans and Schedules
• Monitoring and maintaining Project Schedules and avoiding slippage against agreed Schedules and Plans
• Monitor Project Performance and Publish Project Status data at key stages throughout the Project
• Enforce correct project governance to avoid escalations and facilitate issue resolution
• Perform Requirements Management to deliver Sprints on time and ensure that relevant and agreed-upon bug free functionality has been delivered
• Manage 4 teams of average of 8 members and assigned tasks as per the Project Plan and Road map
• Mentored the team in Technical tasks, such as Architecture Design, User Interface Design, Database Design
• Guiding and Monitor Testing (Manual) phase of the application development
• Monitor Scheduled deliverables, Finalizing Requirements, Distribute task and project planning.
• Security Implementation using OWD, Roles, Profiles, Validation rules etc.
• Migrating enhancements from Sandbox to production
• Routine Migrating data from legacy application to Salesforce
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers;
• Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed;
• Keep application users informed about system functionality and enhancements;
• Provide application users with technical support;
• Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed;
• Creating flows, workflow and approvalsMonitoring of scheduled job
• Managing incident tickets and Adhoc requests and cascade down to offshore resource.
• Manage to provide On-time Resolution.
• Control production issues to meet SLA
• Improving Customer satisfaction
• Handel all escalations
• Technical Management from client location.
• Gather and manage requirements directly from the client to avoid any ambiguity on desired functionality
• Hold regular status update meeting to apprise the client of any deviance from the defined schedule
• Issue full Schedules of Work to client/stake holders and involved parties for approval
• Automobile industry
• Health Care Industry
• Global Service Operation
• Manufacturing
• BPO Industry
• IT Industry
• Followed quality based on CMMI, Sig Sigma
• Implemented enterprise defined processes to manage quality, mitigate risks, streamline changes and resolve issues
• Maintained an above average Quality score of 90% for the projects
• Maintained the SLA for all support tickets
• Project Leadership
• Software Development
• Application Design
• Onsite Coordination
• SDLC (Waterfall, Iterate Enhancements, Agile (Scrum)
• Designing, Full cycle SDLC, re-engineering, conversion, maintenance, Production Support, Migration.

TECHNICAL SKILLS:

Database: Oracle, SQL Server, MS Access, Salesforce

Languages: C#.NET, Visual Basic, Object Oriented Programming, Foxpro, AJAX, java scripts, VBA

MS Technologies: MS.Net 1.1/2.0, ASP, ASP.Net, SQL 2000/2005

Reporting Service: Crustal Report, Impromtu Cognos

Source Control: Visual Source Safe, VSTSApplication Design: Service Oriented Architecture, Object Oriented Architecture, Cloud based Application Design

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator and Project Management

Environment: Salesforce.com, Oracle

Responsibilities:

• Monitor Scheduled deliverables, Finalizing Requirements, Distribute task and project planning.
• Security Implementation using OWD, Roles, Profiles, Validation rules etc.
• Migrating enhancements from Sandbox to production
• Routine Migrating data from legacy application to Salesforce
• Regularly perform database de-duping and cleanup procedures
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity
• Daily administration and support of CASES’ Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations;
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers;
• Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed;
• Keep application users informed about system functionality and enhancements;
• Provide application users with technical support;
• Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed;
• Manage Email & Communication Templates
• Desktop Administration
• Creating flows, workflow and approvals

Confidential

Onsite Technical Management and support coordination

Environment: WINDOWS XP / Windows 2000 ServerVB.Net (Windows form), WCF.

Responsibilities:

• Manage the project development on Agile methodology
• Negotiation of Project Plan and Project time frame and Resource count, and successfully deliverer on time.
• Create, Manage, and review of Estimation, Requirement Documentation, test Cases, Traceability Matrix, Project Deliverable etc
• Understanding client requirement and document the same for developer’s understating. Getting written approval from client on requirement
• Manage the development to meet the sprint time line.
• Manage the Testing phase
• Conducting frequent demonstration and User acceptance test.
• Handling Billing of resource on Fixed rate and T & M
• Resource projection and forecasting
• Consolidated Weekly and Monthly Status Reporting
• Increasing Client Satisfaction

Confidential

Onsite Technical and Project Management

Environment: WINDOWS XP / Windows 2000 ServerVB.Net (Windows form), WCF.

Responsibilities:

• Manage the project development on Agile methodology
• Negotiation of Project Plan and Project time frame and Resource count, and successfully deliverer on time.
• Create, Manage, and review of Estimation, Requirement Documentation, test Cases, Traceability Matrix, Project Deliverable etc
• Understanding client requirement and document the same for developer’s understating. Getting written approval from client on requirement
• Manage the development to meet the sprint time line.
• Manage the Testing phase
• Conducting frequent demonstration and User acceptance test.
• Handling Billing of resource on Fixed rate and T & M
• Resource projection and forecasting
• Consolidated Weekly and Monthly Status Reporting
• Increasing Client Satisfaction

Confidential

Onsite Technical and Project Management

Environment: WINDOWS XP / Windows 2000 Server VB.Net (Windows form), WCF.

