SUMMARY

• More than 11 years experience in Information Technology as Software Quality Assurance Analyst/Engineer in testing Web, Client Server, Rich Internet Applications, Databases, and Large Corporate Reporting Structures
• Experience in managing multiple QA projects at on site and off site.
• Rich experience in developing QTP automation frame work and descriptive programming.
• Played an important role in managing the testing process using Test Management Tools, Functional / Regression Testing using Automation Tools, Requirements Analysis, Developing Standards and Guidelines for various QA Processes, and Designing Test Architectures
• Rich experience in Quality Assurance Life Cycle (QALC) and Software Development Life Cycle (SDLC) like Water Fall and Agile Development process.
• Well acquainted with Defect Tracking Systems, Source Code Control Systems, Word Processors, Spreadsheets, and Office Communication Tools. Familiar with Configuration, Tuning and Testing of Web Servers, Application Servers, and Databases
• 3 years experience in, QA Lab setup, End-to-End Testing, Multi-tasking, and Quality operations planning. Worked on Windows and UNIX, Platforms
• Experience in Test Scenario Matrix Planning, Project Planning, Statistical Analysis and applying Statistical Quality Control Techniques
• Solid understanding in Web Development Technologies, Online Transaction Processing Systems, and Decision Support Systems. Posses strong Analytical, and Communication skills with a test to break attitude
• Good understanding of Business Process Testing (BPT)
• Completed HP certification exam on QTP and Quality Center

EDUCATION

• Bachelor of Engineering in Computer Science from Confidential,University, India

SKILLS
Functional Testing tools QTP & HP Service Test
Performance/ Load Testing: Load Runner & NeoLoad 3.2
Defect Tracking Quality Center, Team Track and JIRA4.2
Methodologies: Black Box Testing and White Box Testing
Testing Techniques Functional, Regression and Integration testing with web services,
ERP: Oracle Applications Supply Chain Management
Languages: Visual Basic, Java, ASP, TSL, JavaScript, VBScript
ETL: Ab-Initio GDE 1.13, Co- Operating System 2.13
Databases / Data Access Technologies: MS-SQL Server 7.0/6.5, MS-Access, ERWIN and Sybase
Operating Systems: Windows XP/2000/98/NT/95, UNIX and MS-DOS
Office Communication: MS-Outlook, MS-Project, MS-Word, MS-Excel, MS-Power Point and Lotus notes

EXPERIENCE
Apr’ 12 – Present Sr QA Automation Engineer Confidential,Pittsburgh, PA
LAWSON QA Automation
Education Management Corporation (EDMC) is among the largest providers of private post-secondary education in North America, based on student enrollment and revenue, with 108 locations in 32 U.S. States and Canada. EDMC uses Lawson ERP –Account Payables, HR, Payroll and Procurement modules for their day to day business activities. The main goal of this engagement is to create manual and automated regression testing scripts for supporting future Lawson software releases.

• Meet business users to document all the business activities they perform in Lawson application as part of their day to day business activities.
• Develop detailed test cases for each business scenaro and review with business users for accuracy.
• Import the approved test cases in to HP Quality Center – test plan module
• Develop QTP framework and automated regression scripts for each scenario using HP QTP (Quick Test Professional) and save them to Quality Center.
• With the help of business users, document all the business scenaros where users are experienceing performance issues.
• Develop Vugen scripts for the identified scenarios and run the load test in HP Load Runner software to identifiy the root cause of the performacne issue.

Environment: Lawson ERP, HP Quality Center, QTP (Quick Test Professional), VB Script and Load Runner

Nov’11 – Apr’ 12 QA Lead Engineer Confidential,West Chester, PA

Comcast ESP Project is a strategic initiative to develop large number of Web Services to support large number of internal applications as well as to support public facing web applications. The main reason behind this ESP project is to create Web Services to support multiple applications across the organization and avoid redundant functionality and present most accurate data related to Orders, Customer data, Billing etc. As large number of applications across Comcast are consuming the Web Services, ESP maintains multiple versions of each service as per the consumer needs. Old versions will be deprecated when all the applications consuming a Web Service migrates to the latest version. ESP maintains the backward compatability in each service when new functionality/operation is added in the latest version to avoid effect on applications consuming older versions.

