PROFESSIONAL SUMMARY:

• Highly talented Technical System Analyst and Technical Manager with 15 Years of experience in Software development,QA and Production Technical Support.
• Expert building Custom and Genesis IVR’S and CTI applications using Dialogic SDK and Asterisk DigiumSDK’S
• Successfully managed projects from incubation (define roadmap, elicit business requirements), execution (build team, project plans, database coding), testing and operations using required SDLC (hybrid, agile, SCRUM).
• Experience working with Open Source software projects(Asterisk, OpenIVR, Zenzibar)
• Skilled in leading and motivating individuals and teams.
• Strong technical and functional background with Object Oriented and structural programming.
• Understanding of Cloud computing (Azure, Open Stack)
• Strong ability to understand business requirements and functional specifications and translate to technical solutions
• Outstanding project planning,execution,,monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.
• Effective presentation and communication skills.

TECHNICAL SKILLS:

Project Life Cycle: Waterfall, OOAD, Agile Development

Methodologies: Lean Six Sigma, PMBOK

DOT NET Framework: 3.5/2.0/1.1

Content Management: Share point 2010

Operating Systems: Win 2000/NT/7/8,ESX VMware, Solaris, Red Hat, Linux

Languages: C, C++, C#, VB.NET, Visual Basic 6

Scripting: ASP, PHP, Perl, JavaScript, VB Script, CSH, Bash

Middleware: Web Logic, Jboss

Databases: MS - SQL Server (2008, 2005, 2000),Oracle, MS Access 2003/2000

Development& Design Tools: Visual Studio 6/2010/2012, MS-Visio

Project Tools: MS Project 2007/2010

Configuration Management Tools: TFS, Visual Source Safe, SVN

Quality Standards: ISO 9001:14001, CMMI

IT Security Standards: SAS, ISO 27001, Master Card, Visa Card s

PROFESSIONAL EXPERIENCE:

Confidential, Kirkland, WA

Senior Data &System Analyst

Responsibilities:

• Analyze processes to ensure maximum availability through change and problem management - reviews changes effecting complete implementation and test/back out plans, and coordinates enterprise-wide changes to ensure consistent, repeatable results.
• Serves as the subject matter expert for Remedy, actively participates in the User Acceptance Testing (UAT) for all Remedy releases. Assisted in the Vantage-to-remedy conversion, including all UAT, and material reviews.
• Sequences changes for monthly maintenance windows, including post-window testing. Generates required reports.
• Oversees Remedy use by IT staff to determine appropriate tool enhancements.
• Trains individuals and departments in the Remedy tool and change processes.
• Create documentations of SQL database reporting service.
• Work with BI team to design and develop Data warehouse.
• Worked on database and system design for gap analysis to migrate there legacy system to new design.

Confidential, Redmond, WA

Senior System Analyst and Production Support, Project Manager

Responsibilities:

• Responsible for arranging meetings & creating functional specification documents for AT&T Architecture review Board.
• Managing multiple vendors in relation to roadmap delivery, issue resolution and meeting SLA commitments.
• Project co-ordination and interaction with multiple teams for requirements gathering, analysing them.
• Responsible for driving the automation of developer validation test cases, used cases and evangelizing tool usage for development and test teams
• Perform troubleshooting and analysis to assess root cause of application issues.
• Interact regularly with Senior Business Analysts, Architects, Developers, Application Support, Enterprise Test, Operations, and Senior Management.
• Provide overall project management functions (including delivery of design documentation, change management, maintain project schedules/risks, development, documentation, Developer validation testing and deployment)

Confidential, Woburn, MA

Senior Project Co-coordinator

Responsibilities:

• Collect information to analyse and evaluate existing or developed applications or systems, prepare detailed flow charts (work flow, activity, sequence diagrams), outlining systems capabilities.
• Generating the highest level of system requirements, based on the user's needs and other constraints such as cost and schedule.
• Help performingcost-benefit analyses to determine whether requirements are best met by manual,software, orhardware functions; making maximum use ofcommercial off-the-shelf or already developedcomponents .
• Assist in definition, design, and management of Enterprise Architecture components and low-level technical Architecture design documents for core systems.
• Partitioninglarge systemsinto (successive layers of)subsystems and components each of which can be handled by a singleengineer orteam of engineers or subordinate architect.
• Interfacing with the design and implementationengineers and architects, so that any problems arising during design or implementation can be resolved in accordance with the fundamental design concepts, and user needs and constraints.
• Generating a set ofacceptance testrequirements, together with thedesigners, test engineers, and the user, which determine that all of the high level requirements have been met, especially for thecomputer-human-interface .