Responsibilities:

• Manage the project development on Agile methodology
• Negotiation of Project Plan and Project time frame and Resource count, and successfully deliverer on time.
• Create, Manage, and review of Estimation, Requirement Documentation, test Cases, Traceability Matrix, Project Deliverable etc
• Understanding client requirement and document the same for developer’s understating. Getting written approval from client on requirement
• Manage the development to meet the sprint time line.
• Manage the Testing phase
• Conducting frequent demonstration and User acceptance test.
• Handling Billing of resource on Fixed rate and T & M
• Resource projection and forecasting
• Consolidated Weekly and Monthly Status Reporting
• Increasing Client Satisfaction

Confidential

Onsite Technical and Functional Coordination, Project Management

Environment: Dot Net 2005, SQL Server 2005, Telligent community Server 8.1, TeamSite Contenet Management System, Omniture Web Analytics. Search engine optimization using solar search, Performance optimization using mem-cache etc. Team Foundation System for configuration control, PM Smart for Project management. Google docs for document collaboration.

Responsibilities:

• Onsite technical co-ordination, Project Management, Delivery/Change Management.
• Achieving Project Profit target
• Increasing Client Satisfaction.
• Maintain and improve Project Quality score.
• Negotiation of Project Plan and Project time frame and Resource count, and successfully deliverer on time.
• Billing of resource on Fixed rate and T & M
• Resource projection and forecasting
• SLA Management
• Consolidated Weekly and Monthly Status Reporting
• Review of Estimation, Requirement Documentation, test Cases, Traceability Matrix, Project Deliverable etc.

Confidential

Technical and Functional Project Management

Responsibilities:

• Manage Project Quality
• Manage Production Support
• Establishment of Agile Development with continuous development.
• Requirement gathering and prioritizing.
• Designing, Changes / Enhancement / Integration with third party application.
• Planning and Defining Scope
• Activity Planning and Sequencing
• Resource Planning.
• Developing Schedules
• Time Estimating
• Documentation
• Managing Build and release and cascading information to stake holders.
• Manage License Media Inventory,

Confidential

Project Management, Technical Team Leading

Environment: n C#, ASP.NET 2005 - Programming Language - Framework (2.0) SQl Server 2005 / MS Enterprise Library - Database

Responsibilities:

• Planning and Defining Scope, Activity Planning and Sequencing, Resource Planning, Developing Schedules, Time Estimating Documentation, Team Leadership

Confidential

Project Management and Leading

Environment: C# .NET - Programming Language Oracle 9i / MS Enterprise Library - Database

Responsibilities:

• Project Lead and Management.

Confidential

Project Management and Leading

Environment: C# .NET - Programming LanguageOracle 9i / MS Enterprise Library - Database

Responsibilities:

• Project Lead and Management.Project Name

Confidential

Project Lead and Designer

Responsibilities:

• Designing architecture, Project Leading

Confidential

Project Lead and Designer

Environment: C# .NET - Programming Language Oracle 10G / MS Enterprise Library - Database

Responsibilities:

• This Application is built for proactive retention intervention to help the Team Leader retain people, through;
• Engaging with their respective team to understand each member’s motivation level, spot early warning signals of dis-sat, and try to resolve issues within our control, before the dis-sat turns into a grievance and the employee leaves
• Working with their supervisors and Human Resources to help proactively work on a retention plan, based on
• Company rules and processes
• Value to the company and probability of leaving
• Increase engagement, awareness, accountability and encourage a partnership approach

Confidential

Project Lead and Designer

Environment: C# .NET - Programming LanguageOracle 9i / MS Enterprise Library - DatabaseTechnology - ASP.NET, XML Web Service, AJAX, Windows Services.

Responsibilities:

• Designing architecture, Project Leading

Confidential

Design and Development

Environment: C# .NET - Programming LanguageOracle 9i / MS Enterprise Library - DatabaseTechnology - ASP.NET, XML Web Service, AJAX, Windows Services.

Responsibilities:

• Analysis, Designing, Estimation, Documentation

Confidential

Analysis, Estimation, Development

Environment: Visual Basic 6.0, SQL SERVER 7.0, & 2000, FoxPro 2.6, VSS, Crystal Report 8, Citrix, IVR

Responsibilities:

• Analysis, Estimation, Documentation, Development for Enhancement. And Managing it from India
• Co-ordination and management with IBM Singapore Technical Team

Confidential

Analysis, Estimation, Development, Production Support

Responsibilities:

• Providing technical support for 3 applications.
• Providing technical support to more than 3500 users across the JAPA region, manage and distribute technical issues between team to fulfill the SLA (service level agreement).
• Analysis, Estimation, Documentation, Development for Enhancement and bug fixes, co-ordination and management with Client and its third party vendor