SUMMARY:

• Versatile and dedicated IT management professional with 19+ years of experience developing and implementing mission critical Quality Assurance, Data Analysis, and Test Data Management programs that achieve client/ corporate objectives. Skilled at devising strategies to manage and coordinate planning and execution of complex enterprise - wide systems and software development projects. Adept at managing technology projects and critical process improvements from initial planning stage to final implementation. Staying current with latest technology tools, making recommendations to senior leadership regarding future technology improvements. Proven ability to implement proven IT best practice policies.
• Strategic Project Planning
• Agile Project Management
• Test Data Management
• Lean Six Sigma Strategies
• Quality Assurance Testing & Reporting
• Process Improvement & Data Analysis
• Technology Roadmap Strategies
• Risk Mitigation & Troubleshooting
• Enterprise Solutions
• Vendor Relationship
• Technical Infrastructure
• Team Building / Leadership
• QA Management - directing multiple running projects; formulating quality control policies, and implementing testing plans and strategies to identify and resolve potential issue early in the development process.
• Team Leadership - building/leading high performance global technical teams in designing and deploying flexible, fault-tolerant, and scalable enterprise wide solutions that maximize critical system operations.
• Project Administration - planning and executing mission-critical system projects and operational strategies to deliver “Best Practice” QA and testing methodologies to support entire Software Development Life Cycle (SDLC).
• Operations Support - utilizing innovative system design strategies and architecture-centered processes to create stable, innovative technology roadmaps and supervise team to ensure on time delivery of all project benchmarks.

TECHNICAL SKILLS:

Platforms: Windows, Mac OS, UNIX, AWS

Tools: DevTest10.1, Minitab 17, Selenium, Junit, TestNG, SOAPUI, JIRA, Zephyr, Confluence, Jenkins, Git, Stash, XML Web Services, Mercury Quality Center, Quick Test Pro, Test Director, IBM ClearQuest, CMIS, WinRunner, Load Runner, Tableau, Wireshark, ALGOR 12, MATLAB, AutoCAD R14, Fortify SCA, Black Duck, .NET Framework, Workflow Foundation (WF), Windows Communication Foundation (WCF), Microsoft Office Suite, Visio

Languages: Java, JavaScript, C#, C++, XML, VB.NET, VB, ASP.NET, AJAX, ASP, HTML, DHTML, ADO

Databases: SQL Server, Oracle, MySQL

PROFESSIONAL EXPERIENCE:

Confidential, Irving, Texas

Responsibilities:

• Played key role in designing, developing, testing, and implementing E2E masking strategy across all applications that met CPNI requirements and endured integrity of all order and billing data flows.
• Drove process to create an in-house Test Data Management (TDM) Databank that allows access to the data points in ten minutes, reducing lead times from 2-3 days and reducing production issues by 20%.
• Credited for creating a TV & Data usage Master template that streamlined the usage data gathering process by 40-50% and optimized timely execution of PEGA recommendations.
• Supervise continuous testing and implementation of service virtualization solution to support the Service Qualification Engine (SQE), Marketing Profile, Confidential on time (VZOT) and Mobile Offer Eligibility projects.
• Above project resulted in improving E2E testing lead time by 1 week, reduced backend dependency for all scenarios, and reduced development interaction time by 50%.
• Drove process to design and implement a parallel “On-Demand” testing environment that supports the overall marketing plans, reduced complaints, and resulted in saving $100K annually.
• Led setup of AWS instances, deployment of production kits, and E2E environment connectivity and .
• Played key role in analyzing CMIS Production Tickets to identify trends and propose solutions to resolve issues.
• Assisted in tracking and reporting test execution metrics to ensure alignment with IT and CMB Big 5 objectives for the CEE projects, thus exceeding 95% test completion target, achieving E2E 100% test completion rate.
• Consistently recognized for outstanding contributions earning numerous s, including CIO Employee Recognition, VP of,, and 2 Confidential IT Appreciation s.

Senior Process Engineering

Confidential

Responsibilities:

• Credited for successfully planning and completing six DMAIC projects that improved engineering and FiOS provisioning, reduced cancel rates, backend office touches, and contributed over $8M in benefits and assisted the Fios provisioning team to deliver $34M in overall benefits in 2013.
• Credited for reducing annual service fulfillment touches by 100K; streamlining winback process removing unnecessary touches; and identifying fallout causes.
• Identified Quick wins that reduced the ordering fallouts, developed materials, educated call centers reps, implemented ordering flow enhancements that resulted in additional revenue of $1.5M.
• Successfully coached and mentored greenbelt project that delivered over $1M in program benefits.
• Recognized for outstanding contributions; recipient of numerous accolades, including VP Employee Recognition for Black Belt Leader Board (#1 DMAIC Toll Gates) .

IT Technical Manager

Confidential

Responsibilities:

• Redeveloped testing labs in the US and India for all product testing and integration plans that saved $50K.
• Implemented best practices that aided in identifying system defects; reducing complaints 50% and saved $500K annually by reducing production issues and subsequent patch deployments.
• Introduced several key technical solutions that resolved testing limitations in India, eased travel of resources, and saved $50K annually.
• Formulated solution for cross browser testing (compatibility testing) and led to the design and implementation of solution that saved $100K annually.
• Facilitated $25K annual savings per project by building a metrics website for all projects that provided real and cumulative data history.
• Recognized for outstanding contributions; recipient of numerous accolades, including 2 s of, an Employee Recognition, and 2 Confidential IT Appreciation s.

IT Technical Manager

Confidential

Responsibilities:

• Consistently completed all project deliverables within established time and budget constraints; incorporated matrix management approach to develop and manage technical plans, and adhere to project scope.
• Directed technical projects for business-critical products, including VoIP, Client-based, Voice, and Web-based applications; identified and implemented improvements and changes for developed hardware and software, ensuring optimal functionality.
• Collaborated extensively with Product Line Management team; played integral role in devising product roadmap, prioritizing features, integrating changes, and ensuring end-to-end delivery of products.
• Designed testing integration paths with third-party platforms; conducted architecture reviews, designed automation, drove continuous integration, performed static code verification, and led release management.
• Led cross-functional, multifaceted teams located worldwide; provided support and guidance throughout product development, facilitating a more scalable and flexible ETL solution.
• Honored with 2004 Employee Recognition for extraordinary efforts and outstanding contributions.

Project Technical Architect / Lead

Confidential

Responsibilities:

• Spearheaded development of Online Order Status application that transferred consumer and general business inquiries regarding order status from Call Centers, enabling customers to view details online; integrated upgrades that increased scalability to accommodate 5-times the existing load.
• Created Semi Anonymous Shopping (SAS) system that targeted prospective customers and casual visitors by allowing the review of pricing and availability without completing site registration forms.
• Implemented Online Order Status and SAS application, which reduced Call Center calls by 3,000 per day and decreased annual maintenance costs $4M
• Architected Product Catalog Database and Merged Order Status Database schemas into one generic system, thereby enabling team members to effectively utilize data from both applications.
• Commended by senior leadership for performance; honored with Individual Excellence in 2002 and Technical s in 2001, 2002, and 2003.