• Responsible for providing QA team LoE for each release.
• Responsible for delegating work among QA team and all QA activities of the project from requirements stage to production smoke testing.
• Responsible for setting up test plan review meetings with Dev and BA teams
• Developed functional and regression test scripts in HP Service Test.
• Responsbile for executing functional and regression test scripts in both QA and Integration environments for each release in Quality Center.
• Reported testing team progress and issues if any to the Project Management team in daily status call.
• Used SOAP UI extensively for troubleshooting purpose.
• Analysed backend logs to identify the root cause of the issue and included that information while creating defects in Quality Center.
• Participated in testing of large number of Web Services migration from EA to IBM RSA model.
• Involved in running tests against CSG & DDP billing systems APIs
• Responsible for verification of weblogic server to make sure latest version of artifacts are deployed to QA and Integration environments before formally starting the testing for each release.

Environment: Agile development, Web Services, SOAP UI, HP Service Test, Quality Center, Aqua Logic Service Bus (ESB) and Web Logic 11g.

Feb ’11 – Nov’ 11 Project QA Lead, Confidential,Pittsburgh, PA
Sr Markets Online Enrollment Application
Celerity Innovation Center is a software development and Services Company specialized in providing software solutions for health insurance industry. Celerity is involved in design, development, testing, deploy and maintenance of software solutions in Flex and Java technologies.

• Led the QA effort for the projects from starting to go live
• Attended QA team scrum meetings as part of Agile development life cycle.
• Responsible for QA effort estimation, work delegation and tracking the progress
• Responsible for updating QA status in project scrum meeting
• Coordinated with development team for all code releases to QA environment
• Used SOAP UI extensively for testing Web services and compared output data in SOAP UI with Application interface.
• Identified business scenarios for load and performance testing
• Developed load testing scripts and ran load tests with NeoLoad performance testing software
• Involved in 508 Compliance testing with JAWS screen reading software.

Environment: Flex, Java, Web services, JIRA, NeoLoad, Agile development, JAWS, SOAP UI and RIA Test

June ‘08 - February ’11 Sr QA Analyst, Pittsburgh, PA
Confidential,
CIBER® (NYSE: CBR) is a leading international system integration consultancy with superior value-priced services for both private and government sector clients. CIBER’s services are offered on a project or strategic staffing basis, in both custom and enterprise resource planning (ERP) package environments, and across all technology platforms, operating systems and infrastructures.

• Building and maintain a suite of automated tests, using QTP 9.0, to be able to regression test production applications on a scheduled basis.
• Lead the test automation and deployment of new applications over multiple domains from development thru to production.
• Provide administration support for Mercury Quality Center to manage the change management process and the defect & enhancement tracking process respectively.
• Setup and maintain server and client test environments on windows and UNIX platforms.
• Extensively worked on LoadRunner9.1 for creating Vuser scripts and running load and performance tests.
• Involved in creating QA process and change control process.

Environment: Agile development, Web Services, Mercury Quality Center 9.0, Mercury Quick Test Pro 9.0, LoadRunner 9.1,SQL Server 2000, SQL Enterprise Manager, Windows platforms 2000 – 2003 server

August ‘07 - May ’08 Sr QA Engineer, Confidential,Pittsburgh, PA

TimeSys Corp is the leading service provider to developers in the embedded Linux market, delivering web based LinuxLink subscriptions (linuxlink.timesys.com) that empower developers to rapidly and efficiently create their own commercial grade custom Linux platform. This LinuxLink subscription enables customers to build their own custom Linux software platform through a web based service that provides continuously updated and process-optimized code for their embedded device. This web site has inbuilt release management utility called repository.

• Worked as a Principle QA engineer for validating new design and functionality for TimeSys Corp web site TimeSys.com and customer support site Linuxlink.timesys.com.
• Prepared test strategy for functional, integration, regression and data base testing.
• Coordinated with business for documenting use cases for UAT and for conducting UAT sessions.
• Involved in database testing
• Prepared testing status reports.
• Involved in functional, regression and database testing and worked with development to resolve outstanding bugs.

Environment: .Net, Oracle, Linux FC 8.0, Java Script and Teamtrack.

August ‘06 - July ’07 QA Lead, Confidential,Pittsburgh, PA

Consolidated Asset Reporting (CAR) is a financial data warehousing and reporting web based application developed using .net technologies. Federated receives different kinds of data like daily transactions, weekly assets and monthly files from all its business associates and dealers in different pre defined file formats on daily, weekly and monthly basis. These all files will be loaded in to the oracle database through file scheduler. When we load the new data files in to application, there is a batch process called Compliance will be triggered automatically and it will analyze the incoming transactional data and make sure that all transactions taken place according to the Fed business rules that are set up already in the application interface. If the rules engine finds that a particular transaction is violating any rule, it will set red flag on that transaction. Every day business analysts log in to application and analyze the flagged transactions and take appropriate actions. This application allows business users to create ad hoc business reports.

