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Programmer Analyst / Tech Analyst Resume Profile

Pennington, NJ

Technical Expertise

Windows Server 2008/2003/2003

Microsoft Exchange

Symantec Ghost Ent. Edt.

Windows 7/Vista/XP

Forefront TMG

Symantec Endpoint Protection

Active Directory

Microsoft SQL

Symantec Backup Exec

Group Policy

Windows WSUS

Vmware Workstation Server

DHCP/DNS/TCP/IP

Microsoft Office

GFI Mailessentials

VPN/RRAS

Visual Studio

GFI Mailsecurity

IIS WWW,FTP,SMTP

.NET

Sonicwall Firewall

T-SQL

DebugDiag

Crystal Reports

Perfview

Classic ASP

WCF Tracing

Professional Experience

Confidential

Programmer Analyst / Tech Analyst

  • Troubleshoot pre-production issues impacting various platforms and provide updates of status for resolution.
  • Investigate of potential application or network related problems such as application slowness, network timeouts, and find opportunities to enhance system or application level monitoring in DEV/QA/PRE-PROD environments.
  • Provide application support for .NET applications including installation/configuration and maintenance.
  • Involved in change/release management for application releases.
  • Respond to incident tickets and resolve issues on time within a defined SLA.
  • Investigate application related issues and use diagnostic tools like perfview, debugdiag, wireshark, and wcf tracing toprovide root cause analysis.
  • Proactively monitor logs for application related errors and coordinate with the respective teams to resolve.

Confidential

Director of IT

  • Monitor Server Health and ensure at least 98 uptime for Production Websites and Services.Design, implement, and maintain IIS 6 WLBS Cluster WWW, SMTP , SQL 2005 databasefailover cluster, and dual wan internet solution. Manage backup generator installation project.
  • Design and develop various web applications and reports using ASP.NET, T-SQL, and Crystal Reports. Maintain and patch legacy web applications written in Classic ASP.
  • Secure and maintain NTFS Security Permissions on Servers/Clients. Maintain Active Directory Structure including creating/editing user accounts, creating and updating Group Policies, and Login Scripts.
  • Create and document disaster recovery plan and procedures including back up all essential production servers, databases, and user files using Symantec Backup Exec.
  • Maintain Microsoft Exchange Messaging Infrastructure includinganti-spam and anti-virus protection.Remote connectivity via POP3, IMAP, Active Sync, and Outlook Web Access.Mobile device access including Android, IPhone, Windows Mobile, and Blackberry devices.
  • Upgrade and maintain office network infrastructure.ProgramDell Switches includingconfiguringVLAN and QOS settings.Implement Fiber Link connectivity between sites. Configure VPN/RRAS Solution for remote user connectivity.
  • Provide Level 3 support for franchisees in the system as well as their customers.

Confidential

Network Administrator

  • Maintain active directorystructure supporting multiple schools/sites.
  • Mass Import Users includingcreation of home directories, mandatory profiles, and writing login scripts.
  • Creating and maintaining GPOs for Locking Down client machines anddeploying custom created software deployment packages.
  • Maintaining terminal services environment and VPN/RRAS solution for remote office connectivity.
  • Maintain Microsoft Exchange Messaging Infrastructure includinganti-spam and anti-virus protection.Remote connectivity via POP3, IMAP, Active Sync, and Outlook Web Access.Mobile device access including Windows Mobile, and Blackberry devices.
  • Create and mass deploy client images using Symantec Ghost.
  • Install and configure PC client desktops andlaptops, PDAs, Wireless Access Points Network Printers and other peripherals.
  • Backup all essential production data and user files using Symantec backup exec and HP DLT tape autoloader.
  • Ensure servers and clients are protected with antivirus software and latest security patches.
  • Develop teacher website management system to allow teachers to post homework and assignments for students via the internet.
  • Secure and maintain NTFS Security Permissions on Servers/Clients.
  • Provide Level 3 support for teachers and students. Support local and remote office support staff including patch management using Windows Software Update services, managed Antivirus protection using Symantec Antivirus.

Confidential

Assistant Network Administrator

  • Maintain active directory structure supporting multiple schools/sites.
  • Mass Import Users including creation of home directories, mandatory profiles, and writing login scripts.
  • Creating and maintaining GPOs for Locking Down client machines anddeploying custom created software deployment packages.
  • Create and mass deploy client images using Symantec Ghost.
  • Install and configure PC and MAC client desktops andlaptops, PDAs, Wireless Access Points Network Printers and other peripherals.
  • Ensure servers and clients are protected with antivirus software and latest security patches.
  • Provide Level 2 support for teachers and students. Support office support staff including patch management using Windows Software Update services, managed Antivirus protection using Symantec Endpoint Protection.

Confidential

Director of Technology

  • Mass import users
  • Maintain Windows NT servers
  • Maintain Exchange messaging infrastructure including Virus protection
  • Ensure Servers/Clients are protected with Antivirus software.
  • Provide general tech support and computer repairs.
  • Ensure servers and clients are protected with antivirus software and latest security patches.
  • Maintain Reparte OS/2 voicemail system connected to an ATT Merlin PBX.

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