Confidential

Senior Production Technical Manager (IT & Software Development)

Responsibilities:

• Responsible for managing and building team of architects, developers and development managersfor Smartcard chip SIM applications, diagnostic and production data generation tools developed using VB6, ActiveX controls, C/C++ and SQL Server.
• Increased SIM & Smart cards production from 20 million cards per months to 50 million cards per month during first nine months through introduction of new policies and improved processes and software automation reducing TAT of Software and IT departments.
• Migrating legacy software’s on .NET platform, using C#, VB.NET, ASP.NET and MS SQL Server 2012.
• Develop and implement long-term business goals and strategies, policies, procedures and budgets.
• Directed teams responsible for design, management, testing and maintenance of corporate IT network and production servers. Perform change and incident management,system reviews and upgrade as necessary.
• Providing architectural and technical guidance to product development and ensuring that sound software engineering design process and quality practices are followed.
• Analyzing and reviewing the design of the software, including technical reviews and analysis of source code which include in-house developed code, as well as review of technologies provided by 3rd party vendors.
• Actively involved in designing, conducting, collecting, and reporting of performance metrics.
• Simultaneously managing the cross-functional, multiple development efforts through conception, planning, testing,, implementation, integration and sustaining.
• Develop and monitor project schedules and timelines to identify and meet critical milestones.
• Build positive relationships and trust over time through First Time Rite, on-time delivery, high quality, IT security, continuous innovation, and by exceeding expectations.
• Working on extremely complex problems where analysis of situations or date requires an evaluation of intangible factors.
• Audit IT and software development team to build a strong and secure network and software’s for SAS, ISO and Master and Visa card s.

Confidential

IT Project Consultant

Responsibilities:

• Build a new IT and software development team on company new site.
• Developed standards of Networkdesign,development and management of software code that are consistent, accurate, detailed and exceptionally well controlled.
• Developed manage and own a proactive risk management approach to the development functions.

Technologies used:VB6, VB.NET/ C#.NET,XML, SQL Server 2005/2007, BuildPro, Sage 200/500/1000

Confidential

Project Lead

Responsibilities:

• Team lead for a development group focused on the rapid development and deployment of custom solutions and participating in the design of the application, the interface with backend integration, and work closely with the systems engineers in varying development teams throughout the organization, as well as a diverse user population.
• Leading a team of 10-15 software engineers on multiple projects onsite and offsite.
• Technologies: VB6, C#, VB.NET, ASP.NET, IIS,SQL Server 2005, XML, XSLT

Confidential, Bellevue, WA

Senior Application Analyst

Responsibilities:

• Designing, coding, testing, debugging, and documentingwireless electric meter programs to improve system efficiency and functionality on (VB6, VB.NET / C# and ASP.NET).
• Developed SQL Scripts to query databases for Oracle 10G and SQL Server 2005.
• Deployed and administer Web logic jar files to middleware servers.
• Lead and assign work of others in relation to projects and systems that incumbent is responsible for maintaining.

Confidential, Seattle, WA

Senior IVR Production Support Engineer

Responsibilities:

• Use "AWS IVR Administration" web console to configure MPS 1000 IVR external connections (Atlys, UPS, EBPP, and CTI Services).
• Developed GUI tools in C++/VB6/VB.net/C#.NET for data phasing and report viewing
• Developed Automated Shell/Perl/PHP scripts for Genesis IVR kit deployment
• Update DNIS information using “AWS IVR Administration” web console.
• Configure MPS 1000/ Genesis IVR connections to CIS and 2G back-end system (VAT, Axys, EPI, and Macro/Cell)
• Deployed and administer Weblogic jar files to middleware servers
• Genesis IVR kit deployment, phrase code installation and CTI stub installation.

Confidential, Ft. Lauderdale, FL

Software Engineer

Responsibilities:

• Team Lead research and development on Linux based IVR’S C/C++, TCP/IP, Linux, VB6/VB.NET
• Multiple database integration for their IVR servers. Oracle 8/9i/10G, SQL Server 2000,JBoss, MySQL
• Research on speech recognition technology. C/C++, dialogic SDK API
• Prototype design and implementation of windows based IVR platform for future expansion
• Research and Implementation VOIP using Cisco AS5300 access servers.
• Installed Oracle 9i/10G Cluster with EMC storage on Red Hat Advance Server
• Implemented Asterisk IVRand internal/external company dial plan for SIP/ZAP and PSTN network.
• Migrated in house PSTN IVR applications to VOIP Asterisk platform.
• Build IVR applications for Audio smart cards and SMS/MMS technology
• Provide IVR software development support in the R&D function on Linux platform
• Provide technical support and documentation to the development teams
• Assist teams in designing and coding platform and application modules to maximize the system’s productivity and efficiency.