• Lead the QA team consists of both testers and business users
• Analyzed business requirements and user interface specifications
• Prepared test plan for functional, regression, performance and data conversion testing
• Developed Standards for Test Process, Information Organization, Defect Tracking & Resolution, and Risk Assessment

Environment: .Net, HTML, Java Script, Web Services IIS 6.0, PVCS, Oracle, Quality Center and Load Runner

May ‘04 - July ’06 Sr QA Analyst, Confidential,Dulles, VA
Merlin Call Center Application
Merlin is one of the world’s largest CRM application developed using Pega Systems. This Pega Systems is a rule based environment developed using HTML, Java Script and Pega Rules. This application handles nearly 30 million customer data of America Online Inc. to serve three lakh calls they get daily through AOL call centers which are located in different geographical areas on the globe. The features of this application include telephony integration. Whenever customer calls AOL call center, Merlin detects the telephone number from where the customer is calling and fetches all the accounts created with that phone number as contact number. This Merlin application is used not only for serving the customers but also retaining the customer who is planning to leave AOL by giving some credits or offers and Merlin helps AOL in selling some premium services to the customers.

• Analyzed the business requirements, user interface specifications, and use case documents. Translated requirements into measurable automated test cases. Created functional test plans, test procedures, test cases/scripts, and other documentation.
• Lead the team of QA Engineers working offshore on automation and load testing. Resolved issues by coordinating with developers, business analysts, and deployment/release team. Performed detailed test evaluation reports and monitored defects. Motivated the team.
• Developed Standards for Test Process, Information Organization, Defect Tracking & Resolution, and Risk Assessment. Developed Standards & Guidelines for Automation Scripts and Test Management Tools.
• Performed Integration, Functional, System and Regression Testing of the applications. Informed QA manager about test status, defects status, issues, and presented test evaluation reports.
• Automated the regression test process by creating data driven, modular and reusable automation test scripts.
• Planned for performance testing and set up QA lab for performance testing. Designed standards for load testing. Estimated the schedules and scenarios to be created for each application. Executed schedules and monitored scenarios for varying load/stress conditions. Generated performance evaluation reports.
• Performed statistical analysis of testing attributes/results. Performed data flow tests and also tested the Oracle backend-using Toad.

Environment: HTML, XML, Java Script, Pega Rules, Sybase, QTP and Quality Center.

January ‘03 - April ’04 Software QA Engineer, Confidential,VA
Automated Recommendation System (ARS)
Automated Recommendation System (ARS) is a web-based application. ARS is based on the n-tier web application architecture. ARS is intended to provide Services to the Department of Law and for the people who seek services from that Department. ARS is intended to generate a Recommendation template. The user can use the ARS and generate his own Recommendation as per his requirement and submit to the department of law. The User inputs information and selects required information and finally a recommendation template is formed. User will be prompted to supply all the necessary information that defines a Recommendation such as groups, paragraphs etc in the system and tag them to create a new Recommendation. User will be prompted to enter necessary information like Id of Recommendation, Description of Recommendation, Type of recommendation, Elements of Recommendation etc.

• Studied functional, business, and software requirements. Helped the team to translate requirements into test cases. Created functional test plans and performance test plans.
• Developed guidelines for test process, information organization, risk assessment, defect tracking and resolution. Developed system/integration/regression test standards and test scripts.
• Assisting QA manager in performing critical QA activities. Managed large projects like Single Sign On and participated in multiple deployments.
• Effectively communicated with Business analysts and development teams in resolving issues.
• Configured test scripts with test management tools. Organized requirements and managed requirements by linking with test cases/test scripts.
• Helped QA analysts in creation of modular and reusable test scripts, routines and libraries. Trained them in building test architecture by writing functions, error-handling routines using appropriate data structures.
• Developed Graphical User Interface from which the required test suite can be executed based on the selections of the QA team.
• Monitored Integration, Functional, System, Performance and Regression Testing of the applications. Coordinated with development team, business analysts, and release/deployment team.

Environment: QTP, Test Director, .Net, C#, Oracle, XML and Java Script.